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About

Document everything. For you, your users and your team. A place to think and track ideas for you & your team. A powerful yet beautifully simple editor that never gets in your way. Embed external web content: videos, code snippets and more. Powerful keyboard & markdown shortcuts to stay productive. Fast, safe, secure and available everywhere. A home for your team, best-practices and thoughts. Draft new changes and collaborate asynchronously. Discuss and review your drafts & changes. Secure and private docs for you and your team. Track everything, view diffs and revert mistakes.

About

Knowledge is power. Using it is powerful. Support teams know the most about customer issues — and the best way to solve them. That’s why a knowledge base is a crucial part of any company’s customer experience strategy. It organizes frequently asked questions, product details, policies, and more, and empowers customers and agents with that information. Integrated seamlessly with Zendesk Support, Zendesk Guide is a smart knowledge base. It’s built to help you and your team continuously improve your content, keep it up to date, and serve it to customers before you can say “FAQ.”

Platforms Supported

Windows
Mac
Linux
Cloud
On-Premises
iPhone
iPad
Android
Chromebook

Platforms Supported

Windows
Mac
Linux
Cloud
On-Premises
iPhone
iPad
Android
Chromebook

Audience

Companies of all sizes that need a documentation solution

Audience

Companies that want a better knowledge base for their support agents

Support

Phone Support
24/7 Live Support
Online

Support

Phone Support
24/7 Live Support
Online

API

Offers API

API

Offers API

Screenshots and Videos

Screenshots and Videos

Pricing

No information available.
Free Version
Free Trial

Pricing

$15 per agent per month
Free Version
Free Trial

Reviews/Ratings

Overall 3.0 / 5
ease 4.5 / 5
features 4.5 / 5
design 4.5 / 5
support 3.0 / 5

Reviews/Ratings

Overall 4.0 / 5
ease 5.0 / 5
features 5.0 / 5
design 4.0 / 5
support 4.0 / 5

Training

Documentation
Webinars
Live Online
In Person

Training

Documentation
Webinars
Live Online
In Person

Company Information

GitBook
Founded: 2014
France
www.gitbook.com

Company Information

Zendesk
Founded: 2007
United States
www.zendesk.com/guide/

Alternatives

Archbee

Archbee

AiurLabs

Alternatives

Wix Answers

Wix Answers

WixAnswers.com

Categories

Categories

Knowledge Management Features

Artificial Intelligence (AI)
Cataloging / Categorization
Collaboration
Content Management
Decision Tree
Discussion Boards
Full Text Search
Knowledge Base Management
Self Service Portal

Knowledge Management Features

Artificial Intelligence (AI)
Cataloging / Categorization
Collaboration
Content Management
Decision Tree
Discussion Boards
Full Text Search
Knowledge Base Management
Self Service Portal

Help Desk Features

Alerts / Escalation
Automated Routing
Community Forums
Customizable Branding
Document Storage
Email Integration
Incident Management
Interaction Tracking
IT Asset Management
Knowledge Base
Known Issue Management
Live Chat
Multi-Channel Communication
Multiple Brands / Products
Network Monitoring
Real-time Chat
Self Service Portal
Service Level Agreement (SLA) Management
Ticket Management

Integrations

Slack
Desktop.com
GitHub
Google Analytics
Guideflow
HelpBar
Intercom
Lokalise
Mailchimp
Okta
Polyhedra
SIA
Sunshine Conversations
Supademo
Twig
Zapier
Zendesk
Zendesk Connect
Zendesk Gather
Zendesk Sell

Integrations

Slack
Desktop.com
GitHub
Google Analytics
Guideflow
HelpBar
Intercom
Lokalise
Mailchimp
Okta
Polyhedra
SIA
Sunshine Conversations
Supademo
Twig
Zapier
Zendesk
Zendesk Connect
Zendesk Gather
Zendesk Sell
Claim GitBook and update features and information
Claim GitBook and update features and information
Claim Zendesk Guide and update features and information
Claim Zendesk Guide and update features and information