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About

Do you have customers, clients, guests or patients? Then Get More Reviews will work for your business. Collect new reviews & display your existing reviews straight from your website. Automatically share your best 5-star reviews as posts on your Facebook page. Get alerted when new reviews come in so you can take action and respond if needed. See how your business is performing and where you need to focus your efforts.

About

SmileBack® is the only customer feedback system designed specifically for MSPs, and focused exclusively on customer satisfaction. Receive instant feedback so you can save time, optimize your service and improve your client experience. Understand how your customers feel about your service with a customer feedback system built on Customer Satisfaction (CSAT) and Net Promoter Score (NPS). With quantitative and qualitative customer insights, you can start using data to improve the efficiency of your operations, retain more customers and expand the reach of your business. Collect and analyze survey responses to improve your quality of service and operational efficiency. Address service gaps and replicate airtight processes by identifying pain points and customer wins, fast. Integrate seamlessly with your existing system and automate repetitive tasks. We make it easy for SmileBack® to become a part of your daily workflows so there’s fewer barriers to success.

Platforms Supported

Windows
Mac
Linux
Cloud
On-Premises
iPhone
iPad
Android
Chromebook

Platforms Supported

Windows
Mac
Linux
Cloud
On-Premises
iPhone
iPad
Android
Chromebook

Audience

Businesses that want to grow their positive online reviews

Audience

Companies searching for a solution to manage and improve their operations

Support

Phone Support
24/7 Live Support
Online

Support

Phone Support
24/7 Live Support
Online

API

Offers API

API

Offers API

Screenshots and Videos

Screenshots and Videos

Pricing

$99 per month
Free Version
Free Trial

Pricing

$58 per month
Free Version
Free Trial

Reviews/Ratings

Overall 4.9 / 5
ease 4.8 / 5
features 4.7 / 5
design 4.7 / 5
support 4.9 / 5

Reviews/Ratings

Overall 5.0 / 5
ease 5.0 / 5
features 5.0 / 5
design 5.0 / 5
support 5.0 / 5

Pros & Cons from Real Users

Pros

  • Very user friendly. Our company information is synced and it helps us all be on the same page. Great!
  • Excellent app and very helpful. I managed to get more reviews from my clients and it was very helpful for my business.
  • Great ease of use. Just add the contact with phone number and or email address to send them a review.
  • Easy to use system which helps you to automate your reviews mechanism and improve your score. The service level is also amazing (chat and emails).
  • I love that I can upload a CSV file of our customer database and the website will do all of the work for me to email out review requests. Can't get much easier than that! Customer support is always great to work with, also.

Cons

  • The pictures appear to be very small after capture
  • Sometimes you need to put things manually in the app to get things done.
  • The customer has to be signed into their google account to complete the review and not everyone has a google account.
  • Nothing as such. Everything is nice and like everything!
  • I have no cons about Get More Reviews. Great interface.

Pros & Cons from Real Users

Pros

  • Great CSAT tool that is easy to integrate with ConnectWise and gives your end users and easy way to let you know how you're doing.
  • Easy to setup, instant results and it's easy for the end user to complete a survey. All the end user has to do is click an icon, i.e. happy face and so on and leave their comments on that ticket's service

Cons

  • Like anything, you can ask for more but some more reporting metrics would be good.
  • More reporting would be great but overall, no complaints

Training

Documentation
Webinars
Live Online
In Person

Training

Documentation
Webinars
Live Online
In Person

Company Information

Get More Reviews
Founded: 2017
United States
www.getmorereviews.com

Company Information

SmileBack
Founded: 2012
United States
www.smileback.com

Alternatives

Alternatives

BizRatings

BizRatings

BizRatings.com
Delighted

Delighted

Qualtrics

Categories

Categories

Customer Experience Features

Action Management
Analytics
Customer Segmentation
Dashboard
Feedback Management
Knowledge Management
Multi-Channel Collection
Sentiment Analysis
Survey Management
Text Analysis
Trend Analysis

Customer Feedback Features

Alerts / Notifications
Behavior Analytics
Bug Reports
Community Feedback Tools
Live Chat
Negative Feedback Management
Net Promoter Score (NPS)
Screenshot / Screen Capture
Surveys
User Testing Tools
Video Feedback
Visual Feedback Tools
Voice of the Customer (VoC)
Website Feedback

Customer Satisfaction Features

360 Degree Feedback
Analytics
Call Reporting
Complaint Monitoring
Feedback Collection
Survey Management

Customer Engagement Features

Analytics
Churn Management
Communication Management
Community Management
Content Syndication
Feedback Collection
Gamification
Live Chat
Video Content

Customer Loyalty Features

Corporate Memberships
CRM
Customer Activity Tracking
Discount Management
Gift Card System
Loyalty Card System
Member Portal
Membership Management
No-Card Loyalty System
Referral Tracking
Rewards Management

Reputation Management Features

Campaign Management
Gamification
Response Management
Review Generation
Review Monitoring
Sentiment Analysis
Social Media Metrics
Social Media Monitoring
White Label

Review Management Features

Campaign Management
Dashboard
Negative Feedback Management
Response Management
Review Monitoring
Review Notification
Review Request
Sentiment Analysis
Social Sharing
White Label

Customer Satisfaction Features

360 Degree Feedback
Analytics
Call Reporting
Complaint Monitoring
Feedback Collection
Survey Management

Integrations

BrightGauge
ConnectWise PSA
Dropbox
Freshdesk
ScalePad Lifecycle Insights
Slack
Strategy Overview
Zapier
Zendesk

Integrations

BrightGauge
ConnectWise PSA
Dropbox
Freshdesk
ScalePad Lifecycle Insights
Slack
Strategy Overview
Zapier
Zendesk
Claim Get More Reviews and update features and information
Claim Get More Reviews and update features and information
Claim SmileBack and update features and information
Claim SmileBack and update features and information