GetFeedback

GetFeedback

SurveyMonkey
+
+

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About

Know your customers. Customer experience management designed specifically for Salesforce. Put customers at the center of your business. Seamlessly connect feedback data with Salesforce data to get a 360° view of the customer experience. When feedback data lives in Salesforce, it’s always current and actionable. Quickly respond to time-sensitive feedback and proactively make organizational changes that matter. Improve your customer experience in days, not months. Whether you're a Salesforce novice or guru, GetFeedback makes it easy to launch a CX program that works for you. Trusted by over 10,000 leading brands around the world.

About

With zenloop, companies from multiple different industries are able to collect, cluster, and analyze customer feedback they receive through various channels along their customer journey. After analyzing the feedback, the experience management platform automatically derives tailored and individual measures to retain satisfied customers and win back churning customers. This way, zenloop enables companies to successfully identify growth drivers and pitfalls along their customer journey, turn satisfied customers into brand advocates, and minimize losses in revenue generated by churning customers.

Platforms Supported

Windows Not Supported
Mac Not Supported
Linux Not Supported
Cloud Supported
On-Premises Not Supported
iPhone Not Supported
iPad Not Supported
Android Not Supported
Chromebook Not Supported

Platforms Supported

Windows Not Supported
Mac Not Supported
Linux Not Supported
Cloud Supported
On-Premises Not Supported
iPhone Not Supported
iPad Not Supported
Android Not Supported
Chromebook Not Supported

Audience

Global brands that use Salesforce and want to gather insights about their customers

Audience

Customer Obsessed Enterprises

Support

Phone Support Supported
24/7 Live Support Not Supported
Online Supported

Support

Phone Support Supported
24/7 Live Support Not Supported
Online Supported

API

Offers API Not Supported

API

Offers API Not Supported

Screenshots and Videos

Screenshots and Videos

Pricing

No information available.
Free Version Not Supported
Free Trial Not Supported

Pricing

No information available.
Free Version Not Supported
Free Trial Not Supported

Reviews/Ratings

Overall 0.0 / 5
ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

This software hasn't been reviewed yet. Be the first to provide a review:

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Reviews/Ratings

Overall 0.0 / 5
ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

This software hasn't been reviewed yet. Be the first to provide a review:

Review this Software

Training

Documentation Supported
Webinars Supported
Live Online Supported
In Person Not Supported

Training

Documentation Supported
Webinars Supported
Live Online Supported
In Person Supported

Company Information

SurveyMonkey
Founded: 1999
United States
www.getfeedback.com

Company Information

zenloop
Founded: 2016
Germany
www.zenloop.com/en/

Alternatives

Alternatives

Extellio

Extellio

Extellio International AB
Delighted

Delighted

Qualtrics

Categories

Customer Feedback Supported
NPS Supported
Online Quiz Makers Supported
Survey Supported

Categories

Churn Prevention Supported
NPS Supported

Customer Experience Features

Action Management Not Supported
Analytics Supported
Customer Segmentation Supported
Dashboard Supported
Feedback Management Supported
Knowledge Management Not Supported
Multi-Channel Collection Supported
Sentiment Analysis Supported
Survey Management Supported
Text Analysis Supported
Trend Analysis Supported

Customer Satisfaction Features

360 Degree Feedback Supported
Analytics Supported
Call Reporting Not Supported
Complaint Monitoring Supported
Feedback Collection Supported
Survey Management Supported

Survey Features

Custom Survey URLs Supported
Data Analysis Tools Supported
Email Marketing Supported
Mobile Survey Supported
Offline Response Collection Not Supported
Paper Survey Not Supported
Question Branching Supported
Question Library Supported
Site Intercept Survey Supported
Skip Logic Supported
Supports Audio / Images / Video Supported

Customer Experience Features

Action Management Supported
Analytics Supported
Customer Segmentation Supported
Dashboard Supported
Feedback Management Supported
Knowledge Management Not Supported
Multi-Channel Collection Supported
Sentiment Analysis Supported
Survey Management Supported
Text Analysis Supported
Trend Analysis Supported

Customer Satisfaction Features

360 Degree Feedback Supported
Analytics Supported
Call Reporting Not Supported
Complaint Monitoring Supported
Feedback Collection Supported
Survey Management Supported

Integrations

5X Supported
BI Book Not Supported
Campaign Monitor Supported
Circula Not Supported
Easyflow Not Supported
Emarsys Not Supported
Freshdesk Not Supported
Kapiche Supported
KonnectzIT Supported
Magento Not Supported
QEval Supported
Salesforce Supported
Salesforce Agentforce Education Supported
Salesforce Agentforce Marketing Not Supported
Seven Senders Not Supported
Shopify Not Supported
Spryker Not Supported
Zapier Not Supported
Zendesk Not Supported

Integrations

5X Not Supported
BI Book Supported
Campaign Monitor Not Supported
Circula Supported
Easyflow Supported
Emarsys Supported
Freshdesk Supported
Kapiche Not Supported
KonnectzIT Not Supported
Magento Supported
QEval Not Supported
Salesforce Not Supported
Salesforce Agentforce Education Not Supported
Salesforce Agentforce Marketing Supported
Seven Senders Supported
Shopify Supported
Spryker Supported
Zapier Supported
Zendesk Supported
Claim GetFeedback and update features and information
Claim GetFeedback and update features and information
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