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About

Genway AI is an AI-powered user research solution designed to help teams set research goals, conduct conversational interviews, and derive deep insights from customers, all in one unified workflow. Users define their research objective, and Genway’s digital interviewer autonomously schedules and conducts interviews. After interviews are complete, it provides real-time summaries, automatic tagging, theme detection, emotion and facial expression analysis, and quantitative metrics to help interpret findings. Genway supports contextual and usability studies such as prototype testing, churn analysis, or post-launch feedback, allowing researchers to quickly capture qualitative “thick data” at scale and feed results into existing workflows via integrations. Genway emphasizes privacy and enterprise readiness, being certified for GDPR, SOC 2, HIPAA, and CCPA compliance.

About

Market Test Interviews gauge interest in new offerings. The focus is on customer problems, existing solutions, and reaction to proposed offering. Pre-decision Interviews find out why prospects do not advance beyond a download or a pilot. The focus is on customer needs, alternatives, and sales engagement. Win/Loss Interviews determine how and why customers make their competitive choices. The focus is on buyer criteria and vendor ratings, gathering critical comparative feedback about your product, marketing and sales engagement. Churn Interviews find out why customers do not renew contracts. The focus is on customer needs, satisfaction, competitors and substitutes.

Platforms Supported

Windows
Mac
Linux
Cloud
On-Premises
iPhone
iPad
Android
Chromebook

Platforms Supported

Windows
Mac
Linux
Cloud
On-Premises
iPhone
iPad
Android
Chromebook

Audience

Product, UX/UX-research and innovation teams wanting a solution to conduct and analyze user interviews at scale to inform design, messaging and strategy

Audience

Companies looking for a customer interviewing solution

Support

Phone Support
24/7 Live Support
Online

Support

Phone Support
24/7 Live Support
Online

API

Offers API

API

Offers API

Screenshots and Videos

Screenshots and Videos

Pricing

No information available.
Free Version
Free Trial

Pricing

No information available.
Free Version
Free Trial

Reviews/Ratings

Overall 0.0 / 5
ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

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Reviews/Ratings

Overall 0.0 / 5
ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

This software hasn't been reviewed yet. Be the first to provide a review:

Review this Software

Training

Documentation
Webinars
Live Online
In Person

Training

Documentation
Webinars
Live Online
In Person

Company Information

Genway
Founded: 2023
United States
www.genway.ai/

Company Information

PSP Enterprise
www.pspenterprises.com

Alternatives

Alternatives

Listen

Listen

Listen Labs
Whyser

Whyser

Whyser, Inc.

Categories

Categories

Integrations

ClpHub
Figma
Jira
Microsoft PowerPoint
Segment
Slack
Zendesk

Integrations

ClpHub
Figma
Jira
Microsoft PowerPoint
Segment
Slack
Zendesk
Claim Genway and update features and information
Claim Genway and update features and information
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