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About

Accelerate growth and customer happiness with instant, accurate answers automatically. Gamalon is less frustrating for you AND your customers. It learns from existing content like your website and sales training materials and ongoing conversations. Yes, it actually learns. Gamalon delivers useful knowledge that converts. No fake human chat responses, just clear, efficient communication. Gamalon performs like live chat (5%+ conversion) while reducing the need for human reps to answer customers over time. This is made possible because of its multi-turn responses and proactive engagement, both designed to lead customers to their goal, whatever it is. Enable your visitors to ask whatever they want, so that you can capture more top-of-funnel web traffic. No more forcing customers to wait for a response. Gamalon’s Patented AI approach is designed around interactive learning. This means your AI Chat can learn from every customer conversation.

About

Oracle B2C Service provides innovative and immediate service to customers through the channels they prefer. This set of unified customer service solutions leverages AI and machine learning (ML) to help all service teams rapidly complete repetitive tasks so they can focus on delivering expert, tailored service straight to the customer. Offer flexible, immediate customer service with a human touch across a wide variety of digital channels. Provide a variety of self-service options so your customers easily help themselves, accessing the right answers quickly in a manner that best suits their needs. Offer the instant responses customers value through a conversational, AI-driven interface. Integrate service throughout your website so customers never have to search for how to get help. Offer the choice to chat or search for answers while continuing to browse your website.

Platforms Supported

Windows
Mac
Linux
Cloud
On-Premises
iPhone
iPad
Android
Chromebook

Platforms Supported

Windows
Mac
Linux
Cloud
On-Premises
iPhone
iPad
Android
Chromebook

Audience

Companies and websites in need of a natural language AI platform to read, interpret and summarize text of their customers messages

Audience

B2C companies that need a customer service solution

Support

Phone Support
24/7 Live Support
Online

Support

Phone Support
24/7 Live Support
Online

API

Offers API

API

Offers API

Screenshots and Videos

Screenshots and Videos

Pricing

$499 per month
Free Version
Free Trial

Pricing

No information available.
Free Version
Free Trial

Reviews/Ratings

Overall 0.0 / 5
ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

This software hasn't been reviewed yet. Be the first to provide a review:

Review this Software

Reviews/Ratings

Overall 0.0 / 5
ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

This software hasn't been reviewed yet. Be the first to provide a review:

Review this Software

Training

Documentation
Webinars
Live Online
In Person

Training

Documentation
Webinars
Live Online
In Person

Company Information

Gamalon
Founded: 2013
United States
gamalon.com

Company Information

Oracle
Founded: 1977
United States
www.oracle.com/cx/service/b2c/

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Categories

Categories

Artificial Intelligence Features

Chatbot
For eCommerce
For Healthcare
For Sales
Image Recognition
Machine Learning
Multi-Language
Natural Language Processing
Predictive Analytics
Process/Workflow Automation
Rules-Based Automation
Virtual Personal Assistant (VPA)

Help Desk Features

Alerts / Escalation
Automated Routing
Community Forums
Customizable Branding
Document Storage
Email Integration
Incident Management
Interaction Tracking
IT Asset Management
Knowledge Base
Known Issue Management
Live Chat
Multi-Channel Communication
Multiple Brands / Products
Network Monitoring
Real-time Chat
Self Service Portal
Service Level Agreement (SLA) Management
Ticket Management

Integrations

Cirrus Contact Center
Facebook Messenger
Google Calendar
HubSpot CRM
HubSpot Customer Platform
Intercom
Microsoft Teams
Oracle Service
Slack
Zendesk

Integrations

Cirrus Contact Center
Facebook Messenger
Google Calendar
HubSpot CRM
HubSpot Customer Platform
Intercom
Microsoft Teams
Oracle Service
Slack
Zendesk
Claim Gamalon and update features and information
Claim Gamalon and update features and information
Claim Oracle B2C Service and update features and information
Claim Oracle B2C Service and update features and information