LiveHelp

LiveHelp

Sostanza
+
+

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About

Accelerate growth and customer happiness with instant, accurate answers automatically. Gamalon is less frustrating for you AND your customers. It learns from existing content like your website and sales training materials and ongoing conversations. Yes, it actually learns. Gamalon delivers useful knowledge that converts. No fake human chat responses, just clear, efficient communication. Gamalon performs like live chat (5%+ conversion) while reducing the need for human reps to answer customers over time. This is made possible because of its multi-turn responses and proactive engagement, both designed to lead customers to their goal, whatever it is. Enable your visitors to ask whatever they want, so that you can capture more top-of-funnel web traffic. No more forcing customers to wait for a response. Gamalon’s Patented AI approach is designed around interactive learning. This means your AI Chat can learn from every customer conversation.

About

Thanks to our collaborations with many companies we have acquired experience in Digital Customer Care in many different markets. Listen to your clients and implement Customer Centricity: remain up to date with Facebook, Instagram , Twitter and Google My Business with a single interface and improve your online reputation. LiveChat allows real time communication with your clients, choosing from a fast approach with the Chat, a human approach with the VideoChat or an emotional one with the VoiceChat. Communication with clients from any platform: operators can provide assistance from Mobile, via the LiveHelp App or from any application. All conversations whatever channel they come from are routed into the LiveHelp Suite and assigned to operators based on custom parameters.

Platforms Supported

Windows Not Supported
Mac Not Supported
Linux Not Supported
Cloud Supported
On-Premises Not Supported
iPhone Not Supported
iPad Not Supported
Android Not Supported
Chromebook Not Supported

Platforms Supported

Windows Supported
Mac Supported
Linux Not Supported
Cloud Supported
On-Premises Not Supported
iPhone Supported
iPad Supported
Android Supported
Chromebook Not Supported

Audience

Companies and websites in need of a natural language AI platform to read, interpret and summarize text of their customers messages

Audience

Live Chat software for companies

Support

Phone Support Not Supported
24/7 Live Support Supported
Online Supported

Support

Phone Support Supported
24/7 Live Support Supported
Online Supported

API

Offers API Not Supported

API

Offers API Not Supported

Screenshots and Videos

Screenshots and Videos

Pricing

$499 per month
Free Version Supported
Free Trial Not Supported

Pricing

$5.90 per user per month
Free Version Not Supported
Free Trial Supported

Reviews/Ratings

Overall 0.0 / 5
ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

This software hasn't been reviewed yet. Be the first to provide a review:

Review this Software

Reviews/Ratings

Overall 0.0 / 5
ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

This software hasn't been reviewed yet. Be the first to provide a review:

Review this Software

Training

Documentation Not Supported
Webinars Not Supported
Live Online Supported
In Person Not Supported

Training

Documentation Supported
Webinars Supported
Live Online Supported
In Person Not Supported

Company Information

Gamalon
Founded: 2013
United States
gamalon.com

Company Information

Sostanza
Founded: 2004
Italy
www.livehelp.it/

Alternatives

Alternatives

Help.center

Help.center

micro.company
ChattiLive

ChattiLive

ConversionIQ.ai
LiveChat

LiveChat

LiveChat Software

Categories

Categories

Live Chat Supported

Artificial Intelligence Features

Chatbot Supported
For eCommerce Not Supported
For Healthcare Supported
For Sales Supported
Image Recognition Not Supported
Machine Learning Not Supported
Multi-Language Not Supported
Natural Language Processing Not Supported
Predictive Analytics Not Supported
Process/Workflow Automation Not Supported
Rules-Based Automation Not Supported
Virtual Personal Assistant (VPA) Not Supported

Live Chat Features

Canned Responses Supported
Customizable Branding Not Supported
Geo Targeting Supported
Offline Form Supported
Proactive Chat Supported
Screen Sharing Supported
Third Party Integration Supported
Transfers / Routing Supported
Website Visitor Tracking Supported

Integrations

Zendesk Supported
Facebook Messenger Supported
Google Calendar Supported
HubSpot CRM Supported
HubSpot Customer Platform Supported
Intercom Supported
Microsoft Teams Supported
Slack Supported
WordPress Not Supported

Integrations

Zendesk Supported
Facebook Messenger Not Supported
Google Calendar Not Supported
HubSpot CRM Not Supported
HubSpot Customer Platform Not Supported
Intercom Not Supported
Microsoft Teams Not Supported
Slack Not Supported
WordPress Supported
Claim Gamalon and update features and information
Claim Gamalon and update features and information
Claim LiveHelp and update features and information
Claim LiveHelp and update features and information