GREENLIGHTNetcom
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Shift LeftRecast Software
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About
Automated Password Management. Available 24 hours a day, 7 days a week, simple and reliable. Greenlight is the italian solution, simple and GDPR compliant that drastically reduces the number of tickets sent to the service desk, consequently significantly reduces the costs associated with requests for assistance (also in outsourcing), eliminating waiting times for technical assistance. Why use Greenlight? People who forget a password. Open incidents at the source service desk. Average cost to handle a source. Analysis of the problems. Unable to login, the user calls the service desk. The operator communicates the new password to the user Voice identification increases the risk of identity theft. Greenlight is a solution to automatically recover the password by the user; simple and safe. Allows users to reset their passwords by answering predefined questions or by sending a verification code via SMS or email; exactly as it happens for the apps we use every day. This means that you
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About
Shift incident resolution earlier in the support cycle with Shift Left. Enable L1, L2, and field support techs to better view and act on common user and device support issues without leaving the ServiceNow incident form. Significantly increase first-call resolution by removing the need for privileged access to multiple disparate systems, such as Active Directory, Microsoft Configuration Manager, LAPS, MBAM, and more. Instead of escalating issues beyond the support desk, Shift Left gives your help desk team the capability to reset user passwords, unlock accounts, view logged-in devices, and many more actions. Diagnose and resolve significantly more tickets on the first call, without leaving the incident form in ServiceNow. See troubleshooting steps already completed for an incident, saving time on duplicate work.
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Platforms Supported
Windows
Mac
Linux
Cloud
On-Premises
iPhone
iPad
Android
Chromebook
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Platforms Supported
Windows
Mac
Linux
Cloud
On-Premises
iPhone
iPad
Android
Chromebook
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Audience
Businesses that need an application for the recovery of passwords of business applications
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Audience
Companies looking for a platform to increase first call resolution
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Support
Phone Support
24/7 Live Support
Online
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Support
Phone Support
24/7 Live Support
Online
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API
Offers API
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API
Offers API
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Screenshots and Videos |
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Pricing
No information available.
Free Version
Free Trial
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Pricing
No information available.
Free Version
Free Trial
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Reviews/
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Reviews/
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Training
Documentation
Webinars
Live Online
In Person
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Training
Documentation
Webinars
Live Online
In Person
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Company InformationNetcom
Italy
www.netcom.it/
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Company InformationRecast Software
store.servicenow.com/sn_appstore_store.do#!/store/application/465cce152feb00102b88bac62799b621
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Categories |
Categories |
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Integrations
7-Zip
Active Directory
Microsoft Edge
ServiceNow
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