GREENLIGHT

GREENLIGHT

Netcom
Shift Left

Shift Left

Recast Software
+
+

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About

Automated Password Management. Available 24 hours a day, 7 days a week, simple and reliable. Greenlight is the italian solution, simple and GDPR compliant that drastically reduces the number of tickets sent to the service desk, consequently significantly reduces the costs associated with requests for assistance (also in outsourcing), eliminating waiting times for technical assistance. Why use Greenlight? People who forget a password. Open incidents at the source service desk. Average cost to handle a source. Analysis of the problems. Unable to login, the user calls the service desk. The operator communicates the new password to the user Voice identification increases the risk of identity theft. Greenlight is a solution to automatically recover the password by the user; simple and safe. Allows users to reset their passwords by answering predefined questions or by sending a verification code via SMS or email; exactly as it happens for the apps we use every day. This means that you

About

Shift incident resolution earlier in the support cycle with Shift Left. Enable L1, L2, and field support techs to better view and act on common user and device support issues without leaving the ServiceNow incident form. Significantly increase first-call resolution by removing the need for privileged access to multiple disparate systems, such as Active Directory, Microsoft Configuration Manager, LAPS, MBAM, and more. Instead of escalating issues beyond the support desk, Shift Left gives your help desk team the capability to reset user passwords, unlock accounts, view logged-in devices, and many more actions. Diagnose and resolve significantly more tickets on the first call, without leaving the incident form in ServiceNow. See troubleshooting steps already completed for an incident, saving time on duplicate work.

Platforms Supported

Windows
Mac
Linux
Cloud
On-Premises
iPhone
iPad
Android
Chromebook

Platforms Supported

Windows
Mac
Linux
Cloud
On-Premises
iPhone
iPad
Android
Chromebook

Audience

Businesses that need an application for the recovery of passwords of business applications

Audience

Companies looking for a platform to increase first call resolution

Support

Phone Support
24/7 Live Support
Online

Support

Phone Support
24/7 Live Support
Online

API

Offers API

API

Offers API

Screenshots and Videos

Screenshots and Videos

Pricing

No information available.
Free Version
Free Trial

Pricing

No information available.
Free Version
Free Trial

Reviews/Ratings

Overall 0.0 / 5
ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

This software hasn't been reviewed yet. Be the first to provide a review:

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Reviews/Ratings

Overall 0.0 / 5
ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

This software hasn't been reviewed yet. Be the first to provide a review:

Review this Software

Training

Documentation
Webinars
Live Online
In Person

Training

Documentation
Webinars
Live Online
In Person

Company Information

Netcom
Italy
www.netcom.it/

Company Information

Recast Software
store.servicenow.com/sn_appstore_store.do#!/store/application/465cce152feb00102b88bac62799b621

Alternatives

Core Password

Core Password

Core Security (Fortra)

Alternatives

FastPass SSPR

FastPass SSPR

FastPassCorp
Intuitive Password

Intuitive Password

Intuitive Security Systems

Categories

Categories

Integrations

7-Zip
Active Directory
Microsoft Edge
ServiceNow

Integrations

7-Zip
Active Directory
Microsoft Edge
ServiceNow
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