GI JIGI JI Agency
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Verizon Knowledge AssistVerizon
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Related Products
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About
GI JI is a private-first desktop knowledge workspace for professionals who need AI over sensitive documents but cannot accept a black box.
It answers questions from your own files and attaches the exact supporting passage to every claim, so any answer can be checked against its source in one click. Original sources stay separate from the Working Knowledge built from them, and nothing becomes reusable knowledge until a person has reviewed and approved it. Change a source and the knowledge built on it pauses for re-review.
When the evidence does not support an answer, GI JI says so instead of inventing one. On a frozen 54-question benchmark it produced zero fabricated citations across both runs.
Search, retrieval and answering run locally on your own machine. An optional Connected AI mode uses your own OpenAI account, and stops first to show exactly what a single request would send before you approve it.
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About
When customers pose critical questions to your business, they expect fast and efficient service, even when they’re dealing with virtual agents. Knowledge Assist uses artificial intelligence and machine learning to help agents in your contact center resolve customer issues quickly, accurately and consistently. Knowledge Assist is an AI-driven knowledge base integrated into contact center and virtual agents’ desktops to deliver up-to-date, accurate answers and guidance. Our solution helps your agents understand the intent of customers’ questions, provide consistent answers across channels, build trust and drive customer conversations. Knowledge Assist uses AI to empower your contact center agents with accurate, relevant information in real time. It blends highly crafted responses, integrates to relevant data sources, and reads internal and external websites and documents to create an evolving knowledge base that assembles the most relevant information.
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Platforms Supported
Windows
Mac
Linux
Cloud
On-Premises
iPhone
iPad
Android
Chromebook
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Platforms Supported
Windows
Mac
Linux
Cloud
On-Premises
iPhone
iPad
Android
Chromebook
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Audience
Lawyers, researchers, consultants, policy analysts and professional-services teams who work with confidential documents and need every AI answer traceable to its source.
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Audience
Agents and contact centers interested in an artificial intelligence and machine learning solution to resolve customer issues
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Support
Phone Support
24/7 Live Support
Online
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Support
Phone Support
24/7 Live Support
Online
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API
Offers API
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API
Offers API
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Screenshots and VideosNo images available
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Pricing
$79 one-time
Free Version
Free Trial
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Pricing
No information available.
Free Version
Free Trial
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Reviews/
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Reviews/
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Training
Documentation
Webinars
Live Online
In Person
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Training
Documentation
Webinars
Live Online
In Person
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Company InformationGI JI Agency
Founded: 2026
North Macedonia
giji.agency/
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Company InformationVerizon
Founded: 1983
United States
www.verizon.com/business/products/contact-center-cx-solutions/customer-engagement/knowledge-assist/
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Integrations
No info available.
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Integrations
No info available.
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