InteractionSync

InteractionSync

TTEC Digital
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About

FullContact is a privacy-safe Identity Resolution company building trust between people and brands. We deliver the capabilities needed to create tailored customer experiences, improve ad targeting along with measurement as well as improve identity verification and fraud solutions by unifying data and applying insights in the moments that matter.

About

To fuel exceptional experiences, your contact center agents need a holistic, unified view of omnichannel customer interactions. InteractionSync for Genesys Cloud offers exactly that, enabling your agents to quickly, efficiently, and consistently deliver exceptional customer experiences. Implementing a holistic customer experience strategy means unifying and integrating important systems like your CRM and your contact center. InteractionSync for Genesys Cloud provides contact center agents with a unified view of Genesys Cloud omnichannel interactions within Microsoft Dynamics 365, fueling exceptional customer experiences consistently with speed and quality. Save your agents a significant amount of time by enabling them to navigate faster and use fewer keystrokes to access customer information. Plus, intelligent screen pops and the automatic creation of Dynamics 365 activities save your agents even more time.

Platforms Supported

Windows
Mac
Linux
Cloud
On-Premises
iPhone
iPad
Android
Chromebook

Platforms Supported

Windows
Mac
Linux
Cloud
On-Premises
iPhone
iPad
Android
Chromebook

Audience

Marketers, product managers, data analysts, and developers

Audience

Companies, teams, and agents searching for a solution to manage and improve their customer experiences

Support

Phone Support
24/7 Live Support
Online

Support

Phone Support
24/7 Live Support
Online

API

Offers API

API

Offers API

Screenshots and Videos

Screenshots and Videos

Pricing

No information available.
Free Version
Free Trial

Pricing

No information available.
Free Version
Free Trial

Reviews/Ratings

Overall 4.0 / 5
ease 5.0 / 5
features 5.0 / 5
design 4.0 / 5
support 5.0 / 5

Reviews/Ratings

Overall 0.0 / 5
ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

This software hasn't been reviewed yet. Be the first to provide a review:

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Training

Documentation
Webinars
Live Online
In Person

Training

Documentation
Webinars
Live Online
In Person

Company Information

FullContact
Founded: 2010
United States
www.fullcontact.com

Company Information

TTEC Digital
United States
ttecdigital.com/solutions/interactionsync

Alternatives

Alternatives

PureSocial

PureSocial

Sixbell
Clearbit

Clearbit

HubSpot
vInteract

vInteract

Voxai Solutions
Evercontact

Evercontact

One More Company
D&B Connect

D&B Connect

Dun & Bradstreet
InGenius

InGenius

Upland Software

Categories

Categories

Sales Force Automation Features

Call Management
Campaign Management
Channel Management
Commission Management
Contact Management
Contract Management
Customer Database
Email Marketing
Field Sales Management
Lead Management
Opportunity Management
Performance Metrics
Proposal Generation
Referral Tracking
Sales Forecasting
Territory Management

Data Extraction Features

Disparate Data Collection
Document Extraction
Email Address Extraction
Image Extraction
IP Address Extraction
Phone Number Extraction
Pricing Extraction
Web Data Extraction

Identity Management Features

Access Certification
Compliance Management
Multifactor Authentication
Password Management
Privileged Account Management
Self-Service Access Request
Single Sign On
User Activity Monitoring
User Provisioning

Lead Management Features

Activity Tracking
Campaign Management
Lead Capture
Lead Distribution
Lead Nurturing
Lead Scoring
Lead Segmentation
Pipeline Management
Prospecting Tools
Source Tracking

Sales Enablement Features

Collaboration
Contact Management
Content Management
Document Management
Goals / Quota Management
Lead Management
Meeting Management
Performance Management
Presentation Management
Proposal Management
Territory Management
Training Management

Sales Force Automation Features

Call Management
Campaign Management
Channel Management
Commission Management
Contact Management
Contract Management
Customer Database
Email Marketing
Field Sales Management
Lead Management
Opportunity Management
Performance Metrics
Proposal Generation
Referral Tracking
Sales Forecasting
Territory Management

Integrations

Acquia Campaign Studio
Act-On
Aritic Swarm
Automate.io
BenchmarkONE
Campaigner
Cyclr
Cyfe
HubSpot Marketing Hub
JivoChat
Microsoft Dynamics 365
Nintex Process Platform
PushPress
SalesExec
SnapEngage
Snowflake
Solna
Stackreaction
TrueMail
Workbooks Web Insights

Integrations

Acquia Campaign Studio
Act-On
Aritic Swarm
Automate.io
BenchmarkONE
Campaigner
Cyclr
Cyfe
HubSpot Marketing Hub
JivoChat
Microsoft Dynamics 365
Nintex Process Platform
PushPress
SalesExec
SnapEngage
Snowflake
Solna
Stackreaction
TrueMail
Workbooks Web Insights
Claim FullContact and update features and information
Claim FullContact and update features and information
Claim InteractionSync and update features and information
Claim InteractionSync and update features and information