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About

Applications for small companies with large ambitions. A CRM system for your sales department to track the entire client journey from the initial click to closing the deal. Smart mail will save the information about your clients, sort emails by tags, help plan tasks on a Kanban board, and create email templates. You can communicate with your clients and colleagues in the chat. Our chat is integrated into all FreshOffice products, bringing it to your fingertips any time you need it. Automation will start ad impressions in social media, automatically send email notifications and text messages, assign tasks and create leads. Regardless of whether or not you are an expert data analyst, you can access detailed analytics of all key parameters.

About

Businesses are either trying to incorporate better email management as part of how they deal with client requests and information, or those who have processes already around managing email are trying to ensure those processes are being followed. Effective email management enables organizations to manage claims, resolve disputes, take back control over project correspondence and reduce the risk of losing sensitive information by ensuring all email is properly filed in a central location. Ideagen Mail Manager is an email management solution for Outlook designed to help project and client-based businesses have complete control of their email. We work with businesses where email management affects their ability to manage claims, project disputes, and the productivity of their staff. Dispute resolution is key in email management. As you can be sure you'll always be able to rely on an email in court, prove what's happened or who said what and find historical emails from years ago.

Platforms Supported

Windows Not Supported
Mac Not Supported
Linux Not Supported
Cloud Supported
On-Premises Not Supported
iPhone Supported
iPad Supported
Android Supported
Chromebook Not Supported

Platforms Supported

Windows Supported
Mac Not Supported
Linux Not Supported
Cloud Not Supported
On-Premises Not Supported
iPhone Not Supported
iPad Not Supported
Android Not Supported
Chromebook Not Supported

Audience

Companies of all sizes

Audience

Companies and businesses seeking an email solution to manage their operations and improve their processes

Support

Phone Support Supported
24/7 Live Support Not Supported
Online Supported

Support

Phone Support Supported
24/7 Live Support Not Supported
Online Supported

API

Offers API Not Supported

API

Offers API Not Supported

Screenshots and Videos

Screenshots and Videos

Pricing

$20 per user per month
Free Version Not Supported
Free Trial Supported

Pricing

No information available.
Free Version Not Supported
Free Trial Not Supported

Reviews/Ratings

Overall 5.0 / 5
ease 5.0 / 5
features 5.0 / 5
design 5.0 / 5
support 5.0 / 5

Reviews/Ratings

Overall 2.0 / 5
ease 4.0 / 5
features 2.0 / 5
design 2.0 / 5
support 1.0 / 5

Pros & Cons from Real Users

Pros

  • #1- FreshOffice is a powerful and prominent platform for office management. #2- It allows us to make workflow organized and automated. #3- The mobile platform is also available.

Cons

  • #1- We had an overall positive experience with it.

Pros & Cons from Real Users

Pros

  • simple to use when using pc. No support on mobile device. Look elsewhere for similar service. Not the best choice.

Cons

  • too many limitations and shady support staff. Does not support mobile devices for filing sent emails.

Training

Documentation Supported
Webinars Supported
Live Online Supported
In Person Supported

Training

Documentation Supported
Webinars Not Supported
Live Online Not Supported
In Person Supported

Company Information

FreshOffice
Founded: 2006
Singapore
www.freshoffice.sg/

Company Information

Ideagen
Founded: 1993
United Kingdom
www.mailmanager.com

Alternatives

Alternatives

CloudFiler

CloudFiler

Dinamich Ltd
eFiler

eFiler

Irradiant Ltd.

Categories

CRM Supported
Email Management Supported
Web Analytics Supported

Categories

Email Management Supported

Email Management Features

Data Recovery Supported
Email Archiving Supported
Email Deletion Not Supported
Email Discovery Not Supported
Email Monitoring Not Supported
Email Recall Not Supported
Queue Manager Not Supported
Response Management Supported
Routing Supported
Shared Inboxes Not Supported
Signature Management Supported
Spam Blocker Not Supported
Whitelisting / Blacklisting Not Supported

Sales Force Automation Features

Call Management Supported
Campaign Management Supported
Channel Management Supported
Commission Management Not Supported
Contact Management Supported
Contract Management Supported
Customer Database Supported
Email Marketing Supported
Field Sales Management Supported
Lead Management Supported
Opportunity Management Supported
Performance Metrics Supported
Proposal Generation Supported
Referral Tracking Not Supported
Sales Forecasting Supported
Territory Management Supported

Web Analytics Features

Campaign Management Not Supported
Conversion Tracking Supported
Form Analytics Not Supported
Goal Tracking Not Supported
Keyword Tracking Not Supported
Multiple Site Management Not Supported
Pageview Tracking Not Supported
Referral Source Tracking Not Supported
Site Search Tracking Not Supported
Time on Site Tracking Not Supported
User Interaction Tracking Not Supported

Email Management Features

Data Recovery Not Supported
Email Archiving Not Supported
Email Deletion Not Supported
Email Discovery Not Supported
Email Monitoring Supported
Email Recall Not Supported
Queue Manager Not Supported
Response Management Not Supported
Routing Not Supported
Shared Inboxes Supported
Signature Management Not Supported
Spam Blocker Not Supported
Whitelisting / Blacklisting Not Supported

Integrations

Microsoft Outlook Supported
Apple Mail Supported
Calltouch Supported
Facebook Supported
Gmail Supported
Instagram Supported
YouTube Supported

Integrations

Microsoft Outlook Supported
Apple Mail Not Supported
Calltouch Not Supported
Facebook Not Supported
Gmail Not Supported
Instagram Not Supported
YouTube Not Supported
Claim FreshOffice and update features and information
Claim FreshOffice and update features and information
Claim Ideagen Mail Manager and update features and information
Claim Ideagen Mail Manager and update features and information