Scheduling Manager

Scheduling Manager

Thoughtful Systems
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About

FotoFinish is a mobile application that increases janitor accountability by mandating that they evidence their work execution with photos. It makes cleaners more accountable resulting in lower supervision costs and better cleaning performance. Any company struggling with the following common industry pains. Not knowing if janitors were actually on site. Not knowing if the executed work met the scope and standards. Inconsistent cleaning results when not being supervised. Service failures often identified through customer feedback. Use of monthly inspections in spite of the service being delivered daily. Wasted management time on issue resolution instead of prevention. It works like this... After completing their shift, janitors open the FotoFinish mobile app where they must replicate a set of prescribed photos drawn randomly from a pre-populated photo bank. When done, a report is immediately sent to their supervisors to evaluate with a pass or fail.

About

Scheduling Manager Gemini is a multi-functional software management tool for field service businesses. It incorporates robust CRM features, as well as Job Scheduling, Employee Scheduling, Accounts Receivable, Payroll, Mapping, SMS and Caller ID to help a wide range of service businesses improve their efficiency and customer service capabilities. Scheduling Manager Gemini interfaces with several off-the-shelf business accounting and payroll solutions including QuickBooks, ADP, Sage, Xero, MYOB, Infusionsoft, Paychex and Act!. The software is available as either a desktop or web-based application and can be tailored to meet the specific needs of each customer. Industries serviced include residential and commercial cleaning, carpet cleaning, fire extinguisher maintenance, janitorial, home health care, HVAC, pest control and many others. It interfaces with SM-Mobile, our mobile app (runs on Android or Apple).

Platforms Supported

Windows
Mac
Linux
Cloud
On-Premises
iPhone
iPad
Android
Chromebook

Platforms Supported

Windows
Mac
Linux
Cloud
On-Premises
iPhone
iPad
Android
Chromebook

Audience

Companies searching for a solution to manage and improve accountability of performance

Audience

Field service businesses -- Cleaning, pest control, HVAC maintenance, carpet cleaning, window cleaning, residential cleaning (maid service), liquid waste, air duct maintenance, etc.

Support

Phone Support
24/7 Live Support
Online

Support

Phone Support
24/7 Live Support
Online

API

Offers API

API

Offers API

Screenshots and Videos

Screenshots and Videos

Pricing

$20 per site
Free Version
Free Trial

Pricing

$795.00/one-time
Additional fees for multi user and for advanced features.
Monthly payments also supported
Free Version
Free Trial

Reviews/Ratings

Overall 4.6 / 5
ease 4.4 / 5
features 4.3 / 5
design 4.1 / 5
support 4.4 / 5

Reviews/Ratings

Overall 5.0 / 5
ease 5.0 / 5
features 5.0 / 5
design 5.0 / 5
support 5.0 / 5

Pros & Cons from Real Users

Pros

  • The APP is easy to download and once logged in is extremely easy to use and navigate. Overall a great tool to have.
  • I am a Regional Coordinator that is responsible for 2 provinces. Due to the large geography of my region, I cannot visit all of my locations on a regular basis. FotoFinish allows me to review my locations daily to look for any deficiencies or opportunities after a cleaning report has been submitted. It gives me a general idea of how the location looks without having to be there. Being able to select different areas of the site helps to ensure all areas are cleaned on a regular basis.
  • I like being able to view a location everyday, without actually having to travel there or be there.
  • Easy to use, our franchisees get to use it often and no major issues have occurred with the app so far.
  • Validation, data is in real time and stored for future reference. The program is easy to navigate and you can extract content to customize reports that meet the requirements of the user.

Cons

  • Submission of FotoFinish can sometimes be tricky due to the connectivity.
  • If there isn't any wi-fi to connect to at the location you will probably need some data on your phone in order to submit the report. The app works great when connected to a strong wi-fi signal or data. You can save the report to the phone and send once connected to wi-fi.
  • There is nothing that I don't like about FotoFinish.
  • Besides pictures quality (sometimes), I cannot find any so far.
  • It would be advantageous to have the ability to save personalized reports within the program as apposed to extracting the data.

Pros & Cons from Real Users

Pros

  • We have used Scheduling Manager Gemini software from Thoughtful Systems for over 12 years now, for our residential cleaning business Before we started using Thoughtful’ s software, we relied on some paper and pen methods, also spreadsheets and data on customers in QuickBooks. When we first implemented Scheduling Manager Gemini software, we were pleased that the software could import all our customer information from QuickBooks. Since that time, we have maintained the link between Thoughtful Systems and QuickBooks, so all invoices and payments we create in Scheduling Manager Gemini are exported seamlessly to QuickBooks. Also, any new customers we enter into Gemini are transferred. From time to time, we have asked Thoughtful Systems for modifications to certain parts of the software, and they have been great at implementing what we want at reasonable rates. We have found the support staff to be helpful in promptly attending to any questions or issues that have occurred with the software. We like also that Thoughtful Systems adds new features from time to time -- their mobile app is great. Also, the text messaging features, which let us send reminders to all customers via text message each day.
  • It makes job scheduling much more manageable -- a huge improvement over what we used to do more than 12 years ago, before we started using Scheduling Manager. Invoicing is made easy too. We can keep track of all info for our customers easily.

Cons

  • The only regret I have is that we didn’t start using this software sooner!
  • I couldn't say I don't like something particular about Thoughtful Systems' software.

Training

Documentation
Webinars
Live Online
In Person

Training

Documentation
Webinars
Live Online
In Person

Company Information

FotoFinish
Founded: 2017
Canada, United States, Mexico, available worldwide
www.fotofinish.com

Company Information

Thoughtful Systems
Founded: 2000
United States
thoughtfulsystems.com

Alternatives

Janitor AI

Janitor AI

JanitorAI

Alternatives

List Janitor

List Janitor

Teknikforce
CleanLog

CleanLog

Routine Tech Pte. Ltd.

Categories

Categories

Janitorial Features

Bid Management
Billing & Invoicing
Client Management
Employee Scheduling
Inventory Management
Mobile Access
Payroll Management
Quality Control
Surveys & Feedback
Time Tracking
Work Order Management

Janitorial Features

Bid Management
Billing & Invoicing
Client Management
Employee Scheduling
Inventory Management
Mobile Access
Payroll Management
Quality Control
Surveys & Feedback
Time Tracking
Work Order Management

Carpet Cleaning Features

Billing & Invoicing
Customer Management
Dispatch Management
Equipment Tracking
Mobile Access
Online Booking
Scheduling
Work Order Management

Cleaning Services Features

Billing & Invoicing
Client Management
Dispatch Management
Inventory Control
Job Management
Mobile Access
Payroll Management
Quotes / Estimates
Recurring Appointments
Routing
Scheduling
Service History Tracking
Work Order Management

Field Service Management Features

Billing & Invoicing
Contact Database
Contract Management
Customer Database
Dispatch Management
Electronic Signature
Inventory Management
Mobile Access
Payment Collection in the Field
Quotes / Estimates
Routing
Scheduling
Service History Tracking
Time Clock
Work Order Management

HVAC Features

Billing & Invoicing
Customer Database
Dispatch Management
Inventory Control
Job Management
Maintenance Scheduling
Mobile Access
Quotes / Estimates
Routing
Scheduling
Service History Tracking
Technician Management
Work Order Management

Pest Control Features

Billing & Invoicing
Customer Service History
Dispatch Management
Fleet Management
Inventory Control
Mobile Access
Pest Activity Tracking
Pesticide Usage Tracking
Property Layouts
Quotes / Estimates
Scheduling

Plumbing Features

Billing & Invoicing
Customer Database
Dispatch Management
Inventory Control
Job Management
Mobile Access
Quotes / Estimates
Routing
Scheduling
Service History Tracking
Technician Management
Work Order Management

Waste Management Features

Billing & Invoicing
Customer Accounts
Customer Database
Equipment Tracking
Inventory Management
Routing
Scheduling
Waste Disposal
Work Order Management

Integrations

MYOB AccountRight
Microsoft Outlook
QuickBooks Enterprise
QuickBooks Online
Sage 100 Contractor
Xero

Integrations

MYOB AccountRight
Microsoft Outlook
QuickBooks Enterprise
QuickBooks Online
Sage 100 Contractor
Xero
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