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About

Augment reach, engagement, and experience with a powerful and the best VoIP Softphone in the industry. A white label VoIP Softphone empowered with the power of WebRTC, mobility, and VoIP bestows brilliant convenience and seamless connectivity. Take advantage of crystal clear voice calls and HD quality video calls for ad-hoc meetings or planned business calls and conferences. Get push notifications without consuming device performance to stay alert and battery savvy with the powerful VoIP Softphone app. Align your vision and mission with features of your WebRTC Softphone using our customizable and white label SIP Softphone.

About

The First and Still the Best in VoIP Communication! Our proprietary technology has been providing telecom services for over 20 years. XCast’s broad suite of products—Hosted IP-PBX, SIP Trunking, Carrier Services and Call Center Solutions—are available directly from XCastLabs or through our white label Resellers, our agent partners, carriers or call centers. XCast exceptional service, rates, and products meet the FCC standards for STIR/SHAKEN network compliance. XCast’s Hosted PBX solution is delivered over the Internet to any of your connected devices. Promotional plans start as low as $9.95 per month and include FREE Outbound minutes and a FREE Yealink Business Phone per extension. Sip Trunk Plans begin at $4.95 w/unlimited inbound minutes and free installation. Our Automatic Call Distribution (ACD) system has full reporting, automated customer callback, custom prompts, music on-hold, call recording, call monitoring (with whisper and barge-in), call transfer and more!

Platforms Supported

Windows Supported
Mac Supported
Linux Supported
Cloud Supported
On-Premises Supported
iPhone Supported
iPad Supported
Android Supported
Chromebook Not Supported

Platforms Supported

Windows Supported
Mac Supported
Linux Supported
Cloud Supported
On-Premises Not Supported
iPhone Not Supported
iPad Not Supported
Android Supported
Chromebook Not Supported

Audience

Companies interested in a white-label VoIP softphone backed by WebRTC and auto-provisioning

Audience

Residential, Small Business, Resellers

Support

Phone Support Supported
24/7 Live Support Supported
Online Supported

Support

Phone Support Supported
24/7 Live Support Supported
Online Supported

API

Offers API Supported

API

Offers API Supported

Screenshots and Videos

Screenshots and Videos

Pricing

No information available.
Free Version Not Supported
Free Trial Supported

Pricing

$4.95/month
Promotional Plans:
Basic SIP Trunk $4.95
Unlimited Free Inbound Calls and Free Installation. 4 Trunk Minimum Order.

Basic PBX $9.95
Free Office phone per extension, Free Installation and Inbound minutes.

Check website for standard pricing.
Free Version Not Supported
Free Trial Not Supported

Reviews/Ratings

Overall 4.8 / 5
ease 5.0 / 5
features 4.6 / 5
design 5.0 / 5
support 4.8 / 5

Reviews/Ratings

Overall 4.8 / 5
ease 4.8 / 5
features 4.3 / 5
design 4.7 / 5
support 4.5 / 5

Pros & Cons from Real Users

Pros

  • Clean and user-friendly interface Clear audio and HD video calling Easy call management and transfer Useful chat and file-sharing features Supports remote and distributed teams WebRTC-based communication provides a smooth calling experience White-label customization is useful for businesses that want their own branding Good support and regular product improvements
  • Easy-to-use and clean interface Reliable voice calling experience Supports business communication from anywhere Flexible and convenient for remote teams Simple setup and management
  • The best part is its white Label customization We could brand it fully our logo and theme. It works seamlessly across Android, iOS, and Web, with features like call recording , voicemail conferencing push notifications.
  • Easy to Customize & White Label Clear Audio/Video With WebRTC Secure & Reliable Performance Great Customer Support
  • Simple and easy to use. Clear and Clean GUI. No need to much expertise. Easy to plugin play to get unified communications experience.

Cons

  • More third-party integrations would make the platform even more useful. Additional advanced customization options would be beneficial for larger organizations.
  • Some advanced features may take time for new users to understand More customization options could make the platform even better
  • Only thing missing is more transparency on pricing since plans are customized.
  • Would Love to See Even more integration with CRM and Productivity tools
  • Nothing at the moment most. Can we have more features?

Pros & Cons from Real Users

Pros

  • First, the support is amazing. Handling the software is easy as it's UI is carefully designed and everything is within reach. I like quality of audio and video when conferencing. Call monitoring, encryption, voice recognition, and call recording are some other features I like.
  • One thing that makes XCastLabs standout is the ease of connecting the business with its clients thanks to it'a business phone system features. I like that setting up the software as well as scaling is easy. It's effortless to use it and manage calls.
  • This my favourite software more so because it brings employees together and connects us to our clients easily. Through collaboration and effective communication, we are able to push productivity to the sky. As a business call center, the software lets us interact with our business customers and partners easily thereby bettering business.
  • I like the simplicity of the software more so the User Interface. The cost of the software is low compared to competitors It offers lot's of features aiding business communication. It's smooth when it comes to VoIP needs.
  • I have used this software as a ca center ans aa business VoIP and I can say it offers the very best. From blended calls to manual dialer, this software has it all. It's effortless to use and handles business communication needs flawlessly.

Cons

  • It's not the most affordable VoIP solution in the market.
  • Saying that XCastLabs is the best is an understatement as it's flawless.
  • We have achieved so much with this software and I have no cons to list.
  • It's an effortless software that never disappoints.
  • It's one software that I have used successfully without downtime issues or malfunctioning and I therefore have no complaints.

Training

Documentation Supported
Webinars Not Supported
Live Online Supported
In Person Supported

Training

Documentation Supported
Webinars Supported
Live Online Supported
In Person Not Supported

Company Information

Fonimo
Founded: 2022
India
fonimo.app/

Company Information

XCastLabs
Founded: 2009
United States
xcastlabs.com

Alternatives

Alternatives

Adore SIP Softphone

Adore SIP Softphone

Adore Infotech
PortaDialer

PortaDialer

PortaOne

Categories

Softphone Supported
White Label VoIP Supported

Categories

Business VoIP Supported
Call Center Supported
Cloud PBX Supported
IVR Supported
SIP Trunk Supported
Softphone Supported
Telephony Supported
White Label VoIP Supported

Softphone Features

Audio / Video Conferencing Supported
Call Logging Supported
Call Recording Supported
Call Transfer Supported
Caller Identification Supported
Chat / Messaging Supported
Contact Management Supported
Fax Management Not Supported

Softphone Features

Audio / Video Conferencing Supported
Call Logging Supported
Call Recording Supported
Call Transfer Supported
Caller Identification Supported
Chat / Messaging Not Supported
Contact Management Not Supported
Fax Management Not Supported

Business Phone Systems Features

Call Logging Supported
Call Monitoring Supported
Call Recording Supported
Call Routing Supported
Employee Directory Supported
IVR / Voice Recognition Supported
Mobile Access Supported
Virtual Call Center Supported
Web Conferencing Supported

Business VoIP Features

Call Parking Supported
Call Recording Supported
Contact Management Supported
Encryption Supported
IVR / Voice Recognition Supported
Ring Groups Supported
SIP Trunking Supported
Unified Communications Supported
Voice Quality Enhancement Supported

Call Center Features

Blended Call Center Supported
Call Logging Supported
Call Recording Supported
Call Scripting Not Supported
Campaign Management Not Supported
Database Not Supported
Escalation Management Not Supported
Inbound Call Center Supported
IVR / Voice Recognition Supported
Manual Dialer Supported
Outbound Call Center Not Supported
Predictive Dialer Not Supported
Progressive Dialer Not Supported
Queue Management Supported
Real-time Chat Not Supported
Reporting/Analytics Supported

Cloud PBX Features

Call Recording Supported
Call Routing Supported
IVR / Voice Recognition Supported
Ring Groups Supported
SIP Trunking Supported
Virtual Extensions Supported
Web Conferencing Supported

IVR Features

Call Center Not Supported
Call Logging Not Supported
Call Recording Not Supported
Call Routing Supported
Multiple Scripts Supported
Phone Key Input Supported
Survey Management Not Supported
Text to Speech Supported
Voice Customization Not Supported
Voice Mail Supported

SIP Trunk Features

Automatic Fail-over Routing Supported
Call Data Records Supported
Caller ID Supported
Disaster Recovery Supported
e911 Supported
International Numbers Supported
Multiple DID Options Supported
PSTN Forwarding Supported
Toll-Free Numbers Supported

Telephony Features

Auto-Dialer Supported
Call Center Management Not Supported
Call Monitoring Supported
Contact Management Not Supported
Inbound Reporting Supported
IVR / Voice Recognition Not Supported
Outbound Reporting Supported
Predictive Dialer Not Supported
Telemarketing Management Not Supported
Voice & Data Integration Not Supported
VoIP Supported

Unified Communications Features

Audio / Video Conferencing Supported
Calendar Management Not Supported
Call Recording Supported
Call Routing Supported
Chat / Messaging Supported
Fax Management Not Supported
File Sharing Supported
Mobile Access Supported
Multi-User Collaboration Not Supported
Voice Mail Supported

Integrations

Microsoft Teams Supported
ASTPP Supported
Google Chrome Supported
Kamailio Supported
OpenSIPS Supported
Salesforce Not Supported
Zendesk Not Supported

Integrations

Microsoft Teams Supported
ASTPP Not Supported
Google Chrome Not Supported
Kamailio Not Supported
OpenSIPS Not Supported
Salesforce Supported
Zendesk Supported
Claim Fonimo and update features and information
Claim Fonimo and update features and information
Claim XCastLabs and update features and information
Claim XCastLabs and update features and information