FocusMap

FocusMap

Timo Schmidt
+
+

Related Products

  • Planview Portfolios
    201 Ratings
    Visit Website
  • Planview Software Product Delivery
    2 Ratings
    Visit Website
  • Wrike
    7,611 Ratings
    Visit Website
  • Planfix
    57 Ratings
    Visit Website
  • Project Insight
    121 Ratings
    Visit Website
  • EBizCharge
    207 Ratings
    Visit Website
  • Nasdaq Boardvantage
    302 Ratings
    Visit Website
  • SurveySparrow
    3,065 Ratings
    Visit Website
  • Frontegg
    386 Ratings
    Visit Website
  • Overmonitor
    8 Ratings
    Visit Website

About

FocusMap is a lightweight public roadmap, feature voting, and embeddable feedback portal for SaaS founders and small B2B teams. It helps teams collect feature requests in one place, let users vote on priorities, and show what is planned, in progress, or shipped. Instead of losing feedback across Slack, support tickets, sales calls, DMs, spreadsheets, and memory, FocusMap turns scattered requests into a clearer roadmap signal. FocusMap is built for lean SaaS teams that want a simple customer feedback workflow without setting up a heavy product management suite or building their own roadmap system. Key features include public roadmaps, feature request collection, user voting, roadmap status tracking, and embeddable feedback portals for SaaS websites, docs, or help centers.

About

Highly customizable all-in-one Customer Support and Feedback Software available in SaaS and On-Premise. - Community Feedback Software Helps to collect, organize, manage incoming feedback and feature requests. Smart voting and the commenting system helps to get insights for creating product development roadmaps. -Help Desk with Ticketing Feature-rich ticketing help desk system allows you to manage tickets with the help of customizable statuses, tasks, private notes, comments, reports, and Kanban Boards. Smart system automation and notification rules allow to facilitate the workload on your support team and cut expenses. Insightful Reports and Analytics system help to estimate the efficiency of your support team and analyze your customers' experience. - Knowledge Base Software Improve customer self-service by organizing FAQs and documentation system around your products or services. Embed knowledge base widget on any page of your website, or in a Chatbot.

Platforms Supported

Windows
Mac
Linux
Cloud
On-Premises
iPhone
iPad
Android
Chromebook

Platforms Supported

Windows
Mac
Linux
Cloud
On-Premises
iPhone
iPad
Android
Chromebook

Audience

SaaS founders, indie hackers, small B2B SaaS teams, lean product teams, customer success teams, support teams, and product managers who need a simple way to collect feature requests, prioritize user demand, and share roadmap progress.

Audience

Medium and Enterprise Commercial

Support

Phone Support
24/7 Live Support
Online

Support

Phone Support
24/7 Live Support
Online

API

Offers API

API

Offers API

Screenshots and Videos

No images available

Screenshots and Videos

Pricing

$15/month
Free Version
Free Trial

Pricing

$149.00/month/ 2 Agents
Including all the Enterprise-level features. Free setup assistance and training
Free Version
Free Trial

Reviews/Ratings

Overall 0.0 / 5
ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

This software hasn't been reviewed yet. Be the first to provide a review:

Review this Software

Reviews/Ratings

Overall 5.0 / 5
ease 5.0 / 5
features 5.0 / 5
design 5.0 / 5
support 5.0 / 5

Pros & Cons from Real Users

Pros

  • UseResponse can deployed also on social media platforms. Its user interface is very appealing to end users. It has a cloud-based structure. Ticket generation ability to register complaints and follow-ups. AI chatbot for business websites. Also, works with Salesforce integration.
  • UseResponse is a great combination of convenience and stratification platform. It allows us to have multiple contacts with our platforms. It's very reliable and simple to make the live chat. Integrations are a great addition to this tool.
  • UseResponse is a very handy customer service platform to communicate with clients using email and live chat. It offers advanced instant live chat. Easy to add self helps FAQ pages.
  • Fully customizable flexible platform for customer support and idea management.
  • You can set up the processes, structure, create your own reports and templates according to your particular case, you can even change the wordings and translations, and this is exactly what I was looking for! What I especially love about Useresponse is that it has clean, simple, and easy-to-use interface. The next step that appeals to me is the great support they offer. The set up process is pretty simple, I could register and set up the trial account in just 5 minutes.

Cons

  • The deployment process was a little complicated for me.
  • I never encountered any problem with this platform.
  • It worked great for me. Nothing to share about cons.
  • The admin area may seem a bit complicated from the start, but overall we found all the necessary settings.
  • From the start it may seem a bit difficult to configure the interface, but the online support is very helpful.

Training

Documentation
Webinars
Live Online
In Person

Training

Documentation
Webinars
Live Online
In Person

Company Information

Timo Schmidt
Founded: 2025
Germany
focusmap.pro

Company Information

UseResponse
Founded: 2012
United States
www.useresponse.com

Alternatives

Alternatives

LiveAgent

LiveAgent

Quality Unit
Delighted

Delighted

Qualtrics

Categories

Categories

Customer Feedback Features

Alerts / Notifications
Behavior Analytics
Bug Reports
Community Feedback Tools
Live Chat
Negative Feedback Management
Net Promoter Score (NPS)
Screenshot / Screen Capture
Surveys
User Testing Tools
Video Feedback
Visual Feedback Tools
Voice of the Customer (VoC)
Website Feedback

Help Desk Features

Alerts / Escalation
Automated Routing
Community Forums
Customizable Branding
Document Storage
Email Integration
Incident Management
Interaction Tracking
IT Asset Management
Knowledge Base
Known Issue Management
Live Chat
Multi-Channel Communication
Multiple Brands / Products
Network Monitoring
Real-time Chat
Self Service Portal
Service Level Agreement (SLA) Management
Ticket Management

Idea Management Features

Activity Dashboard
Brainstorming
Collaboration
Creator Tracking
Idea Ranking
Project Tracking
Status Tracking

Knowledge Management Features

Artificial Intelligence (AI)
Cataloging / Categorization
Collaboration
Content Management
Decision Tree
Discussion Boards
Full Text Search
Knowledge Base Management
Self Service Portal

Integrations

Slack
Confluence
DeepL
Facebook Messenger
Flowlu
Google Play
Google Translate
HubSpot CRM
HubSpot Marketing Hub
Instagram
LINE
Salesforce
Skype
Telegram
WeChat
WhatsApp
WordPress
X (Twitter)
Zapier

Integrations

Slack
Confluence
DeepL
Facebook Messenger
Flowlu
Google Play
Google Translate
HubSpot CRM
HubSpot Marketing Hub
Instagram
LINE
Salesforce
Skype
Telegram
WeChat
WhatsApp
WordPress
X (Twitter)
Zapier
Claim FocusMap and update features and information
Claim FocusMap and update features and information
Claim UseResponse and update features and information
Claim UseResponse and update features and information