FocusMap

Userback is the leading user feedback and bug tracking solution for software teams looking to understand users and build better products. With Userback, you can collect metadata-enriched visual feedback and gain deep insights into your user's sentiment and behavior with in-app surveys like NPS, CES, and CSAT metrics. Add deep context to any piece of feedback via full session replay features. Create user segments and track every user from the moment they log in. Survey only the cohorts that are important to you and understand your user experiences throughout the entire lifecycle from trial to churn. Wrap it all up with branded feature portals, and public roadmaps, and a centralized location for all your feedback to reduce feedback overhead by 70% and increase feedback closure times by 10X. No code? No problem. Start instantly with a code-free browser extension, perfect for internal QA and bug tracking.

Hyper-adaptable feedback, roadmap, and changelog tool for SaaS. Upvote, prioritize, plan, and announce features, with your customers. Collect and organize people's feedback from any channel in one location, so nothing slips through the cracks. Gather data on potential features using votes. Host dialogues to understand the pain and requirements. Visually rank features backed with customer data and your insights to see what is paramount and what is not. Turn your vision and the finest features into your product roadmap. Announce new updates and product changes to enhance feature adoption from day one. Listen to your users. Let them create feature requests or vote on existing ones. Create a non-duplicate list on auto-pilot. Ditch your spreadsheets and compile all feature requests in a single location. See who liked which feature request and let this data help you to make better decisions. Cast a vote for your customer without them even lifting a finger.