FocalReviewSpiraLinks Corporation
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Related Products
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About
FocalReview®, SpiraLinks’ flagship tool, helps you manage and administer your compensation planning and performance processes more efficiently. With FocalReview®, you can manage your salary, bonus, and stock plans on different timetables for different employee populations, in multiple currencies and languages. Your HR teams can budget, recommend, analyze, and approve changes in all forms and phases of compensation, even if multiple management organizations are responsible for input and review, securely in the cloud. Tie your compensation practices directly to your business strategy and align workforce rewards with employee performance. Balance merit, adjustments, lump sums, promotions, bonuses, and stocks with FocalReview®’s role-based, highly configurable Compensation Management module. Compensate in multiple languages, currencies, and pay periods, from hourly to annually and everywhere in between.
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About
FocalScope is a help desk and contact center software powering your conversations via email, voice, SMS, live chat, and social media messengers such as Facebook, Telegram, and WhatsApp. Deliver remarkable customer service on every channel. Customers want to reach out using their preferred means. For some, that would be emailed. For others, it may be a voice, live chat, or social media messaging. Providing omnichannel service is no longer a nice-to-have but a strategic need. FocalScope helpdesk and contact center software helps you build a strong customer service reputation while making it easy for agents and cost-effective for the business. Automatically assign requests from any channel based on routing rules and queues. Prioritise VIP customers, match agents based on skills, or simply set up a round robin. Define Service Level Agreement (SLA) policies and let FocalScope alert you with warning labels when things get hectic.
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Platforms Supported
Windows
Not Supported
Mac
Not Supported
Linux
Not Supported
Cloud
Supported
On-Premises
Not Supported
iPhone
Not Supported
iPad
Not Supported
Android
Not Supported
Chromebook
Not Supported
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Platforms Supported
Windows
Supported
Mac
Not Supported
Linux
Not Supported
Cloud
Supported
On-Premises
Not Supported
iPhone
Not Supported
iPad
Not Supported
Android
Not Supported
Chromebook
Not Supported
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Audience
HR departments seeking a solution to help administer their compensation processes.
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Audience
Brands and companies seeking a tool to deliver remarkable customer service on every channel
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Support
Phone Support
Supported
24/7 Live Support
Not Supported
Online
Supported
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Support
Phone Support
Not Supported
24/7 Live Support
Supported
Online
Not Supported
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API
Offers API
Supported
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API
Offers API
Not Supported
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Screenshots and Videos |
Screenshots and Videos |
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Pricing
$25.00/employee/year
Price is dependent on number of total employees - the more employees, the less per employee per year.
Free Version
Not Supported
Free Trial
Supported
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Pricing
$20.00/month/user
Free Version
Supported
Free Trial
Supported
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Reviews/
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Reviews/
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Training
Documentation
Supported
Webinars
Not Supported
Live Online
Supported
In Person
Supported
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Training
Documentation
Supported
Webinars
Supported
Live Online
Supported
In Person
Supported
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Company InformationSpiraLinks Corporation
Founded: 1993
United States
www.spiralinks.com/solutions/focal-review/
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Company InformationFocalScope
Founded: 2007
Singapore
www.focalscope.com
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Alternatives |
Alternatives |
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Categories |
Categories |
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Compensation Management Features
Bonus Management
Supported
Compensation Assessment
Supported
Compensation Calculation
Supported
Compensation Plan Modeling
Supported
Compensation Statements
Supported
Employee Reward Programs
Supported
Incentive Programs
Supported
Organizational Charting
Supported
Salary Planning
Supported
Employee Engagement Features
Benchmarking
Supported
Cultural Alignment
Not Supported
Employee Awards
Not Supported
Employee Guides
Not Supported
Employee Recognition
Not Supported
Feedback Management
Supported
Goal Management
Supported
Health & Wellness Programs
Not Supported
Performance Management
Supported
Pulse Surveys
Supported
Employee Recognition Features
eCards
Not Supported
Goals
Supported
Leaderboards / Activity Tracking
Not Supported
Manager-to-Peer Recognition
Not Supported
Mention Management
Not Supported
Nominations
Not Supported
Peer-to-Peer Recognition
Not Supported
Performance Management
Supported
Rewards Catalog
Not Supported
Rewards Points
Not Supported
Social Recognition
Not Supported
HR Analytics Features
Compensation Plan Modeling
Supported
Dashboard
Supported
HR Metrics Library
Not Supported
Leave & Absence Reporting
Not Supported
Predictive Modeling
Not Supported
Recruiting Management
Not Supported
Succession Planning
Not Supported
Talent Management
Not Supported
Trend Analysis
Supported
Turnover Tracking
Not Supported
Human Resources Features
360 Degree Feedback
Supported
Applicant Tracking
Not Supported
Attendance Management
Not Supported
Benefits Management
Not Supported
Career Development Planning
Not Supported
Compensation Management
Supported
Compliance Management
Not Supported
Employee Database
Not Supported
Employee Lifecycle Management
Not Supported
Onboarding
Not Supported
Payroll Management
Not Supported
Performance Management
Supported
Recruiting Management
Not Supported
Self Service Portal
Not Supported
Succession Planning
Not Supported
Time & Attendance Management
Not Supported
Time Off Management
Not Supported
Timesheets
Not Supported
Training Management
Not Supported
Performance Management Features
360 Degree Feedback
Supported
Compensation Management
Supported
Custom Rating Scales
Supported
Customizable Templates
Supported
Individual Development Plans
Supported
On-going Performance Tracking
Supported
Peer Appraisals
Supported
Review Cycle Tracking
Supported
Self Service Portal
Supported
Self-Appraisals
Supported
Skills Assessments
Supported
Weighted Performance Measures
Supported
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Customer Service Features
Alerts / Escalation
Supported
Appointment Management
Supported
Call Center Management
Not Supported
Email Management
Not Supported
Knowledge Base
Supported
Live Chat
Supported
Performance Metrics
Supported
Queue Management
Not Supported
Self Service Portal
Supported
Social Media Integration
Not Supported
Surveys & Feedback
Supported
Virtual Assistant
Not Supported
Workflow Management
Not Supported
Help Desk Features
Alerts / Escalation
Supported
Automated Routing
Supported
Community Forums
Supported
Customizable Branding
Supported
Document Storage
Supported
Email Integration
Supported
Incident Management
Supported
Interaction Tracking
Supported
IT Asset Management
Supported
Knowledge Base
Supported
Known Issue Management
Supported
Live Chat
Supported
Multi-Channel Communication
Supported
Multiple Brands / Products
Supported
Network Monitoring
Supported
Real-time Chat
Supported
Self Service Portal
Supported
Service Level Agreement (SLA) Management
Supported
Ticket Management
Supported
Live Chat Features
Canned Responses
Supported
Customizable Branding
Not Supported
Geo Targeting
Not Supported
Offline Form
Supported
Proactive Chat
Supported
Screen Sharing
Supported
Third Party Integration
Supported
Transfers / Routing
Supported
Website Visitor Tracking
Supported
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Integrations
ADP Workforce Now
Supported
BambooHR
Supported
NetSuite
Supported
Paylocity
Supported
Rippling
Supported
SAP SuccessFactors
Supported
Sage 300
Supported
Solvemate
Not Supported
UKG Pro
Supported
Workday HCM
Supported
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Integrations
ADP Workforce Now
Not Supported
BambooHR
Not Supported
NetSuite
Not Supported
Paylocity
Not Supported
Rippling
Not Supported
SAP SuccessFactors
Not Supported
Sage 300
Not Supported
Solvemate
Supported
UKG Pro
Not Supported
Workday HCM
Not Supported
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