FlowTux vs. HaloITSM Comparison


FlowTux	HaloITSM Halo Service Solutions	+	+
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About FlowTux is an AI-powered IT service management (ITSM) and helpdesk platform that triages, diagnoses and resolves support tickets automatically. It pulls issues from Slack, WhatsApp, email, error trackers like Sentry and Datadog, and GitHub issues into a single queue, so engineers are no longer pulled out of deep work to handle routine triage. Its AI, Tux AI, indexes your codebase once and keeps that index current with every merge. It can read a stack trace, trace the problem to the affected files and pull requests, and fix routine issues automatically, including running approved, allow-listed fixes directly on the device. FlowTux reports that around half of tickets are resolved without human intervention.	About Empower your IT team with a single all-inclusive cloud platform, designed for ITIL-aligned service delivery. Transform legacy ways of working into modern intuitive workflows, empowering teams to deliver excellent service to customers and employees repeatedly. Standardize your processes and gain valuable analytics to align IT to the business needs in a single all-inclusive, unlimited ITSM software solution. Centralize your workflows, create a single space for your ITSM software. HaloITSM blends ITIL best-practices with a fresh, flexible approach so you can improve your service management whilst maintaining an outstanding user experience. Customers worldwide across numerous sectors rely on HaloITSM to drive their IT Service requirements. See how they have transformed their daily processes with our case studies.
Platforms Supported Windows Supported Mac Supported Linux Not Supported Cloud Supported On-Premises Not Supported iPhone Not Supported iPad Not Supported Android Not Supported Chromebook Not Supported	Platforms Supported Windows Supported Mac Supported Linux Supported Cloud Supported On-Premises Not Supported iPhone Supported iPad Supported Android Supported Chromebook Supported
Audience Enterprise, B2B, IT Companies, Software Companies	Audience Enterprises
Support Phone Support Not Supported 24/7 Live Support Supported Online Supported	Support Phone Support Supported 24/7 Live Support Supported Online Supported
API Offers API Not Supported	API Offers API Supported
Screenshots and Videos No images available	Screenshots and Videos View more images or videos
Pricing $79/month Free Version Not Supported Free Trial Supported	Pricing $49 per user per month Free Version Not Supported Free Trial Supported
Reviews/Ratings Overall 0.0 / 5 ease 0.0 / 5 features 0.0 / 5 design 0.0 / 5 support 0.0 / 5 This software hasn't been reviewed yet. Be the first to provide a review: Review this Software	Reviews/Ratings Overall 5.0 / 5 ease 5.0 / 5 features 5.0 / 5 design 4.0 / 5 support 5.0 / 5 Read all reviews
	Pros & Cons from Real Users Pros Halo ITSM is highly configurable and gives us complete visibility of the departments workload. We love using Workflows and To-Do lists to ensure certain types of tickets are dealt with in a standard way. We also love the instance feedback we receive from users when we close their tickets. We find the HALO ITSM support team and account management team very polite and efficient to deal with. Cons Halo ITSM, is useable on a mobile device but the experience could be improved.
Training Documentation Supported Webinars Not Supported Live Online Not Supported In Person Supported	Training Documentation Supported Webinars Supported Live Online Supported In Person Supported
Company Information FlowTux flowtux.com	Company Information Halo Service Solutions Founded: 1994 United Kingdom haloitsm.com
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Categories AI-Powered ITSM Tools Supported	Categories AI Service Management (AISM) Supported AI-Powered ITSM Tools Supported IT Service Supported ITSM Supported Service Request Management Supported
	Show More Features IT Service Features Contract Management Supported Incident Management Supported IT Asset Management Supported Knowledge Management Supported Release Management Supported Self Service Portal Supported Service Catalog Supported Service Reporting Supported Ticket Management Supported ITSM Features Asset Tracking Supported Availability Management Supported Change Management Supported Configuration Management Supported Contract/License Management Supported Dashboard Supported Incident Management Supported Problem Management Supported Project Management Supported Release & Deployment Management Supported Self Service Portal Supported
Integrations AnyDesk Not Supported Cisco Webex Not Supported ConnectWise Cybersecurity Management Not Supported Jira Not Supported Jira Work Management Not Supported Kaseya BMS Not Supported KashFlow Not Supported ManageEngine Endpoint Central Not Supported Microsoft Azure Not Supported Microsoft Outlook Not Supported N-able MSP Manager Not Supported QuickBooks Online Not Supported Sage Accounting Not Supported Salesforce Agentforce Marketing Not Supported Skype Not Supported Slack Not Supported Splunk Cloud Platform Not Supported Splunk Enterprise Not Supported TeamViewer Not Supported Xero Not Supported Show More Integrations	Integrations AnyDesk Supported Cisco Webex Supported ConnectWise Cybersecurity Management Supported Jira Supported Jira Work Management Supported Kaseya BMS Supported KashFlow Supported ManageEngine Endpoint Central Supported Microsoft Azure Supported Microsoft Outlook Supported N-able MSP Manager Supported QuickBooks Online Supported Sage Accounting Supported Salesforce Agentforce Marketing Supported Skype Supported Slack Supported Splunk Cloud Platform Supported Splunk Enterprise Supported TeamViewer Supported Xero Supported Show More Integrations View All 30 Integrations
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