SurgyFrontdesk

SurgyFrontdesk

Surgy Innovation Labs
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About

FlowHealth is an AI-powered patient communication for modern medical practices, built to stop practices from running a call center inside the office. Its AI agent, Emma, answers every call, schedules appointments, handles questions, follows up with patients, and works inside the practice’s EHR. FlowHealth adjusts to the practice, not the other way around, learning how the office works and supporting the technology around it. Emma acts like a front-desk teammate: she answers inbound calls instantly, schedules and routes patients, handles overflow, supports nights and weekends, and responds naturally in English, Spanish, and more. She also manages outbound calls, confirming online requests within minutes, recovering no-shows, and booking appointments directly on the calendar. For appointment reminders, Emma calls and texts patients before their visit, confirms, reschedules, answers basic questions, and helps prevent last-minute gaps.

About

SurgyFrontdesk is a conversational AI voice agent for hospitals that handles incoming and outgoing patient calls through a hospital’s existing PBX. It answers common questions, books, confirms, reschedules, or cancels appointments, collects patient registration details, and coordinates reminders and follow-ups. After visits, it can send prescriptions, bills, and reports to patients through WhatsApp or SMS. The service works alongside a hospital’s existing call center and routes calls that need human attention to staff rather than replacing the phone system. It also connects with SurgyCRM, allowing follow-up tasks to trigger AI calls or WhatsApp messages and record outcomes on patient records. SurgyFrontdesk is intended for hospitals and healthcare groups seeking to automate repetitive patient communication and appointment workflows while keeping staff available for conversations that require human judgment.

Platforms Supported

Windows Not Supported
Mac Not Supported
Linux Not Supported
Cloud Supported
On-Premises Not Supported
iPhone Not Supported
iPad Not Supported
Android Not Supported
Chromebook Not Supported

Platforms Supported

Windows Not Supported
Mac Not Supported
Linux Not Supported
Cloud Supported
On-Premises Not Supported
iPhone Not Supported
iPad Not Supported
Android Not Supported
Chromebook Not Supported

Audience

Medical practice managers who need an AI front-desk agent to answer calls, schedule patients, manage reminders, and keep EHR workflows updated

Audience

Hospitals, doctors, and clinics.

Support

Phone Support Supported
24/7 Live Support Not Supported
Online Supported

Support

Phone Support Supported
24/7 Live Support Supported
Online Supported

API

Offers API Not Supported

API

Offers API Not Supported

Screenshots and Videos

Screenshots and Videos

Pricing

No information available.
Free Version Not Supported
Free Trial Not Supported

Pricing

$5
Annual subscription per hospital, quoted after scoping. Pricing depends on selected products, number of sites, and user or volume tiers. Full white-labeling is priced separately during onboarding.
Free Version Not Supported
Free Trial Supported

Reviews/Ratings

Overall 0.0 / 5
ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

This software hasn't been reviewed yet. Be the first to provide a review:

Review this Software

Reviews/Ratings

Overall 0.0 / 5
ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

This software hasn't been reviewed yet. Be the first to provide a review:

Review this Software

Training

Documentation Supported
Webinars Not Supported
Live Online Supported
In Person Not Supported

Training

Documentation Supported
Webinars Not Supported
Live Online Supported
In Person Not Supported

Company Information

FlowHealth
United States
flowhealth.ai/

Company Information

Surgy Innovation Labs
Founded: 2020
India
surgy.health/products/surgy-frontdesk

Alternatives

Alternatives

SurgyCRM

SurgyCRM

Surgy Innovation Labs
Talkie.ai

Talkie.ai

Talkie
SurgyInsights

SurgyInsights

Surgy Innovation Labs
SurgyFrontdesk

SurgyFrontdesk

Surgy Innovation Labs
SurgyOne

SurgyOne

Surgy Innovation Labs
VCare Health

VCare Health

WTT Solutions

Categories

Categories

Integrations

AdvancedMD Supported
Azalea EHR Supported
DrChrono Supported
EPIC HRMS Supported
Greenway Health Supported
ModMed Supported
NextGen Supported
Nextech Supported
Tebra Supported
WhatsApp Not Supported
athenaOne Supported
eClinicalWorks Supported

Integrations

AdvancedMD Not Supported
Azalea EHR Not Supported
DrChrono Not Supported
EPIC HRMS Not Supported
Greenway Health Not Supported
ModMed Not Supported
NextGen Not Supported
Nextech Not Supported
Tebra Not Supported
WhatsApp Supported
athenaOne Not Supported
eClinicalWorks Not Supported
Claim FlowHealth and update features and information
Claim FlowHealth and update features and information
Claim SurgyFrontdesk and update features and information
Claim SurgyFrontdesk and update features and information