SurgyFrontdeskSurgy Innovation Labs
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Related Products
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About
FlowHealth is an AI-powered patient communication for modern medical practices, built to stop practices from running a call center inside the office. Its AI agent, Emma, answers every call, schedules appointments, handles questions, follows up with patients, and works inside the practice’s EHR. FlowHealth adjusts to the practice, not the other way around, learning how the office works and supporting the technology around it. Emma acts like a front-desk teammate: she answers inbound calls instantly, schedules and routes patients, handles overflow, supports nights and weekends, and responds naturally in English, Spanish, and more. She also manages outbound calls, confirming online requests within minutes, recovering no-shows, and booking appointments directly on the calendar. For appointment reminders, Emma calls and texts patients before their visit, confirms, reschedules, answers basic questions, and helps prevent last-minute gaps.
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About
SurgyFrontdesk is a conversational AI voice agent for hospitals that handles incoming and outgoing patient calls through a hospital’s existing PBX. It answers common questions, books, confirms, reschedules, or cancels appointments, collects patient registration details, and coordinates reminders and follow-ups. After visits, it can send prescriptions, bills, and reports to patients through WhatsApp or SMS. The service works alongside a hospital’s existing call center and routes calls that need human attention to staff rather than replacing the phone system. It also connects with SurgyCRM, allowing follow-up tasks to trigger AI calls or WhatsApp messages and record outcomes on patient records. SurgyFrontdesk is intended for hospitals and healthcare groups seeking to automate repetitive patient communication and appointment workflows while keeping staff available for conversations that require human judgment.
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Platforms Supported
Windows
Not Supported
Mac
Not Supported
Linux
Not Supported
Cloud
Supported
On-Premises
Not Supported
iPhone
Not Supported
iPad
Not Supported
Android
Not Supported
Chromebook
Not Supported
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Platforms Supported
Windows
Not Supported
Mac
Not Supported
Linux
Not Supported
Cloud
Supported
On-Premises
Not Supported
iPhone
Not Supported
iPad
Not Supported
Android
Not Supported
Chromebook
Not Supported
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Audience
Medical practice managers who need an AI front-desk agent to answer calls, schedule patients, manage reminders, and keep EHR workflows updated
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Audience
Hospitals, doctors, and clinics.
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Support
Phone Support
Supported
24/7 Live Support
Not Supported
Online
Supported
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Support
Phone Support
Supported
24/7 Live Support
Supported
Online
Supported
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API
Offers API
Not Supported
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API
Offers API
Not Supported
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Screenshots and Videos |
Screenshots and Videos |
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Pricing
No information available.
Free Version
Not Supported
Free Trial
Not Supported
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Pricing
$5
Annual subscription per hospital, quoted after scoping. Pricing depends on selected products, number of sites, and user or volume tiers. Full white-labeling is priced separately during onboarding.
Free Version
Not Supported
Free Trial
Supported
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Reviews/
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Reviews/
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Training
Documentation
Supported
Webinars
Not Supported
Live Online
Supported
In Person
Not Supported
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Training
Documentation
Supported
Webinars
Not Supported
Live Online
Supported
In Person
Not Supported
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Company InformationFlowHealth
United States
flowhealth.ai/
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Company InformationSurgy Innovation Labs
Founded: 2020
India
surgy.health/products/surgy-frontdesk
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Alternatives |
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Categories |
Categories |
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Integrations
AdvancedMD
Supported
Azalea EHR
Supported
DrChrono
Supported
EPIC HRMS
Supported
Greenway Health
Supported
ModMed
Supported
NextGen
Supported
Nextech
Supported
Tebra
Supported
WhatsApp
Not Supported
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Integrations
AdvancedMD
Not Supported
Azalea EHR
Not Supported
DrChrono
Not Supported
EPIC HRMS
Not Supported
Greenway Health
Not Supported
ModMed
Not Supported
NextGen
Not Supported
Nextech
Not Supported
Tebra
Not Supported
WhatsApp
Supported
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