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About

Fliqr AI is a customer engagement platform for creators, brands and agencies. It combines AI agents, no-code automation flows and a shared team inbox for conversations across Instagram, WhatsApp, Messenger, TikTok, Telegram, SMS, email, voice and website chat. Teams can automate comment and DM replies, answer questions, share links, capture contact details, qualify leads and hand conversations to a human when needed. A visual flow builder supports triggers, messages, conditions and actions. The platform also includes customer conversation management, broadcasts and analytics. Fliqr AI is cloud-based and offers a free plan alongside paid plans.

About

Tidio is a leading customer service platform that combines live chat, chatbot automation, and AI agents to help businesses deliver fast, effective customer interactions at scale. Recognized for its robust automation capabilities and user-friendly design, Tidio is trusted by over 800,000 of businesses worldwide. Engage visitors via real-time chat and unify conversations across email, Messenger, Instagram, and more—all from one dashboard. Track, manage, and resolve issues efficiently with built-in ticketing tools that complement chatbot and live agent workflows. Use the no-code visual chatbot builder to create custom flow to collect leads, answer FAQs, and automate communication. Deploy the conversational AI agent, Lyro and resolve up to 64% of customer support queries using natural language understanding. Easy to deploy and operate—no coding skills required. GDPR-compliant and secure. Proven scalability for eCommerce, SaaS, and service industries. 7-day free trial available.

Platforms Supported

Windows Not Supported
Mac Not Supported
Linux Not Supported
Cloud Supported
On-Premises Not Supported
iPhone Not Supported
iPad Not Supported
Android Not Supported
Chromebook Not Supported

Platforms Supported

Windows Supported
Mac Supported
Linux Supported
Cloud Supported
On-Premises Not Supported
iPhone Supported
iPad Supported
Android Supported
Chromebook Supported

Audience

Creators, coaches, ecommerce and D2C brands, agencies, and small businesses managing sales and support conversations.

Audience

SMB to enterprise; from ecommerce, tech, to services

Support

Phone Support Not Supported
24/7 Live Support Not Supported
Online Not Supported

Support

Phone Support Not Supported
24/7 Live Support Supported
Online Supported

API

Offers API Not Supported

API

Offers API Supported

Screenshots and Videos

No images available

Screenshots and Videos

Pricing

₹299/month; free plan
Free Version Supported
Free Trial Not Supported

Pricing

$0
Free 7-day trial of all plans. No credit card required.
Free Version Supported
Free Trial Supported

Reviews/Ratings

Overall 0.0 / 5
ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

This software hasn't been reviewed yet. Be the first to provide a review:

Review this Software

Reviews/Ratings

Overall 5.0 / 5
ease 4.8 / 5
features 4.8 / 5
design 4.9 / 5
support 5.0 / 5

Pros & Cons from Real Users

Pros

  • Tidio can be implemented on multi-channels. FB messenger, Instagram and websites. Can generate tickets using its chatbot. The user interface is appealing and incredibly easy to use in my opinion. Create a profile after every conversation.
  • From day one we started recognizing the benefits of this product. It helped my team to increase the sales graph. The deployment process was smooth and after-sales support was great. It can also be customized according to campaign and website designs.
  • The Tidio app for BigCommerce is very easy to install and the design of the chat windows is beautiful. In case you have a question, support is always there to guide you step by step on how to resolve any issue.
  • I love that Tidio has a free plan because it's a great affordable option for small businesses. Also, it is easy to install and has a lot of features that are helpful for my business like easy to use chatbots and integrations.
  • We use Tidio on our website where we advise and help to detect skin cancer at an early stage, thanks to our device NOTA mole tracker. So we are saving lives together with Tidio!

Cons

  • Never faced any major issues while using the Tidio tool.
  • Till now I haven't experienced any downside about Tidio.
  • I have no issues with this app while working on BigCommerce.
  • I don't like that I have to join the conversation to mark it as solved because when I want to close a conversation, I don't want to have to join it in order to remove it from my view. This is just a small flaw but everything else is great.
  • I would say it's a paid subscription, but I understand that you have to pay for a good product.

Training

Documentation Supported
Webinars Not Supported
Live Online Not Supported
In Person Not Supported

Training

Documentation Supported
Webinars Supported
Live Online Supported
In Person Not Supported

Company Information

Fliqr AI
India
fliqr.ai

Company Information

Tidio
Founded: 2013
United States
www.tidio.com

Alternatives

Alternatives

ChatD&B

ChatD&B

Dun & Bradstreet
Ignix

Ignix

Dreaming Solutions LLC
Freshchat

Freshchat

Freshworks

Categories

Conversational AI Supported

Categories

Agentic AI Supported
AI Agents Supported
Chatbot Supported
Conversational AI Supported
Customer Service Supported
Help Desk Supported
Issue Tracking Supported
Live Chat Supported

Conversational AI Features

Code-free Development Supported
Contextual Guidance Supported
For Developers Not Supported
Intent Recognition Supported
Multi-Languages Supported
Omni-Channel Supported
On-Screen Chats Supported
Pre-configured Bot Supported
Reusable Components Supported
Sentiment Analysis Supported
Speech Recognition Not Supported
Speech Synthesis Not Supported
Virtual Assistant Supported

Chatbot Features

Call to Action Supported
Context and Coherence Supported
Human Takeover Supported
Inline Media / Videos Supported
Machine Learning Supported
Natural Language Processing Supported
Payment Integration Not Supported
Prediction Supported
Ready-made Templates Supported
Reporting / Analytics Supported
Sentiment Analysis Supported
Social Media Integration Supported

Customer Satisfaction Features

360 Degree Feedback Not Supported
Analytics Supported
Call Reporting Not Supported
Complaint Monitoring Supported
Feedback Collection Supported
Survey Management Supported

Customer Service Features

Alerts / Escalation Supported
Appointment Management Not Supported
Call Center Management Not Supported
Email Management Supported
Knowledge Base Supported
Live Chat Supported
Performance Metrics Supported
Queue Management Supported
Self Service Portal Supported
Social Media Integration Supported
Surveys & Feedback Supported
Virtual Assistant Supported
Workflow Management Supported

Help Desk Features

Alerts / Escalation Supported
Automated Routing Supported
Community Forums Not Supported
Customizable Branding Supported
Document Storage Not Supported
Email Integration Supported
Incident Management Supported
Interaction Tracking Supported
IT Asset Management Not Supported
Knowledge Base Supported
Known Issue Management Supported
Live Chat Supported
Multi-Channel Communication Supported
Multiple Brands / Products Supported
Network Monitoring Not Supported
Real-time Chat Supported
Self Service Portal Supported
Service Level Agreement (SLA) Management Supported
Ticket Management Supported

Issue Tracking Features

Assignment Management Supported
Dashboard Supported
Escalation Management Supported
Issue Auditing Supported
Issue Scheduling Supported
Knowledge Base Supported
Project Management Not Supported
Recurring Issues Supported
Scheduling Supported
Task Management Supported

Live Chat Features

Canned Responses Supported
Customizable Branding Supported
Geo Targeting Supported
Offline Form Supported
Proactive Chat Supported
Screen Sharing Supported
Third Party Integration Supported
Transfers / Routing Supported
Website Visitor Tracking Supported

Integrations

Facebook Messenger Supported
WhatsApp Supported
BigCommerce Not Supported
Builder.io Not Supported
Google Analytics Not Supported
Google Analytics 360 Not Supported
Google Tag Manager Not Supported
Insightly Not Supported
Instagram Not Supported
Kommo Not Supported
Mailchimp Not Supported
MailerLite Not Supported
Mobinyze Not Supported
Omnisend Not Supported
SITE123 Not Supported
SuiteMaster Not Supported
Vajro Not Supported
VipeCloud Not Supported
WordPress Not Supported
Zendesk Not Supported

Integrations

Facebook Messenger Supported
WhatsApp Supported
BigCommerce Supported
Builder.io Supported
Google Analytics Supported
Google Analytics 360 Supported
Google Tag Manager Supported
Insightly Supported
Instagram Supported
Kommo Supported
Mailchimp Supported
MailerLite Supported
Mobinyze Supported
Omnisend Supported
SITE123 Supported
SuiteMaster Supported
Vajro Supported
VipeCloud Supported
WordPress Supported
Zendesk Supported
Claim Fliqr AI and update features and information
Claim Fliqr AI and update features and information
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Claim Tidio and update features and information