NewWaySERVICE

NewWaySERVICE

OroLogic Inc.
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About

Fleet OMS is a cloud-based operations management application for construction, equipment repair, and field service businesses. It brings work orders, projects, budgets, crew assignments, scheduling, customer and site records, equipment and service-vehicle tracking, preventive maintenance, and reporting into one system. Teams can organize multiple work orders within projects, assign technicians or crews, monitor project costs and progress, and keep asset service histories. Fleet OMS supports field and office workflows for contractors, builders, mechanics, equipment service shops, and other businesses that coordinate jobs across people, vehicles, equipment, and locations. Subscription plans are priced per user, with an additional monthly charge per service vehicle; an optional paid implementation service is available.

About

Easily track service requests received from your customers. NewWaySERVICE allows you to track and manage your service requests, no matter your business sector. Manage and track all types of requests, including requests for repairs, maintenance, support or information. Everything is included and there are no hidden fees. NewWaySERVICE already includes all modules and options needed for your service department such as work orders management, customers and equipment, schedule, signature capture, attach documents, notifications, customer portal, preventive maintenance, Google maps, inventory, purchase orders, knowledge base, reporting, data sync, API and a lot more. No installation nor training required. Just a web browser is all you need to use NewWaySERVICE. You can start using it absolutely free in less than 30 seconds.

Platforms Supported

Windows Not Supported
Mac Not Supported
Linux Not Supported
Cloud Supported
On-Premises Not Supported
iPhone Not Supported
iPad Not Supported
Android Not Supported
Chromebook Not Supported

Platforms Supported

Windows Not Supported
Mac Not Supported
Linux Not Supported
Cloud Supported
On-Premises Not Supported
iPhone Not Supported
iPad Not Supported
Android Not Supported
Chromebook Not Supported

Audience

Small and midsize construction, repair, HVAC, plumbing, electrical, landscaping, and field service companies with 3–50 vehicles or technicians.

Audience

Small and medium-sized enterprises that need an easy software to track their service department or repair shop..

Support

Phone Support Supported
24/7 Live Support Supported
Online Supported

Support

Phone Support Supported
24/7 Live Support Supported
Online Supported

API

Offers API Not Supported

API

Offers API Supported

Screenshots and Videos

No images available

Screenshots and Videos

Pricing

$100/user/month
Plans are $100 per active user/month for 1–4 users, $85 per user/month for 5–9 users, and $75 per user/month for 10 or more users. Annual billing provides 12 months of service for the equivalent of 10 months. Service-vehicle tracking is an additional $25 per vehicle/month. Optional implementation is a $500 one-time fee.
Free Version Supported
Free Trial Supported

Pricing

$27/month/user or less
You only have to pay for technicians who need to have work orders assigned to them.

You do not have to pay for dispatchers or administrative staff who access the application.

Access to the customer portal is also free for your customers.
Free Version Not Supported
Free Trial Supported

Reviews/Ratings

Overall 0.0 / 5
ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

This software hasn't been reviewed yet. Be the first to provide a review:

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Reviews/Ratings

Overall 4.9 / 5
ease 4.8 / 5
features 4.8 / 5
design 4.6 / 5
support 4.9 / 5

Pros & Cons from Real Users

Pros

  • Reporting features and dashboard are great follow-up tools. Easy to use for employees, they are up ans running in no time Implementation is strait forward.
  • Adopting this system has helped us bring order to the multiple service requests we receive every day. We can finally have reports with amounts and hours that balance and even statistics.
  • Our clients can submit their request from our website and it goes straight to our ticket list in the software. That's great.
  • The software is quite well-structured and intuitive. It's not too complicated to understand. We did not need anyone to teach us.
  • Very good software. We started using version 3 long time ago :-) and followed the evolution of the software. Now using the online version. More fields that we can adapt to our needs, we use many so we like this possibility a lot. Support is fast, price is fair for a software with so many features.

Cons

  • It took some time to set up since we have a lot of data, but it would have been the same for other software.
  • An offline app can be useful in areas without LTE connectivity.
  • Not much to say against this software. Everything is fine.
  • Finally, maybe one or two things in the program are a little more abstract but nothing more. No other drawbacks encountered.
  • The look is a bit dull compared to the Windows version but almost all software looks like this now. At first I kinda missed the help button that took us straight to the help file but over time, I don't need any help now. :-)

Training

Documentation Supported
Webinars Supported
Live Online Supported
In Person Supported

Training

Documentation Supported
Webinars Not Supported
Live Online Not Supported
In Person Not Supported

Company Information

Fleet OMS
Founded: 2025
United States
fleetoms.com

Company Information

OroLogic Inc.
Founded: 1996
Canada
www.NewWaySERVICE.com

Alternatives

Alternatives

PENTA Service Management

PENTA Service Management

Penta Technologies
FieldEZ

FieldEZ

FieldEZ Technologies

Categories

Work Order Supported

Categories

Field Service Management Features

Billing & Invoicing Supported
Contact Database Supported
Contract Management Supported
Customer Database Supported
Dispatch Management Supported
Electronic Signature Supported
Inventory Management Supported
Mobile Access Supported
Payment Collection in the Field Supported
Quotes / Estimates Not Supported
Routing Supported
Scheduling Supported
Service History Tracking Supported
Time Clock Supported
Work Order Management Supported

Work Order Features

Contract Management Not Supported
Customer Database Supported
Dispatch Management Supported
Inventory Control Supported
Job Management Supported
Preventive Maintenance Supported
Quotes / Estimates Not Supported
Recurring Appointments Supported
Routing Not Supported
Scheduling Supported
Task Management Supported

Customer Service Features

Alerts / Escalation Supported
Appointment Management Supported
Call Center Management Supported
Email Management Supported
Knowledge Base Supported
Live Chat Not Supported
Performance Metrics Supported
Queue Management Not Supported
Self Service Portal Supported
Social Media Integration Not Supported
Surveys & Feedback Not Supported
Virtual Assistant Not Supported
Workflow Management Not Supported

Service Desk Features

Change Management Not Supported
CMDB Not Supported
Incident Management Supported
IT Asset Management Not Supported
Knowledge Base Supported
Mobile Access Supported
Procurement Management Not Supported
Remote Control Not Supported
Self Service Portal Supported
SLA Management Not Supported

Service Dispatch Features

Billing & Invoicing Supported
Call Center Management Supported
Contract Management Supported
Customer Database Supported
Inventory Control Supported
Job Management Supported
Job Tracking Supported
Mobile Access Supported
Routing Not Supported
Scheduling Supported
Self Service Portal Supported
Service History Tracking Supported
Technician Management Supported
Work Order Management Supported

Integrations

QuickBooks Online Not Supported

Integrations

QuickBooks Online Supported
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