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About

Flai is an AI communications platform built for car dealerships, designed to answer customers any time, across any channel, the way the best dealership employee would. Your best people know exactly how to turn an opportunity into an appointment; the problem is, they cannot be everywhere. Flai takes care of calls, SMS, and email before the team takes care of customers, helping dealerships never miss a single call, re-engage existing customers, turn recalls into booked appointments, follow up with leads instantly, capture after-hours prospects, and re-engage cold leads. For service, every call gets answered, appointments get scheduled, customers can be identified when they call, open recalls can be surfaced, and routine maintenance outreach can happen automatically. For sales, Flai follows up with leads just like the best rep would, checks inventory to answer questions accurately, alerts the team when human attention is needed, and can create leads in the CRM.

About

Volie is a communication platform built specifically for automotive BDCs. It helps dealerships manage inbound and outbound calls, texts, and campaigns more efficiently. With real-time data syncing, customizable scripting, performance metrics, and AI-powered tools like Pulse, Volie ensures that every customer interaction is tracked, measured, and optimized, allowing BDC teams to drive more appointments and deliver a better customer experience. Unlike generic call center software, Volie is purpose-built for the automotive industry, especially service BDCs. Every feature is designed to address dealership-specific workflows, data, and performance growth.

Platforms Supported

Windows Not Supported
Mac Not Supported
Linux Not Supported
Cloud Supported
On-Premises Not Supported
iPhone Not Supported
iPad Not Supported
Android Not Supported
Chromebook Not Supported

Platforms Supported

Windows Not Supported
Mac Not Supported
Linux Not Supported
Cloud Supported
On-Premises Not Supported
iPhone Not Supported
iPad Not Supported
Android Not Supported
Chromebook Not Supported

Audience

Automotive dealership and service managers who need AI to answer calls, follow up with leads, book appointments, and protect every customer opportunity

Audience

Automotive dealerships with a service and/or sales BDC.

Support

Phone Support Not Supported
24/7 Live Support Supported
Online Supported

Support

Phone Support Supported
24/7 Live Support Supported
Online Supported

API

Offers API Not Supported

API

Offers API Supported

Screenshots and Videos

Screenshots and Videos

Pricing

No information available.
Free Version Not Supported
Free Trial Not Supported

Pricing

Volie’s pricing is tailored based on your setup—whether you're a single-store operation, have a centralized BDC, or run separate sales and service BDCs. We offer flexible plans tailored to your needs, with volume discounts available for multiple stores.
Free Version Not Supported
Free Trial Not Supported

Reviews/Ratings

Overall 0.0 / 5
ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

This software hasn't been reviewed yet. Be the first to provide a review:

Review this Software

Reviews/Ratings

Overall 5.0 / 5
ease 4.8 / 5
features 4.8 / 5
design 4.7 / 5
support 4.7 / 5

Pros & Cons from Real Users

Pros

  • Fantastic tracking. You never have to guess what your people are doing or how productive they are being.
  • Support is excellent... Success coach is always in communication with us on a weekly/ biweekly basis to address our concerns and provide us with our progress and there is a weekly management training you can take as well.
  • I enjoy Volie for their amazing reports, the hand free calling, and how it really holds all of your employees accountable.
  • Volie has been a game changer for our team. It’s super easy to use, keeps everyone on the same page, and makes tracking results way less of a headache. We’ve saved a ton of time and it’s helped us stay way more organized. Plus, it makes reaching out to customers smoother and more effective. Honestly, it’s made our day-to-day so much easier.
  • The customer support is second to none. The ease of use and the ability to immediately double productivity by streamlining a call center has been unheard of in the automotive industry until now. Volie is constantly improving and innovating.

Cons

  • Not much. Weirdly, this review makes me put 50 characters in, so I will elaborate on how there were not very many cons to the product. And if there were some, we got over them pretty quickly.
  • I don't know of any cons that I can think of at the moment
  • The text messages and email function could be easier to use. Theres no notifications, you can scroll or search. Text messages get missed.
  • Volie’s been really helpful overall, but there are a couple things that could be better. Sometimes it takes a little while to get used to the setup, and there are features we wish were a bit more customizable. Every now and then we do have issues come up but their team is always on it to make sure the aim to get it fixed ASAP. Nothing major, but a few tweaks would definitely make it even smoother!
  • No one is perfect and i have tried to find a negative, but there are none

Training

Documentation Supported
Webinars Not Supported
Live Online Supported
In Person Not Supported

Training

Documentation Supported
Webinars Supported
Live Online Supported
In Person Supported

Company Information

Flai
United States
www.useflai.com

Company Information

Volie
Founded: 2017
United States
www.volie.com

Alternatives

Alternatives

incadea.dms

incadea.dms

incadea
PBS DMS

PBS DMS

PBS Systems

Categories

Categories

Auto Dealer Supported
Automotive CRM Supported
Call Center Supported
Customer Service Supported

Automotive CRM Features

Call Logging Supported
Contact Management Supported
Customer Support Supported
Inventory Management Not Supported
Lease Management Not Supported
List Management Not Supported
Marketing Automation Not Supported
Product Catalog Not Supported
Quotes / Proposals Not Supported
Service Department Management Not Supported
Showroom Management Not Supported
Territory Management Not Supported

Call Center Features

Blended Call Center Supported
Call Logging Supported
Call Recording Supported
Call Scripting Supported
Campaign Management Supported
Database Not Supported
Escalation Management Supported
Inbound Call Center Supported
IVR / Voice Recognition Not Supported
Manual Dialer Not Supported
Outbound Call Center Supported
Predictive Dialer Not Supported
Progressive Dialer Supported
Queue Management Supported
Real-time Chat Not Supported
Reporting/Analytics Supported

Customer Service Features

Alerts / Escalation Supported
Appointment Management Supported
Call Center Management Supported
Email Management Supported
Knowledge Base Not Supported
Live Chat Not Supported
Performance Metrics Supported
Queue Management Supported
Self Service Portal Not Supported
Social Media Integration Not Supported
Surveys & Feedback Not Supported
Virtual Assistant Not Supported
Workflow Management Not Supported

Integrations

VinSolutions Connect CRM Supported
Xtime Supported
AWS Cloud Development Kit (CDK) Supported
AlertMiner Not Supported
CDK Global Not Supported
Dealer-FX Supported
DriveCentric Not Supported
ERA-IGNITE Supported
ProMax Unlimited Not Supported
Tekion Supported
myKaarma Supported
vAuto Supported

Integrations

VinSolutions Connect CRM Supported
Xtime Supported
AWS Cloud Development Kit (CDK) Not Supported
AlertMiner Supported
CDK Global Supported
Dealer-FX Not Supported
DriveCentric Supported
ERA-IGNITE Not Supported
ProMax Unlimited Supported
Tekion Not Supported
myKaarma Not Supported
vAuto Not Supported
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