Pega RecallPega
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Related Products
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About
Flai is an AI communications platform built for car dealerships, designed to answer customers any time, across any channel, the way the best dealership employee would. Your best people know exactly how to turn an opportunity into an appointment; the problem is, they cannot be everywhere. Flai takes care of calls, SMS, and email before the team takes care of customers, helping dealerships never miss a single call, re-engage existing customers, turn recalls into booked appointments, follow up with leads instantly, capture after-hours prospects, and re-engage cold leads. For service, every call gets answered, appointments get scheduled, customers can be identified when they call, open recalls can be surfaced, and routine maintenance outreach can happen automatically. For sales, Flai follows up with leads just like the best rep would, checks inventory to answer questions accurately, alerts the team when human attention is needed, and can create leads in the CRM.
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About
When a product is recalled, it has a direct impact on customer satisfaction. That’s what makes it so vital for manufacturers to manage the recall process as effectively as possible. Organizations need clear and timely communication with all stakeholders, including regulatory agencies, dealers or retailers, customers, and internal business functions. The challenge is to manage recalls quickly and efficiently while also maintaining the highest degree of customer satisfaction. But if your existing product recall approaches are not sufficient, the result will be process disconnects and an incomplete view across the business, as well as with suppliers and external parties. Pega Recall establishes a single place for tracking and managing the lifecycle of your recall program and compliance program, all while staying focused on providing the best customer experience possible. By linking into your internal systems and data, Pega manages service level agreements (SLAs).
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Platforms Supported
Windows
Mac
Linux
Cloud
On-Premises
iPhone
iPad
Android
Chromebook
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Platforms Supported
Windows
Mac
Linux
Cloud
On-Premises
iPhone
iPad
Android
Chromebook
|
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Audience
Automotive dealership BDC and service managers who need AI to answer calls, follow up with leads, book appointments, and protect every customer opportunity
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Audience
Organizations and manufacturers in need of a solution to manage the recall process as effectively as possible
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Support
Phone Support
24/7 Live Support
Online
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Support
Phone Support
24/7 Live Support
Online
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API
Offers API
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API
Offers API
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Screenshots and Videos |
Screenshots and Videos |
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Pricing
No information available.
Free Version
Free Trial
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Pricing
No information available.
Free Version
Free Trial
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Reviews/
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Reviews/
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Training
Documentation
Webinars
Live Online
In Person
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Training
Documentation
Webinars
Live Online
In Person
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Company InformationFlai
United States
www.useflai.com
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Company InformationPega
United States
www.pega.com/industries/manufacturing/recall
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Alternatives |
Alternatives |
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Categories |
Categories |
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Integrations
AWS Cloud Development Kit (CDK)
Dealer-FX
ERA-IGNITE
Tekion
VinSolutions Connect CRM
Xtime
myKaarma
vAuto
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Integrations
AWS Cloud Development Kit (CDK)
Dealer-FX
ERA-IGNITE
Tekion
VinSolutions Connect CRM
Xtime
myKaarma
vAuto
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