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About

Flai is an AI communications platform built for car dealerships, designed to answer customers any time, across any channel, the way the best dealership employee would. Your best people know exactly how to turn an opportunity into an appointment; the problem is, they cannot be everywhere. Flai takes care of calls, SMS, and email before the team takes care of customers, helping dealerships never miss a single call, re-engage existing customers, turn recalls into booked appointments, follow up with leads instantly, capture after-hours prospects, and re-engage cold leads. For service, every call gets answered, appointments get scheduled, customers can be identified when they call, open recalls can be surfaced, and routine maintenance outreach can happen automatically. For sales, Flai follows up with leads just like the best rep would, checks inventory to answer questions accurately, alerts the team when human attention is needed, and can create leads in the CRM.

About

Numa is the AI Customer Operations System built for dealerships that are tired of losing revenue and customers to broken processes. Numa fixes customer experience & operations at the infrastructure level that can follow-up with your customers automatically and give visibility into customer satisfaction to your advisors, reps, and managers. Operator answers and routes every inbound call so nothing goes dark. Status Updates proactively reaches out to customers so advisors stop drowning in callbacks. Voice AI books appointments automatically so customers never wait. LiveCSI flags heat cases in real time so managers can intervene before a CSI score takes the hit. Opportunities can proactively reach out on declined services, open recalls, and equity moments. And it all runs through one unified system: one inbox, one shared context. The result: recovered revenue, freed-up advisors, and a customer experience that increases CSI and builds loyalty.

Platforms Supported

Windows
Mac
Linux
Cloud
On-Premises
iPhone
iPad
Android
Chromebook

Platforms Supported

Windows
Mac
Linux
Cloud
On-Premises
iPhone
iPad
Android
Chromebook

Audience

Automotive dealership BDC and service managers who need AI to answer calls, follow up with leads, book appointments, and protect every customer opportunity

Audience

Dealerships interested in a Voice AI to improve their end-to-end customer experience, increase revenue, and handle missed calls.

Support

Phone Support
24/7 Live Support
Online

Support

Phone Support
24/7 Live Support
Online

API

Offers API

API

Offers API

Screenshots and Videos

Screenshots and Videos

Pricing

No information available.
Free Version
Free Trial

Pricing

No information available.
Free Version
Free Trial

Reviews/Ratings

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features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

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Reviews/Ratings

Training

Documentation
Webinars
Live Online
In Person

Training

Documentation
Webinars
Live Online
In Person

Company Information

Flai
United States
www.useflai.com

Company Information

Numa
Founded: 2019
United States
www.numa.com

Alternatives

Alternatives

Categories

Categories

Integrations

ERA-IGNITE
Tekion
VinSolutions Connect CRM
Xtime
AWS Cloud Development Kit (CDK)
CDK Global
Dealer-FX
DealerBuilt
Dealertrack DMS
PBS DMS
myKaarma
vAuto

Integrations

ERA-IGNITE
Tekion
VinSolutions Connect CRM
Xtime
AWS Cloud Development Kit (CDK)
CDK Global
Dealer-FX
DealerBuilt
Dealertrack DMS
PBS DMS
myKaarma
vAuto
Claim Flai and update features and information
Claim Flai and update features and information