Fiwit vs. Tonzio Comparison


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		Related Products Freshservice If you're looking for an IT service desk solution that's actually simple, turn to Freshservice. A plug-and-play ITIL service desk by Freshworks, Freshservice helps businesses modernize IT and other business functions--without the cost and complexity. Freshservice offers everything teams need for proactive IT service management, including ticketing and asset management, configuration management and enhanced impact analysis, robust incident management functionalities, and more. 2,173 Ratings Visit Website Serviceaide Serviceaide is a complete service management solution that can be implemented in weeks, not months, and intuitive to use. With low administration costs and quick implementation, you will see a real return on your investment. A flexible platform that works either on premise or in the cloud. Serviceaide is based on ITIL best practices and has been designed to be a comprehensive solution with all the components your team needs. 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It triages tickets, surfaces patch and CVE risks, drafts worklogs, suggests knowledge base articles, and increasingly handles fully autonomous workflows for routine work. SuperOps supports Windows, macOS, Linux, iOS, iPadOS and Android, integrates with the IT and MSP ecosystem (Slack, Teams, Azure AD, Okta, QuickBooks, Xero, Bitdefender, SentinelOne and more), and bundles Splashtop and ISL Online remote access free. Transparent pricing, fast deployment, founder-led product investment. 295 Ratings Visit Website ScreenMeet The leading enterprise cloud-native remote support platform, embedded in ServiceNow, Salesforce, Tanium, and more. Empower your IT Help Desk and Contact Center teams to resolve 32% more issues in the first call. With a sleek UX and multi-channel support, agents launch in a single click with no downloads necessary. Since ScreenMeet is browser-based and embedded in your current CRM and ITSM, your IT Help Desk and Contact Center teams connect in seconds, thanks to our low latency, global cloud infrastructure. Authentication within platforms like Salesforce and ServiceNow ensures credentials adhere to your strict internal password policies, and it’s configurable to let you store data in your cloud in designated geographies. Enterprise-grade security -Built on Amazon Web Services (AWS), the leading cloud solution -Data transmission: TLS and DTLS 1.2+ with AES-256-bit encryption -Authentication with Salesforce & ServiceNow for added security -Store data in your preferred cloud 35 Ratings Visit Website Zendesk Zendesk is an AI-powered service solution that’s easy to set up, use, and scale. It works out-of-the-box and adapts quickly, enabling businesses to move faster. 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About Stop managing your internal IT with complex solutions that don't work. Fiwit is the ultimate IT software you’ve ever dreamed of. Too many laptops / phones and screen to manage? Tidy that up with our IT asset management solution. Make your colleagues happy. Give them the IT service that they need. With our integrated helpdesk software, don’t let internal IT issue hang anymore. And, be organized.	About Tonzio is a Windows-first IT operations platform combining endpoint visibility, network monitoring, Helpdesk, centralized Outlook email signatures, website blocking, reporting, and automation. It inventories Windows devices, applications, hardware, updates, monitors, and active-user context while collecting scheduled and on-demand diagnostics. Endpoint measurements track gateway and internet latency, packet loss, jitter, speed, uptime, and traffic patterns; network sentinels extend coverage to important sites and infrastructure. Helpdesk supports email-driven tickets, queues, SLAs, requester workflows, attachments, and linked-device context. Teams can apply website rules and manage Outlook signatures, then connect events, notifications, assets, dashboards, scheduled reports, exports, webhooks, and the scoped Client API. Security and configuration visibility includes antivirus, firewall, BitLocker, UAC, screen lock, MFA, login protection, session revocation, and audit history.
Platforms Supported Windows Not Supported Mac Not Supported Linux Not Supported Cloud Supported On-Premises Not Supported iPhone Not Supported iPad Not Supported Android Not Supported Chromebook Not Supported	Platforms Supported Windows Supported Mac Not Supported Linux Not Supported Cloud Supported On-Premises Not Supported iPhone Not Supported iPad Not Supported Android Not Supported Chromebook Not Supported
Audience Companies that want to manage their IT assets	Audience Internal IT teams, managed service providers, service desks, and Windows-heavy organizations that need endpoint, network, support, and workplace-policy visibility.
Support Phone Support Not Supported 24/7 Live Support Not Supported Online Supported	Support Phone Support Not Supported 24/7 Live Support Not Supported Online Supported
API Offers API Not Supported	API Offers API Supported
Screenshots and Videos View more images or videos	Screenshots and Videos View more images or videos
Pricing 0$/user/month Free - For SMBs Premium - For medium businesses Enterprise - For custom needs Free Version Supported Free Trial Not Supported	Pricing $29 Free Version Not Supported Free Trial Supported
Reviews/Ratings Overall 4.0 / 5 ease 5.0 / 5 features 3.0 / 5 design 3.0 / 5 support 5.0 / 5 Read all reviews	Reviews/Ratings Overall 5.0 / 5 ease 5.0 / 5 features 5.0 / 5 design 4.0 / 5 support 5.0 / 5 Read all reviews
Pros & Cons from Real Users Pros - Easy to use - Works on mobile - Not very expensive Cons - No so many features - Design is good, but not fancy	Pros & Cons from Real Users Pros Device telemetry is easily available, with historic stats as well. Helps to support issues with devices, see where the risks are. Also helps to keep track of warranties, contracts, and automated asset inventory. Haven't tried website blocking yet. Cons Adding barcode scanning for asset management would be nice
Training Documentation Supported Webinars Not Supported Live Online Not Supported In Person Not Supported	Training Documentation Supported Webinars Not Supported Live Online Not Supported In Person Not Supported
Company Information Fiwit Belgium fiwit.io	Company Information Tonzio Founded: 2025 Newark, Delaware, United States www.tonzio.com
Alternatives Atera	Alternatives Ivanti
N-able N‑central N-able	ManageEngine Endpoint Central ManageEngine
Ivanti	Heimdal Endpoint Detection and Response (EDR) Heimdal®
PagerDuty	N-able N‑central N-able
Level View All	Securden Endpoint Privilege Manager Securden View All
Categories Document Management Supported Help Desk Supported IT Asset Management Supported IT Management Supported IT Service Supported Server Management Supported	Categories Application Control Supported Email Signature Supported Help Desk Supported IT Asset Management Supported Network Monitoring Supported Web Content Filtering Supported
Help Desk Features Alerts / Escalation Not Supported Automated Routing Not Supported Community Forums Not Supported Customizable Branding Not Supported Document Storage Not Supported Email Integration Not Supported Incident Management Not Supported Interaction Tracking Not Supported IT Asset Management Supported Knowledge Base Not Supported Known Issue Management Not Supported Live Chat Not Supported Multi-Channel Communication Not Supported Multiple Brands / Products Not Supported Network Monitoring Supported Real-time Chat Supported Self Service Portal Not Supported Service Level Agreement (SLA) Management Not Supported Ticket Management Supported IT Asset Management Features Asset Tracking Supported Audit Management Supported Compliance Management Not Supported Configuration Management Supported Contract/License Management Not Supported Cost Tracking Not Supported Depreciation Management Not Supported Inventory Management Supported IT Service Management Supported Maintenance Management Supported Procurement Management Not Supported Requisition Management Not Supported Supplier Management Not Supported Show More Features IT Management Features Capacity Monitoring Not Supported Compliance Management Not Supported Event Logs Not Supported Hardware Inventory Supported IT Budgeting Not Supported License Management Not Supported Patch Management Not Supported Remote Access Supported Scheduling Not Supported Software Inventory Supported User Activity Monitoring Supported IT Service Features Contract Management Not Supported Incident Management Supported IT Asset Management Supported Knowledge Management Supported Release Management Not Supported Self Service Portal Not Supported Service Catalog Supported Service Reporting Not Supported Ticket Management Supported Server Management Features CPU Monitoring Not Supported Credential Management Not Supported Database Servers Supported Email Monitoring Not Supported Event Logs Not Supported History Tracking Not Supported Patch Management Not Supported Scheduling Not Supported User Activity Monitoring Not Supported Virtual Machine Monitoring Not Supported	Help Desk Features Alerts / Escalation Supported Automated Routing Supported Community Forums Not Supported Customizable Branding Not Supported Document Storage Supported Email Integration Supported Incident Management Supported Interaction Tracking Supported IT Asset Management Supported Knowledge Base Supported Known Issue Management Not Supported Live Chat Not Supported Multi-Channel Communication Supported Multiple Brands / Products Not Supported Network Monitoring Supported Real-time Chat Not Supported Self Service Portal Supported Service Level Agreement (SLA) Management Supported Ticket Management Supported IT Asset Management Features Asset Tracking Supported Audit Management Supported Compliance Management Not Supported Configuration Management Supported Contract/License Management Supported Cost Tracking Not Supported Depreciation Management Not Supported Inventory Management Supported IT Service Management Supported Maintenance Management Not Supported Procurement Management Not Supported Requisition Management Not Supported Supplier Management Supported Show More Features Email Signature Features Auto Update Supported Campaign Specific Signature Not Supported Content Creation Supported Image Management Supported Legal Disclaimer Not Supported Signature Management Supported Social Media Not Supported Templates Supported Network Monitoring Features Bandwidth Monitoring Supported Baseline Manager Not Supported Diagnostic Tools Supported Internet Usage Monitoring Supported IP Address Monitoring Not Supported Real Time Analytics Supported Resource Management Not Supported Server Monitoring Not Supported SLA Monitoring Not Supported Uptime Monitoring Supported Web Traffic Reporting Not Supported Web Content Filtering Features Antivirus Not Supported Automated Blacklist Not Supported Browser-based Management Portal Supported Category / Keyword Filters Not Supported LDAP Integration Not Supported Multi-Language Filtering Not Supported Reporting / Analytics Not Supported Roles / Permissions Supported SSL Inspection Not Supported Time-based Controls Not Supported VPN Blocking Not Supported White Label Not Supported Whitelisting Not Supported
Integrations No info available.	Integrations No info available.
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