Fiwit vs. ManageEngine ServiceDesk Plus Comparison


Fiwit	ManageEngine ServiceDesk Plus ManageEngine	+	+
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		Related Products Freshservice If you're looking for an IT service desk solution that's actually simple, turn to Freshservice. A plug-and-play ITIL service desk by Freshworks, Freshservice helps businesses modernize IT and other business functions--without the cost and complexity. Freshservice offers everything teams need for proactive IT service management, including ticketing and asset management, configuration management and enhanced impact analysis, robust incident management functionalities, and more. 2,139 Ratings Visit Website Serviceaide Serviceaide is a complete service management solution that can be implemented in weeks, not months, and intuitive to use. With low administration costs and quick implementation, you will see a real return on your investment. A flexible platform that works either on premise or in the cloud. Serviceaide is based on ITIL best practices and has been designed to be a comprehensive solution with all the components your team needs. You can choose the environment that best suits your technology, compliance, and infrastructure needs. Affordable and comprehensive, Serviceaide provides IT staff with the functions required to manage everything from ticketing to incident, change and asset management and more. Serviceaide includes a virtual agent, self-service portals and AI-based features to support analyst and end user productivity. Automate processes across technical workflows, services and business processes for business agility. 244 Ratings Visit Website NinjaOne NinjaOne unifies IT to simplify work for 35,000+ customers in 140+ countries. The NinjaOne Unified IT Operations Platform delivers endpoint management, autonomous patching, backup, and remote access in a single console to improve efficiency, increase resilience, and reduce spend. By automating IT and managing all endpoints, organizations give employees a great technology experience to work faster, smarter, and easier while IT teams modernize and improve efficiency. NinjaOne is a Leader in the Gartner Magic Quadrant for Endpoint Management Tools. The company is obsessed with customer success and has retained a 98% customer satisfaction score for more than 5 years. 6,035 Ratings Visit Website SuperOps SuperOps is the AI-native unified platform for modern MSPs and internal IT teams. It replaces the typical four-to-six-tool IT operations stack - PSA, RMM, helpdesk, MDM, asset tracking, network monitoring, patch management and IT documentation - with a single, built-as-one platform on a shared data layer. That architectural choice is what makes the rest of the platform work, particularly its agentic AI. Monica AI, SuperOps' intelligence layer, was designed alongside the platform from day one. It triages tickets, surfaces patch and CVE risks, drafts worklogs, suggests knowledge base articles, and increasingly handles fully autonomous workflows for routine work. SuperOps supports Windows, macOS, Linux, iOS, iPadOS and Android, integrates with the IT and MSP ecosystem (Slack, Teams, Azure AD, Okta, QuickBooks, Xero, Bitdefender, SentinelOne and more), and bundles Splashtop and ISL Online remote access free. Transparent pricing, fast deployment, founder-led product investment. 223 Ratings Visit Website ScreenMeet The leading enterprise cloud-native remote support platform, embedded in ServiceNow, Salesforce, Tanium, and more. Empower your IT Help Desk and Contact Center teams to resolve 32% more issues in the first call. With a sleek UX and multi-channel support, agents launch in a single click with no downloads necessary. Since ScreenMeet is browser-based and embedded in your current CRM and ITSM, your IT Help Desk and Contact Center teams connect in seconds, thanks to our low latency, global cloud infrastructure. Authentication within platforms like Salesforce and ServiceNow ensures credentials adhere to your strict internal password policies, and it’s configurable to let you store data in your cloud in designated geographies. Enterprise-grade security -Built on Amazon Web Services (AWS), the leading cloud solution -Data transmission: TLS and DTLS 1.2+ with AES-256-bit encryption -Authentication with Salesforce & ServiceNow for added security -Store data in your preferred cloud 34 Ratings Visit Website Zendesk Zendesk is an AI-powered service solution that’s easy to set up, use, and scale. It works out-of-the-box and adapts quickly, enabling businesses to move faster. Built on billions of CX interactions, Zendesk AI supports the whole service journey—from self-service to agents to admins—helping teams resolve issues faster and operate efficiently at scale. Zendesk empowers agents with tools, insights, and context to deliver personalized service on any channel—social messaging, phone, or email. It unifies personalized conversations, omnichannel case management, AI workflows, automation, and a Marketplace of 1200+ apps. Easy to implement, it frees teams from relying on IT or costly partners. Serving over 130K global brands in 30+ languages, Zendesk simplifies business complexity to create meaningful customer connections. Headquartered in San Francisco, it operates worldwide. 7,958 Ratings Visit Website Auvik Auvik's cloud-based network monitroing and management software gives you instant insight into the networks you manage, and automates complex and time-consuming network tasks. You get complete network visibility and control. Real-time network mapping & inventory means you'll always know exactly whats where, even as your users move. Automated config backup & restore on network devices means you'll mitigate network risk with no manual effort. And deep network traffic insights is a game changer. Whether you are a corporate IT professional or a Managed Service Provider, Auvik has a simple, out of the box solution for you and your team that only take minutes to deploy. 675 Ratings Visit Website ServoDesk Award winning, easy to use Help Desk software for service departments challenged to do more with less. ServoDesk delivers flexible solutions for all support teams regardless of size incorporating AI. - Manage multiple data channels from one easy to use interface. - Roles based access to tickets. - Email integration with automated ticket creation and acknowledgements. - Feature rich reporting tool and dynamic dashboards. - Customer Portal theme-able by Department / Customer organization. - Powerful but simple to create business rules and workflows to drive automation. Not to mention our market leading support, don't waste time reviewing thousands of documents online give us a call. 25 Ratings Visit Website JDisc Discovery JDisc Discovery is a comprehensive network inventory and IT asset management solution designed to help organizations gain clear, up-to-date visibility into their IT environment. It automatically scans and maps devices across the network, including servers, workstations, virtual machines, and network hardware, to create a detailed inventory of all connected assets. This includes critical information such as hardware configurations, software installations, patch levels, and relationshipots between devices. One of the standout features of JDisc Discovery is its agentless discovery process, meaning it does not require the installation of any software on individual devices, reducing deployment time and minimizing network impact. It supports a wide range of protocols (e.g., SNMP, SSH, WMI) to gather data, making it compatible with diverse IT environments, whether they are Windows, Linux, or Unix-based. 30 Ratings Visit Website Odoo Odoo is a fully integrated, customizable, open-source software packed with hundreds of expertly designed business applications. Odoo’s intuitive database is able to meet a majority of business needs, such as: CRM, Sales, Project, Manufacturing, Inventory, and Accounting, just to name a few. Odoo is an all-in-one software solution designed to meet the needs of companies, regardless of their size (or budget). The unbeatable, seamless nature of Odoo helps businesses become more efficient by reducing redundant manual processes, which helps companies save countless hours of labor. Every module is interconnected to provide a fully-integrated experience from app to app, and users can automate many processes that would’ve otherwise required manual inputs into multiple applications. Odoo keeps all business functions in one place, allowing teams to collaborate with other departments from one unified platform in the most efficient way possible. 1,714 Ratings Visit Website
About Stop managing your internal IT with complex solutions that don't work. Fiwit is the ultimate IT software you’ve ever dreamed of. Too many laptops / phones and screen to manage? Tidy that up with our IT asset management solution. Make your colleagues happy. Give them the IT service that they need. With our integrated helpdesk software, don’t let internal IT issue hang anymore. And, be organized.	About Best in class online service desk software. Offer your customers world-class services with ServiceDesk Plus Cloud, the easy-to-use SaaS service desk software from ManageEngine, the IT management division of Zoho. Track and manage IT tickets efficiently, resolve issues faster, and ensure end-user satisfaction with the cloud-based IT ticketing system used by over 100,000 IT service desks worldwide. Manage the complete life cycle of IT incidents, problems, changes, and projects with out of the box ITIL workflows. Create support SLAs, define escalation levels, and ensure compliance. Automate ticket dispatch, categorization, classification, and assignment based on predefined business rules, and set up notifications and alerts for timely ticket resolution. Reduce walk ins and unnecessary tickets by giving your users more control. Enable end users to access IT services through your service catalog in the self-service portal. Help users create and track tickets and search for solutions.
Platforms Supported Windows Not Supported Mac Not Supported Linux Not Supported Cloud Supported On-Premises Not Supported iPhone Not Supported iPad Not Supported Android Not Supported Chromebook Not Supported	Platforms Supported Windows Supported Mac Not Supported Linux Not Supported Cloud Supported On-Premises Not Supported iPhone Supported iPad Supported Android Supported Chromebook Not Supported
Audience Companies that want to manage their IT assets	Audience IT service desks
Support Phone Support Not Supported 24/7 Live Support Not Supported Online Supported	Support Phone Support Supported 24/7 Live Support Supported Online Supported
API Offers API Not Supported	API Offers API Not Supported
Screenshots and Videos View more images or videos	Screenshots and Videos View more images or videos
Pricing 0$/user/month Free - For SMBs Premium - For medium businesses Enterprise - For custom needs Free Version Supported Free Trial Not Supported	Pricing $120.00/year/user Free Version Supported Free Trial Supported
Reviews/Ratings Overall 4.0 / 5 ease 5.0 / 5 features 3.0 / 5 design 3.0 / 5 support 5.0 / 5 Read all reviews	Reviews/Ratings Overall 5.0 / 5 ease 5.0 / 5 features 5.0 / 5 design 5.0 / 5 support 4.7 / 5 Read all reviews
Pros & Cons from Real Users Pros - Easy to use - Works on mobile - Not very expensive Cons - No so many features - Design is good, but not fancy	Pros & Cons from Real Users Pros ManageEngine ServiceDesk Plus is a full-featured IT service management (ITSM) solution that supports incident, problem, change, and asset management from a single platform. The intuitive ticketing system helps track and resolve issues efficiently, with automation for workflows, SLAs, and approvals that significantly reduce manual effort. Integration with Active Directory simplifies user onboarding and access control, while automation rules, templates, and canned responses speed up service delivery. Built-in reporting and dashboards provide visibility into helpdesk performance, SLA compliance, and ticket trends. Asset management features (hardware/software inventory, license tracking) help with compliance and cost control. It also supports a self-service portal where users can raise tickets and view knowledge base articles, reducing helpdesk load. ManageEngine ServiceDesk Plus is a solid and practical ITSM tool for daily IT operations, especially for small to mid-size IT and NOC teams. It handles incident, request, change, and asset management well, and SLA tracking and escalations are useful for real production environments. Integration with other ManageEngine tools is a big plus if you are already using their ecosystem. The tool is reliable, but the UI feels a bit old, reporting and customization can be time-consuming, and performance can slow down with large data. Support quality can be hit or miss. Overall, it’s a good, cost-effective option for teams that want full ITIL features without paying enterprise-level pricing ManageEngine ServiceDesk Plus is a solid and practical ITSM tool for daily IT operations, especially for small to mid-size IT and NOC teams. It handles incident, request, change, and asset management well, and SLA tracking and escalations are useful for real production environments. Integration with other ManageEngine tools is a big plus if you are already using their ecosystem. The tool is reliable, but the UI feels a bit old, reporting and customization can be time-consuming, and performance can slow down with large data. Support quality can be hit or miss. Overall, it’s a good, cost-effective option for teams that want full ITIL features without paying enterprise-level pricing. Cons Initial setup — including configuring workflows, forms, SLAs, and integrations — can take time depending on your process maturity. Some advanced ITSM features are easier to work with if you’re familiar with ITIL concepts, so there’s a learning curve for teams new to structured service management. Custom report creation beyond the built-in templates can feel limited and may require workarounds. The UI is functional but can feel dense with many options for new users. Mobile app features are solid but occasionally have gaps compared to the full web experience. While ManageEngine ServiceDesk Plus is a capable ITSM tool, the user interface feels dated and not as intuitive as some modern competitors. Initial setup, customization, and workflow configuration can be complex and require significant time and ITSM knowledge. Reporting and dashboard customization are limited unless advanced configurations are done, and performance can slow down as the ticket and asset database grows. Additionally, technical support quality can be inconsistent, which can be frustrating during critical production issues. While ManageEngine ServiceDesk Plus is a capable ITSM tool, the user interface feels dated and not as intuitive as some modern competitors. Initial setup, customization, and workflow configuration can be complex and require significant time and ITSM knowledge. Reporting and dashboard customization are limited unless advanced configurations are done, and performance can slow down as the ticket and asset database grows. Additionally, technical support quality can be inconsistent, which can be frustrating during critical production issues.
Training Documentation Supported Webinars Not Supported Live Online Not Supported In Person Not Supported	Training Documentation Supported Webinars Supported Live Online Supported In Person Supported
Company Information Fiwit Belgium fiwit.io	Company Information ManageEngine India www.manageengine.com/products/service-desk/
Alternatives Atera	Alternatives Serviceaide
N-able N‑central N-able	EcholoN mIT solutions GmbH
Ivanti	SysAid SysAid Technologies
PagerDuty	Freshservice Freshworks
Level View All	SolarWinds Service Desk SolarWinds View All
Categories Document Management Supported Help Desk Supported IT Asset Management Supported IT Management Supported IT Service Supported Server Management Supported	Categories AI Service Management (AISM) Supported AI-Powered ITSM Tools Supported Asset Tracking Supported Contract Management Supported Help Desk Supported Incident Management Supported Issue Tracking Supported IT Asset Management Supported IT Service Supported ITSM Supported Project Management Supported Service Desk Supported Service Request Management Supported SLA Management Supported
Help Desk Features Alerts / Escalation Not Supported Automated Routing Not Supported Community Forums Not Supported Customizable Branding Not Supported Document Storage Not Supported Email Integration Not Supported Incident Management Not Supported Interaction Tracking Not Supported IT Asset Management Supported Knowledge Base Not Supported Known Issue Management Not Supported Live Chat Not Supported Multi-Channel Communication Not Supported Multiple Brands / Products Not Supported Network Monitoring Supported Real-time Chat Supported Self Service Portal Not Supported Service Level Agreement (SLA) Management Not Supported Ticket Management Supported IT Asset Management Features Asset Tracking Supported Audit Management Supported Compliance Management Not Supported Configuration Management Supported Contract/License Management Not Supported Cost Tracking Not Supported Depreciation Management Not Supported Inventory Management Supported IT Service Management Supported Maintenance Management Supported Procurement Management Not Supported Requisition Management Not Supported Supplier Management Not Supported IT Service Features Contract Management Not Supported Incident Management Supported IT Asset Management Supported Knowledge Management Supported Release Management Not Supported Self Service Portal Not Supported Service Catalog Supported Service Reporting Not Supported Ticket Management Supported Show More Features IT Management Features Capacity Monitoring Not Supported Compliance Management Not Supported Event Logs Not Supported Hardware Inventory Supported IT Budgeting Not Supported License Management Not Supported Patch Management Not Supported Remote Access Supported Scheduling Not Supported Software Inventory Supported User Activity Monitoring Supported Server Management Features CPU Monitoring Not Supported Credential Management Not Supported Database Servers Supported Email Monitoring Not Supported Event Logs Not Supported History Tracking Not Supported Patch Management Not Supported Scheduling Not Supported User Activity Monitoring Not Supported Virtual Machine Monitoring Not Supported	Help Desk Features Alerts / Escalation Not Supported Automated Routing Supported Community Forums Not Supported Customizable Branding Supported Document Storage Supported Email Integration Supported Incident Management Not Supported Interaction Tracking Supported IT Asset Management Supported Knowledge Base Not Supported Known Issue Management Not Supported Live Chat Not Supported Multi-Channel Communication Supported Multiple Brands / Products Not Supported Network Monitoring Supported Real-time Chat Supported Self Service Portal Supported Service Level Agreement (SLA) Management Supported Ticket Management Not Supported IT Asset Management Features Asset Tracking Not Supported Audit Management Not Supported Compliance Management Not Supported Configuration Management Not Supported Contract/License Management Supported Cost Tracking Supported Depreciation Management Supported Inventory Management Supported IT Service Management Not Supported Maintenance Management Not Supported Procurement Management Not Supported Requisition Management Not Supported Supplier Management Supported IT Service Features Contract Management Supported Incident Management Supported IT Asset Management Supported Knowledge Management Supported Release Management Supported Self Service Portal Supported Service Catalog Supported Service Reporting Supported Ticket Management Supported Show More Features Asset Tracking Features Activity Tracking Supported Audit Trails Supported Barcoding / RFID Supported Checkout / Check-In Not Supported Depreciation Tracking Supported Disposal Tracking Supported Inventory Management Supported Location Tracking Not Supported QR Codes Not Supported Reservations Not Supported Service History Supported Contract Management Features Buy Side (Suppliers) Supported Completion Tracking Supported Compliance Tracking Not Supported Contract Lifecycle Management Not Supported Electronic Signature Not Supported Full Text Search Supported Government Contracts Supported Pre-built Templates Not Supported Sell Side (Customers) Supported Specialty Contracts Not Supported Version Control Not Supported Workflow Management Not Supported ITSM Features Asset Tracking Not Supported Availability Management Supported Change Management Supported Configuration Management Supported Contract/License Management Supported Dashboard Not Supported Incident Management Supported Problem Management Supported Project Management Not Supported Release & Deployment Management Not Supported Self Service Portal Supported Incident Management Features Audit Trail Not Supported Corrective Actions (CAPA) Not Supported Disaster Recovery Not Supported Incident Reporting Not Supported IT Incident Management Not Supported OSHA Compliance Not Supported Root-Cause Diagnosis Not Supported Safety Management Not Supported Task Management Not Supported Ticket Management Supported Issue Tracking Features Assignment Management Supported Dashboard Supported Escalation Management Not Supported Issue Auditing Supported Issue Scheduling Supported Knowledge Base Not Supported Project Management Supported Recurring Issues Supported Scheduling Not Supported Task Management Supported Project Management Features Agile Methodologies Not Supported Budget Management Not Supported Client Portal Not Supported Collaboration Tools Not Supported Cost-to-Completion Tracking Not Supported Customizable Templates Not Supported Gantt Charts Supported Idea Management Not Supported Kanban Board Not Supported Milestone Tracking Supported Portfolio Management Supported Resource Management Supported Time & Expense Tracking Supported Traditional Methodologies Not Supported Service Desk Features Change Management Supported CMDB Supported Incident Management Supported IT Asset Management Supported Knowledge Base Supported Mobile Access Supported Procurement Management Supported Remote Control Supported Self Service Portal Supported SLA Management Supported
Integrations Axonius Not Supported Bizzy Not Supported ICR Evolution Not Supported Mail360 Not Supported ManageEngine Endpoint Central Not Supported ManageEngine EventLog Analyzer Not Supported ManageEngine Firewall Analyzer Not Supported ManageEngine Mobile Device Manager Plus Not Supported ManageEngine OpManager Nexus Not Supported ManageEngine Patch Manager Plus Not Supported ManageEngine Vulnerability Manager Plus Not Supported Microsoft 365 Not Supported Microsoft Teams Not Supported Slack Not Supported Workativ Not Supported Wufoo Not Supported Zero Incident Framework Not Supported Zoho Analytics Not Supported Zoho Voice Not Supported tenfold Not Supported Show More Integrations	Integrations Axonius Supported Bizzy Supported ICR Evolution Supported Mail360 Supported ManageEngine Endpoint Central Supported ManageEngine EventLog Analyzer Supported ManageEngine Firewall Analyzer Supported ManageEngine Mobile Device Manager Plus Supported ManageEngine OpManager Nexus Supported ManageEngine Patch Manager Plus Supported ManageEngine Vulnerability Manager Plus Supported Microsoft 365 Supported Microsoft Teams Supported Slack Supported Workativ Supported Wufoo Supported Zero Incident Framework Supported Zoho Analytics Supported Zoho Voice Supported tenfold Supported Show More Integrations View All 33 Integrations
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