SMART SoftwareSMART
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Related Products
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About
Fieldcode is a Zero-Touch Field Service Management platform that automates field service operations from request to resolution. With a strong focus on IT and Telecom service providers, Fieldcode helps organizations run their own engineers, subcontractors, and service partners as one workforce.
Zero-Touch FSM automates scheduling and dispatching based on skills, availability, location, priority, SLAs, parts, and service requirements. Fieldcode combines Zero-Touch Dispatch, One Workforce, and SLA + Parts Logistics to reduce manual coordination.
IT use cases include break/fix, IMAC, device swaps, installations, maintenance, and multi-site support. Telecom use cases include FTTH/FTTx, CPE, network maintenance, and fault restoration.
Additional capabilities include route optimization, offline mobile workflows, customer self-service, AI-powered service actions, asset and inventory management, and integrations with ITSM, ERP, CRM, and OSS/BSS systems.
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About
Field service management software for every industry. From streamlining routes to in-depth reporting and analysis, SMART Software is with you side by side to help your service company thrive and expand. Our top-notch software support team constantly proves itself to be the best in the business and includes on-site training. Streamline your operations while keeping all of your important customer and business data in one place. Our inventory management, equipment tracking, time management, and reporting boosts your bottom line. Keep track of all aspects of Service Issues, from ticketing and technician routing to inventory control and vehicle maintenance. We forecast vault cash differently than any processor or ATM software on the market. Our customers are returning 20% of their vault cash using ATM SMART. SMART includes a fully integrated, powerful, and successful CRM solution to manage the relationships with your customers, vendors, and sales prospects.
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Platforms Supported
Windows
Not Supported
Mac
Not Supported
Linux
Not Supported
Cloud
Supported
On-Premises
Not Supported
iPhone
Supported
iPad
Supported
Android
Supported
Chromebook
Supported
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Platforms Supported
Windows
Supported
Mac
Not Supported
Linux
Not Supported
Cloud
Supported
On-Premises
Not Supported
iPhone
Supported
iPad
Supported
Android
Supported
Chromebook
Not Supported
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Audience
IT & Telecom service providers running their own engineers, subcontractors, and service partners across distributed, SLA-driven field operations.
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Audience
Field service businesses
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Support
Phone Support
Supported
24/7 Live Support
Not Supported
Online
Supported
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Support
Phone Support
Supported
24/7 Live Support
Supported
Online
Supported
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API
Offers API
Supported
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API
Offers API
Not Supported
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Screenshots and Videos |
Screenshots and Videos |
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Pricing
$25 per user per month
Fieldcode offers three pricing tiers:
Start: $25 per month per user Business: $45 per month per user Enterprise: $65 per month per user
Free Version
Not Supported
Free Trial
Supported
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Pricing
$74.99
$19 for next 10 users
$15 for next 10 users $10 per user after that
Free Version
Not Supported
Free Trial
Not Supported
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Reviews/
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Reviews/
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Pros & Cons from Real UsersPros
Cons
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Training
Documentation
Supported
Webinars
Supported
Live Online
Supported
In Person
Supported
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Training
Documentation
Supported
Webinars
Supported
Live Online
Supported
In Person
Supported
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Company InformationFieldcode
Founded: 2001
Germany
fieldcode.com
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Company InformationSMART
Founded: 1998
United States
www.smart.software
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Alternatives |
Alternatives |
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Categories |
Categories |
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Field Service Management Features
Billing & Invoicing
Supported
Contact Database
Supported
Contract Management
Supported
Customer Database
Supported
Dispatch Management
Supported
Electronic Signature
Supported
Inventory Management
Supported
Mobile Access
Supported
Payment Collection in the Field
Supported
Quotes / Estimates
Not Supported
Routing
Supported
Scheduling
Supported
Service History Tracking
Supported
Time Clock
Supported
Work Order Management
Supported
Route Planning Features
Capacity Planning
Supported
Drag & Drop Scheduling
Supported
Driver Management
Supported
Emergency Dispatch
Supported
GPS Tracking
Supported
Performance Metrics
Supported
Route Costing
Supported
Territory Management
Supported
Service Dispatch Features
Billing & Invoicing
Supported
Call Center Management
Supported
Contract Management
Supported
Customer Database
Supported
Inventory Control
Supported
Job Management
Supported
Job Tracking
Supported
Mobile Access
Supported
Routing
Supported
Scheduling
Supported
Self Service Portal
Supported
Service History Tracking
Supported
Technician Management
Supported
Work Order Management
Supported
Tradesman Job Management Features
Contract Management
Supported
Customer Database
Not Supported
Dispatch Management
Supported
For Builders
Not Supported
For Electricians
Not Supported
For Field Service Businesses
Supported
For HVAC
Not Supported
For Plumbers
Not Supported
For Roofers
Not Supported
Invoicing
Not Supported
Job Tracking
Not Supported
Payments
Not Supported
Quoting
Not Supported
Reporting
Supported
Scheduling
Supported
Time Tracking
Supported
Predictive Analytics Features
AI / Machine Learning
Supported
Benchmarking
Not Supported
Data Blending
Not Supported
Data Mining
Not Supported
Demand Forecasting
Supported
For Education
Not Supported
For Healthcare
Supported
Modeling & Simulation
Not Supported
Sentiment Analysis
Not Supported
Scheduling Features
Alerts/Notifications
Supported
Appointment Scheduling
Supported
Automated Scheduling
Supported
Calendar Management
Not Supported
Class Scheduling
Not Supported
Employee Scheduling
Supported
Facility Scheduling
Supported
Group Scheduling
Supported
Interview Scheduling
Not Supported
Meeting Room Booking
Not Supported
Multi-Location
Supported
Online Scheduling
Supported
Payment Processing
Not Supported
Real-time Scheduling
Supported
Reservations
Not Supported
Resource Scheduling
Supported
Room Booking Management
Not Supported
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Field Service Management Features
Billing & Invoicing
Supported
Contact Database
Supported
Contract Management
Supported
Customer Database
Supported
Dispatch Management
Supported
Electronic Signature
Supported
Inventory Management
Supported
Mobile Access
Supported
Payment Collection in the Field
Not Supported
Quotes / Estimates
Supported
Routing
Supported
Scheduling
Supported
Service History Tracking
Supported
Time Clock
Supported
Work Order Management
Supported
Route Planning Features
Capacity Planning
Not Supported
Drag & Drop Scheduling
Supported
Driver Management
Supported
Emergency Dispatch
Supported
GPS Tracking
Supported
Performance Metrics
Supported
Route Costing
Not Supported
Territory Management
Supported
Service Dispatch Features
Billing & Invoicing
Supported
Call Center Management
Supported
Contract Management
Supported
Customer Database
Supported
Inventory Control
Supported
Job Management
Supported
Job Tracking
Supported
Mobile Access
Supported
Routing
Supported
Scheduling
Supported
Self Service Portal
Supported
Service History Tracking
Supported
Technician Management
Supported
Work Order Management
Supported
Compliance Features
Archiving & Retention
Supported
Artificial Intelligence (AI)
Not Supported
Audit Management
Supported
Compliance Tracking
Supported
Controls Testing
Supported
Environmental Compliance
Supported
FDA Compliance
Not Supported
HIPAA Compliance
Not Supported
Incident Management
Supported
ISO Compliance
Not Supported
OSHA Compliance
Not Supported
Risk Management
Not Supported
Sarbanes-Oxley Compliance
Not Supported
Surveys & Feedback
Not Supported
Version Control
Not Supported
Workflow / Process Automation
Supported
Contact Management Features
Activity Management
Not Supported
Appointment Management
Supported
Contact Database
Supported
Contact History
Supported
Contact Import/Export
Supported
Customer Pipeline
Supported
Email Marketing
Supported
Group Management
Supported
Interaction Tracking
Supported
Lead Management
Supported
Prospecting Tools
Supported
Sales Pipeline Management
Supported
Search / Filter
Supported
Segmentation
Not Supported
Shared Contacts
Supported
Social Media Integration
Not Supported
Employee Monitoring Features
Activity Monitoring
Not Supported
Browsing History
Not Supported
Email Monitoring
Not Supported
Keystroke Recording
Not Supported
Productivity Analysis
Supported
Remote Control
Not Supported
Screen Activity Recording
Not Supported
Time & Attendance
Not Supported
Time Tracking
Supported
Help Desk Features
Alerts / Escalation
Supported
Automated Routing
Not Supported
Community Forums
Not Supported
Customizable Branding
Supported
Document Storage
Supported
Email Integration
Supported
Incident Management
Supported
Interaction Tracking
Supported
IT Asset Management
Supported
Knowledge Base
Supported
Known Issue Management
Supported
Live Chat
Not Supported
Multi-Channel Communication
Not Supported
Multiple Brands / Products
Not Supported
Network Monitoring
Not Supported
Real-time Chat
Not Supported
Self Service Portal
Not Supported
Service Level Agreement (SLA) Management
Not Supported
Ticket Management
Not Supported
Inventory Control Features
Allocation
Supported
Barcoding
Supported
Cost Tracking
Supported
Forecasting
Not Supported
Item Management
Supported
Order Management
Supported
Procurement Management
Not Supported
Reorder Management
Not Supported
Serial Number Tracking
Supported
SKU / UPC Codes
Supported
Supplier Management
Supported
Inventory Management Features
Alerts/Notifications
Supported
Barcoding / RFID
Supported
Forecasting
Not Supported
Inventory Optimization
Not Supported
Kitting
Supported
Manufacturing Inventory Management
Supported
Mobile Access
Supported
Multi-Channel Management
Supported
Product Identification
Supported
Reorder Management
Not Supported
Reporting/Analytics
Supported
Retail Inventory Management
Not Supported
Supplier Management
Supported
Warehouse Management
Supported
Issue Tracking Features
Assignment Management
Supported
Dashboard
Supported
Escalation Management
Supported
Issue Auditing
Supported
Issue Scheduling
Supported
Knowledge Base
Supported
Project Management
Supported
Recurring Issues
Supported
Scheduling
Supported
Task Management
Supported
Lead Management Features
Activity Tracking
Supported
Campaign Management
Supported
Lead Capture
Supported
Lead Distribution
Not Supported
Lead Nurturing
Supported
Lead Scoring
Not Supported
Lead Segmentation
Not Supported
Pipeline Management
Supported
Prospecting Tools
Not Supported
Source Tracking
Not Supported
Transportation Dispatch Features
Billing & Invoicing
Supported
Computer Aided Dispatch
Supported
Customer Database
Supported
Emergency Dispatch
Supported
Fuel Management
Not Supported
Mileage Tracking
Supported
Order Management
Not Supported
Routing
Supported
Scheduling
Supported
Vehicle Tracking
Supported
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Integrations
Dynamics 365 Commerce
Supported
Field Nation
Supported
HubSpot CRM
Supported
HubSpot Customer Platform
Supported
Meetrics
Not Supported
QuickBooks Accountants
Supported
Salesforce
Supported
ServiceNow
Supported
Zoho CRM
Supported
monday AI work platform
Supported
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Integrations
Dynamics 365 Commerce
Not Supported
Field Nation
Not Supported
HubSpot CRM
Not Supported
HubSpot Customer Platform
Not Supported
Meetrics
Supported
QuickBooks Accountants
Not Supported
Salesforce
Not Supported
ServiceNow
Not Supported
Zoho CRM
Not Supported
monday AI work platform
Not Supported
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