Fieldcode

Fieldcode

5.0 out of 5 stars
JobFlow

JobFlow

Design and Management Systems
Fieldcode JobFlow

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Fieldcode:

About

Fieldcode is an AI-powered Zero-Touch Field Service Management platform that automates field service operations from request to resolution. With a strong focus on IT and Telecom service providers, Fieldcode helps organizations run their own engineers, subcontractors, and service partners as one workforce. The platform uses automation and AI-powered service actions to support scheduling, dispatching, route optimization, SLA management, parts logistics, and field workflows. Work can be assigned based on skills, availability, location, priority, SLAs, parts, and service requirements. IT use cases include break/fix, IMAC, device swaps, installations, maintenance, and multi-site support. Telecom use cases include FTTH/FTTx, CPE, network maintenance, and fault restoration. Additional capabilities include offline mobile workflows, customer self-service, asset and inventory management, Voice AI, and integrations with ITSM, ERP, CRM, OSS/BSS, and other business systems.
JobFlow:

About

Design and Management Systems is an information technology company specializing in providing IP Networks and associated services to businesses, schools and colleges. With the skills and experience of our senior team, DMS aims to keep a reputation for analytical rigor, in-depth technical expertise and integrity of customer service and care. With the skills and experience of our senior team, DMS aims to keep a reputation for analytical rigor, in-depth technical expertise, and integrity of customer service and care. To serve clients with IP Networks and related solutions which empower them to control and develop their organization. At DMS we enjoy our work and we get satisfaction from a job well done. Invariably that involves making customers happy and keeping them that way! When things go wrong, we will put them right with urgency and efficiency. We will employ everything in its power to make sure customers are pleased with its staff and service.
Fieldcode:

Platforms Supported

Windows Not Supported
Mac Not Supported
Linux Not Supported
Cloud Supported
On-Premises Not Supported
iPhone Supported
iPad Supported
Android Supported
Chromebook Supported
JobFlow:

Platforms Supported

Windows Not Supported
Mac Not Supported
Linux Not Supported
Cloud Supported
On-Premises Not Supported
iPhone Not Supported
iPad Not Supported
Android Supported
Chromebook Not Supported
Fieldcode:

Audience

IT & Telecom service providers running their own engineers, subcontractors, and service partners as one workforce across distributed, SLA-driven field operations.
JobFlow:

Audience

A solution providing IP Networks and associated services to businesses
Fieldcode:

Support

Phone Support Supported
24/7 Live Support Not Supported
Online Supported
JobFlow:

Support

Phone Support Not Supported
24/7 Live Support Supported
Online Supported
Fieldcode:

API

Offers API Supported
JobFlow:

API

Offers API Not Supported
Fieldcode:

Screenshots and Videos

JobFlow:

Screenshots and Videos

Fieldcode:

Pricing

$25 per user per month
Fieldcode offers three pricing tiers:
Start: $25 per month per user
Business: $45 per month per user
Enterprise: $65 per month per user
Free Version Not Supported
Free Trial Supported
JobFlow:

Pricing

No information available.
Free Version Not Supported
Free Trial Not Supported
Fieldcode:

Reviews/Ratings

Overall 5.0 / 5
ease 5.0 / 5
features 5.0 / 5
design 4.5 / 5
support 5.0 / 5
JobFlow:

Reviews/Ratings

Overall 0.0 / 5
ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

This software hasn't been reviewed yet. Be the first to provide a review:

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Fieldcode:

Pros & Cons from Real Users

Pros

  • Implementation was very smooth and fast considering that it is a software used by so many people in day to day operations. We were initially hesitant but after some days we achieved already huge benefits for technicians as well as dispatchers. User acceptance was much higher than expected!
  • We have set multiple workflows in the tool which do allow us to handle various projects. We use Fieldcode to plan our tickets and have the field technicians report their work. It’s connected to many of our customer systems to transfer the tickets into Fieldcode which saves us a lot of manually data transfer.

Cons

  • Fieldcode has no billing/invoicing module which would have helped us but we connected a third party software to Fieldcode via API and it worked well.
  • At times it takes long for new features to be implemented. I find it complicated to get new things added if it’s not part of the standard software.
Fieldcode:

Training

Documentation Supported
Webinars Supported
Live Online Supported
In Person Supported
JobFlow:

Training

Documentation Supported
Webinars Not Supported
Live Online Not Supported
In Person Not Supported
Fieldcode:

Company Information

Fieldcode
Founded: 2001
Germany
fieldcode.com
JobFlow:

Company Information

Design and Management Systems
Founded: 2004
United Kingdom
www.jobflow.co.uk
Fieldcode:

Alternatives

JobFlow:

Alternatives

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JobFlow:
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ServiceMonster

ServiceMonster

Principal Focus
Fieldcode:
JobFlow:
EnSight+

EnSight+

EnSight Plus
Fieldcode:

Categories

IoT Supported
Route Planning Supported
Scheduling Supported
Service Dispatch Supported
JobFlow:

Categories

Fieldcode:

Field Service Management Features

Billing & Invoicing Supported
Contact Database Supported
Contract Management Supported
Customer Database Supported
Dispatch Management Supported
Electronic Signature Supported
Inventory Management Supported
Mobile Access Supported
Payment Collection in the Field Supported
Quotes / Estimates Not Supported
Routing Supported
Scheduling Supported
Service History Tracking Supported
Time Clock Supported
Work Order Management Supported

Tradesman Job Management Features

Contract Management Supported
Customer Database Not Supported
Dispatch Management Supported
For Builders Not Supported
For Electricians Not Supported
For Field Service Businesses Supported
For HVAC Not Supported
For Plumbers Not Supported
For Roofers Not Supported
Invoicing Not Supported
Job Tracking Not Supported
Payments Not Supported
Quoting Not Supported
Reporting Supported
Scheduling Supported
Time Tracking Supported

Predictive Analytics Features

AI / Machine Learning Supported
Benchmarking Not Supported
Data Blending Not Supported
Data Mining Not Supported
Demand Forecasting Supported
For Education Not Supported
For Healthcare Supported
Modeling & Simulation Not Supported
Sentiment Analysis Not Supported

Route Planning Features

Capacity Planning Supported
Drag & Drop Scheduling Supported
Driver Management Supported
Emergency Dispatch Supported
GPS Tracking Supported
Performance Metrics Supported
Route Costing Supported
Territory Management Supported

Scheduling Features

Alerts/Notifications Supported
Appointment Scheduling Supported
Automated Scheduling Supported
Calendar Management Not Supported
Class Scheduling Not Supported
Employee Scheduling Supported
Facility Scheduling Supported
Group Scheduling Supported
Interview Scheduling Not Supported
Meeting Room Booking Not Supported
Multi-Location Supported
Online Scheduling Supported
Payment Processing Not Supported
Real-time Scheduling Supported
Reservations Not Supported
Resource Scheduling Supported
Room Booking Management Not Supported

Service Dispatch Features

Billing & Invoicing Supported
Call Center Management Supported
Contract Management Supported
Customer Database Supported
Inventory Control Supported
Job Management Supported
Job Tracking Supported
Mobile Access Supported
Routing Supported
Scheduling Supported
Self Service Portal Supported
Service History Tracking Supported
Technician Management Supported
Work Order Management Supported
JobFlow:

Field Service Management Features

Billing & Invoicing Supported
Contact Database Supported
Contract Management Not Supported
Customer Database Supported
Dispatch Management Supported
Electronic Signature Not Supported
Inventory Management Supported
Mobile Access Not Supported
Payment Collection in the Field Supported
Quotes / Estimates Not Supported
Routing Not Supported
Scheduling Supported
Service History Tracking Supported
Time Clock Supported
Work Order Management Supported
Fieldcode:

Integrations

Dynamics 365 Commerce Supported
Field Nation Supported
HubSpot CRM Supported
HubSpot Customer Platform Supported
QuickBooks Accountants Supported
Salesforce Supported
ServiceNow Supported
Zoho CRM Supported
monday AI work platform Supported
JobFlow:

Integrations

Dynamics 365 Commerce Not Supported
Field Nation Not Supported
HubSpot CRM Not Supported
HubSpot Customer Platform Not Supported
QuickBooks Accountants Not Supported
Salesforce Not Supported
ServiceNow Not Supported
Zoho CRM Not Supported
monday AI work platform Not Supported
Fieldcode:
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JobFlow:
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