Fieldbit

Fieldbit

Help Lightning
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About

Fieldbit provides industrial asset manufacturers and asset owners with an enterprise-grade, multi-source field service knowledge software platform that uses augmented reality to meet the challenges facing field service technicians as they service expensive, complex equipment in hostile environments where any amount of downtime is hugely expensive. Real-time visual collaboration lets your support engineer guide end users through problem resolution without expensive field visits, enhancing customer satisfaction and reducing service costs. Highly accurate remote diagnostics and precise visual instructions from experts to field technicians increase FTF rates and minimize costly downtime. All actions and information exchanged in a repair session are recorded and documented, preserving practical knowledge often only known by your veteran employees.

About

Help Lightning is a B2B software as a service (SaaS) company specializing in remote visual assistance. We provide next generation video collaboration services that enable a company’s experts to work virtually side-by-side with anyone needing help, anywhere in the world. Our cloud-based solution applies augmented reality features, including the merging of two video streams and the use of 3D annotation to improve real-time communications and solve difficult problems. Help Lightning is used for the installation, inspection, training, servicing, and repair of complex equipment and products. With Help Lightning, customers see immediate performance improvements including an increase in first-time fix rates, fewer truck rolls, expanded workforce capacity, and an increase in end customer satisfaction while enhancing service revenue and margin.

Platforms Supported

Windows Not Supported
Mac Not Supported
Linux Not Supported
Cloud Supported
On-Premises Not Supported
iPhone Not Supported
iPad Not Supported
Android Not Supported
Chromebook Not Supported

Platforms Supported

Windows Not Supported
Mac Not Supported
Linux Not Supported
Cloud Supported
On-Premises Not Supported
iPhone Supported
iPad Supported
Android Supported
Chromebook Not Supported

Audience

Augmented reality multi-source knowledge platform for enterprise field service

Audience

Field Service, Call Center, Contact Center, Manufacturing

Support

Phone Support Supported
24/7 Live Support Not Supported
Online Supported

Support

Phone Support Supported
24/7 Live Support Not Supported
Online Supported

API

Offers API Not Supported

API

Offers API Supported

Screenshots and Videos

Screenshots and Videos

Pricing

No information available.
Free Version Not Supported
Free Trial Not Supported

Pricing

$75,000 per year
We offer our software as an annual subscription. The pricing is based on a minimum of 100 licenses. The price per license will vary based on your needs including the number of experts providing help and the number of technicians or engineers needing help.
Free Version Not Supported
Free Trial Not Supported

Reviews/Ratings

Overall 0.0 / 5
ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

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Reviews/Ratings

Overall 5.0 / 5
ease 5.0 / 5
features 5.0 / 5
design 5.0 / 5
support 5.0 / 5

Pros & Cons from Real Users

Pros

  • Help Lightning has an instant live chat, which many customers use for contacting the management. Two, Help Lightning has no complexity; therefore, suitable for even people with less IT skills. The design that Help Lightning has is friendly and colorful.

Cons

  • I have screened Help Lightning and no flaw or operational mistake I have discovered. The purpose for this program is attained ASAP.

Training

Documentation Supported
Webinars Not Supported
Live Online Supported
In Person Not Supported

Training

Documentation Supported
Webinars Supported
Live Online Supported
In Person Not Supported

Company Information

Help Lightning
Founded: 2013
Israel
helplightning.com/solutions/fieldbit-share-know-how-instantly/

Company Information

Help Lightning
Founded: 2016
United States
helplightning.com

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Categories

Categories

AR Training Supported
Augmented Reality Supported
Collaboration Supported
Industrial AR Supported
Remote Support Supported
Remote Work Supported

Augmented Reality Features

3D Objects Not Supported
3D Product Visualization Not Supported
Application Development Not Supported
Content Creation Supported
Cross-Device Publishing Supported
Drag & Drop Not Supported
For Mapping Not Supported
For Sales Supported
For Training / Education Supported
Object Recognition Not Supported
Simulation Not Supported
Usage Tracking / Analytics Supported
Virtual Reality Not Supported

Collaboration Features

Brainstorming Supported
Calendar Management Not Supported
Chat / Messaging Not Supported
Contact Management Not Supported
Content Management Not Supported
Document Management Supported
Project Management Not Supported
Real Time Editing Not Supported
Task Management Not Supported
Version Control Not Supported
Video Conferencing Supported

Remote Support Features

Diagnostic Tools Supported
File Transfer Not Supported
Live Chat Not Supported
Real-time Chat Supported
Remote Control Not Supported
Screen Sharing Supported
Session Recording Supported
Session Transfer Supported
Surveys & Feedback Supported

Remote Work Features

Collaboration Supported
Credential Management Not Supported
Electronic Signature Not Supported
Employee Monitoring Not Supported
Live Chat Not Supported
Meeting Management Not Supported
Project Management Not Supported
Remote Access Not Supported
Remote Support Supported
Screen Sharing Supported
Softphone Not Supported
Task Management Not Supported
Time Zone Tracking Not Supported
Video Chat Supported
Web Conferencing Not Supported

Integrations

Genesys Cloud CX Not Supported
IFS Field Service Management Not Supported
Salesforce Not Supported

Integrations

Genesys Cloud CX Supported
IFS Field Service Management Supported
Salesforce Supported
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Claim Fieldbit and update features and information
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Claim Help Lightning and update features and information