FieldPower

FieldPower

Zylog Systems
FieldPower SightCall

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FieldPower:

About

Delivering remarkable field serviceto get an edge over competitors is the ultimate aim for every field service business. Not only it is the best way to win the customers' confidence, it is an opportunity to achieve a cost-effective, dynamic and profitable service chain management system.To succeed, you need to align your people, processes, products and customer demands on time and every time.From resources availability to scheduling to tracking to spare parts and tools management to service contact management to logistics, third party service partners to business analytics, you need to effectively manage these interdependent complex processes to gain visibility and control. On the other hand, mobility and cloud are revolutionizing the segment. It's time you need to step back and assess whether your existing system cope to these unprecedented changes.
SightCall:

About

At SightCall, we believe the more you see, the better you serve. By bridging the gap between the digital and physical worlds, SightCall ensures instant, tailored, and connected engagement so you can deliver remarkable customer experiences every time. Extend the power of your best people with technology that will transform service from a cost center to a strategic differentiator and driver of growth. Trust a platform built on a secure global network that works when and where you need it. Guarantee end-to-end system visibility with effortless integration across your digital ecosystem.
FieldPower:

Platforms Supported

Windows Not Supported
Mac Not Supported
Linux Not Supported
Cloud Supported
On-Premises Not Supported
iPhone Not Supported
iPad Not Supported
Android Not Supported
Chromebook Not Supported
SightCall:

Platforms Supported

Windows Supported
Mac Supported
Linux Not Supported
Cloud Supported
On-Premises Not Supported
iPhone Supported
iPad Supported
Android Supported
Chromebook Supported
FieldPower:

Audience

Companies in need of a Field Service Management platform
SightCall:

Audience

Service leaders in a tight competition for business loyalty who need to find new ways to differentiate, improve efficiency and lower operational costs while delivering top-notch customer and employee experiences
FieldPower:

Support

Phone Support Supported
24/7 Live Support Not Supported
Online Supported
SightCall:

Support

Phone Support Supported
24/7 Live Support Not Supported
Online Supported
FieldPower:

API

Offers API Not Supported
SightCall:

API

Offers API Supported
FieldPower:

Screenshots and Videos

SightCall:

Screenshots and Videos

FieldPower:

Pricing

$70 per user per month
Free Version Not Supported
Free Trial Not Supported
SightCall:

Pricing

Contact SightCall for pricing details
Free Version Not Supported
Free Trial Not Supported
FieldPower:

Reviews/Ratings

Overall 0.0 / 5
ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

This software hasn't been reviewed yet. Be the first to provide a review:

Review this Software
SightCall:

Reviews/Ratings

Overall 0.0 / 5
ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

This software hasn't been reviewed yet. Be the first to provide a review:

Review this Software
FieldPower:

Training

Documentation Not Supported
Webinars Not Supported
Live Online Not Supported
In Person Not Supported
SightCall:

Training

Documentation Supported
Webinars Supported
Live Online Not Supported
In Person Not Supported
FieldPower:

Company Information

Zylog Systems
Founded: 2001
United States
www.zsl.com
SightCall:

Company Information

SightCall
Founded: 2008
USA, France, Singapore, Germany, UK, Australia, Canada
www.sightcall.com
FieldPower:

Alternatives

SightCall:

Alternatives

Blitzz

Blitzz

Blitzz Remote Support
5.0 out of 5 stars
FieldPower:
ezServiceHUB

ezServiceHUB

ezManagement
SightCall:
Help Lightning

Help Lightning

5.0 out of 5 stars
FieldPower:
Optima Pro

Optima Pro

Achieva.ai
4.9 out of 5 stars
SightCall:
RichCall

RichCall

Aurus
FieldPower:
EnSight+

EnSight+

EnSight Plus
SightCall:
FieldPower:
Kirona Solutions Limited

Kirona Solutions Limited

Kirona: Field Service Management Software
SightCall:
Dynamics 365 Remote Assist

Dynamics 365 Remote Assist

Microsoft Dynamics 365
FieldPower:

Categories

SightCall:

Categories

FieldPower:

Field Service Management Features

Billing & Invoicing Supported
Contact Database Supported
Contract Management Not Supported
Customer Database Supported
Dispatch Management Supported
Electronic Signature Not Supported
Inventory Management Supported
Mobile Access Not Supported
Payment Collection in the Field Supported
Quotes / Estimates Not Supported
Routing Not Supported
Scheduling Supported
Service History Tracking Supported
Time Clock Supported
Work Order Management Supported
SightCall:

Field Service Management Features

Billing & Invoicing Not Supported
Contact Database Not Supported
Contract Management Not Supported
Customer Database Not Supported
Dispatch Management Not Supported
Electronic Signature Supported
Inventory Management Supported
Mobile Access Supported
Payment Collection in the Field Not Supported
Quotes / Estimates Not Supported
Routing Supported
Scheduling Not Supported
Service History Tracking Not Supported
Time Clock Not Supported
Work Order Management Supported

Customer Experience Features

Action Management Not Supported
Analytics Not Supported
Customer Segmentation Not Supported
Dashboard Not Supported
Feedback Management Not Supported
Knowledge Management Supported
Multi-Channel Collection Supported
Sentiment Analysis Not Supported
Survey Management Supported
Text Analysis Not Supported
Trend Analysis Not Supported

Customer Service Features

Alerts / Escalation Supported
Appointment Management Supported
Call Center Management Supported
Email Management Not Supported
Knowledge Base Supported
Live Chat Supported
Performance Metrics Not Supported
Queue Management Supported
Self Service Portal Supported
Social Media Integration Not Supported
Surveys & Feedback Supported
Virtual Assistant Not Supported
Workflow Management Supported

Remote Support Features

Diagnostic Tools Supported
File Transfer Not Supported
Live Chat Supported
Real-time Chat Supported
Remote Control Not Supported
Screen Sharing Supported
Session Recording Supported
Session Transfer Not Supported
Surveys & Feedback Supported
FieldPower:

Integrations

Genesys Cloud CX Not Supported
Microsoft 365 Not Supported
SAP Store Not Supported
Salesforce Agentforce Service Not Supported
SightCall:

Integrations

Genesys Cloud CX Supported
Microsoft 365 Supported
SAP Store Supported
Salesforce Agentforce Service Supported
FieldPower:
Claim FieldPower and update features and information
Claim FieldPower and update features and information
SightCall:
Claim SightCall and update features and information
Claim SightCall and update features and information