FieldEdge

FieldEdge

Xplor
+
+

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About

FieldEdge is an all-in-one field service management platform designed to help contractors complete more jobs, streamline operations, and increase profitability. It connects owners, technicians, and office staff in one centralized system, making it easy to schedule, dispatch, invoice, and track performance. With real-time business insights, FieldEdge helps owners understand revenue drivers, measure technician productivity, and tie marketing spend directly to sales results. The platform reduces administrative work by automating billing, syncing with QuickBooks, and simplifying service agreement management. FieldEdge Mobile ensures technicians can invoice, process payments, and update work orders from the field without delays. Trusted across HVAC, plumbing, electrical, appliance repair, and locksmith industries, FieldEdge enables teams to save time, boost efficiency, and grow faster.

About

All-in-one software for repair shops and more. Part-time business? Full-Service Shop? Computer Repair Shop? Multiple Locations? We Have You Covered! Increase Shop Efficiency with RepairShopr’s Workflow. Build Customer Relationships with Integrated Communication Tools. Create Repeat Business and Attract New Customers with Leads and Marketing Tools. Not just a simple CRM but a powerful integrated marketing platform. Our free trial lets you test things out to make sure RepairShopr is the right fit. Quickbooks, Xero, Slack, eTech Parts, PayPal, Google Calendar, Cloud Print, RepairTech, plus much more. CRM, ticketing, invoicing, billing, automated marketing, 3-way email, POS System, inventory, scheduling. Mobile phone repair, inventory management, automated ordering, refurbs, accessories POS, time clock. Bike, Jewelry, Watch, Scuba, Auto, Camera, Small Engine, Drone, Shoe Repair, IT Pros / MSP You name it, it’s covered!

Platforms Supported

Windows
Mac
Linux
Cloud
On-Premises
iPhone
iPad
Android
Chromebook

Platforms Supported

Windows
Mac
Linux
Cloud
On-Premises
iPhone
iPad
Android
Chromebook

Audience

FieldEdge is built for field service contractors—especially HVAC, plumbing, electrical, locksmith, and appliance repair businesses—seeking to streamline operations, improve efficiency, and grow revenue

Audience

Repair shops in need of a powerful Field Service Management solution

Support

Phone Support
24/7 Live Support
Online

Support

Phone Support
24/7 Live Support
Online

API

Offers API

API

Offers API

Screenshots and Videos

Screenshots and Videos

Pricing

No information available.
Free Version
Free Trial

Pricing

$59.99 per month
$49.99 per month if billed annually
Free Version
Free Trial

Reviews/Ratings

Overall 0.0 / 5
ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

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Reviews/Ratings

Overall 1.5 / 5
ease 2.2 / 5
features 2.5 / 5
design 1.5 / 5
support 1.5 / 5

Pros & Cons from Real Users

Pros

  • Invoicing, CRM and ticketing, marketing, inventory, auto reply features if everything actually works.
  • Decent price, if it worked. Cloud base and mobile app were nice for off site work. Customize invoices, but NEED software writing background to understand.
  • The product has a decent set of features for a fair price and is good for a bootstrapping repair shop and/or fledgling MSP business.
  • Most information I need in one place. Not too terribly expensive. Generally works when I log in. It's in English.

Cons

  • Absolutely horrible customer service and Technical support. Took over 150 days to solve an email problem and unfortunately had to move on to a different provider. Unbelievably disappointing as I've been with them since the beginning. After they resolve the problem they completely close my account to where I could not access any of my account history.
  • Quickbooks integration suffered. Inventory added and subtracted on its own and is an export import to do physical count. Unit sales, if serialized it is inventory.
  • Most of the features are half baked. The worst support is support/management has an arrogance in their dealings that makes it seem like they are above reproach. You'd think all of their features are flawless when they clearly aren't--.read their own forums, and anything that goes wrong it your fault. They recently raised their prices, fair enough, but they used the old trope it would help improve things. Since the price increase, many basic, necessities, such as credit card processing have broken with no good explanation.
  • Quickbooks integration is a joke, was so bad after trying for years, we gave up and no longer integrate it. Printing is remarkably difficult. Might be fine if you just print on one printer but we have a label printer and invoice printer and there are constant problems. They love to change the way things work which is a lot of fun to try and figure out where you have a customer standing right in front of you. Support is.....passable but slow. Disabling emails to techs doesn't work, it still sends garbage out. Finally had to just create a filter on my server that trashes anything coming from RepairShopr. The email isn't just me, two other techs here had the same issues. Sometimes when you tell it to NOT notify a customer of a schedule, it does it anyway so we field calls from customers wondering why there is something scheduled when there really isn't. Their mobile app is just about worthless and using their mobile website version is ok on a tablet but horrible on a small phone.

Training

Documentation
Webinars
Live Online
In Person

Training

Documentation
Webinars
Live Online
In Person

Company Information

Xplor
Founded: 2009
United States
fieldedge.com

Company Information

RepairShopr
Founded: 2010
United States
www.repairshopr.com

Alternatives

Alternatives

Striven

Striven

Miles IT
BytePhase

BytePhase

BytePhase Technologies Pvt Ltd

Categories

Categories

Field Service Management Features

Billing & Invoicing
Contact Database
Contract Management
Customer Database
Dispatch Management
Electronic Signature
Inventory Management
Mobile Access
Payment Collection in the Field
Quotes / Estimates
Routing
Scheduling
Service History Tracking
Time Clock
Work Order Management

HVAC Features

Billing & Invoicing
Customer Database
Dispatch Management
Inventory Control
Job Management
Maintenance Scheduling
Mobile Access
Quotes / Estimates
Routing
Scheduling
Service History Tracking
Technician Management
Work Order Management

Plumbing Features

Billing & Invoicing
Customer Database
Dispatch Management
Inventory Control
Job Management
Mobile Access
Quotes / Estimates
Routing
Scheduling
Service History Tracking
Technician Management
Work Order Management

Tradesman Job Management Features

Contract Management
Customer Database
Dispatch Management
For Builders
For Electricians
For Field Service Businesses
For HVAC
For Plumbers
For Roofers
Invoicing
Job Tracking
Payments
Quoting
Reporting
Scheduling
Time Tracking

Electrical Contractor Features

Billing & Invoicing
Commercial / Industrial
Contract Management
Customer Database
Electronic Signature
Mobile Access
Quotes / Estimates
Scheduling
Time Tracking
Work Order Management

Locksmith Features

Billing & Invoicing
CRM
Dispatch Management
GPS Tracking
Inventory Management
Mobile Access
Payment Processing
Scheduling
Work Order Management

Service Dispatch Features

Billing & Invoicing
Call Center Management
Contract Management
Customer Database
Inventory Control
Job Management
Job Tracking
Mobile Access
Routing
Scheduling
Self Service Portal
Service History Tracking
Technician Management
Work Order Management

Field Service Management Features

Billing & Invoicing
Contact Database
Contract Management
Customer Database
Dispatch Management
Electronic Signature
Inventory Management
Mobile Access
Payment Collection in the Field
Quotes / Estimates
Routing
Scheduling
Service History Tracking
Time Clock
Work Order Management

HVAC Features

Billing & Invoicing
Customer Database
Dispatch Management
Inventory Control
Job Management
Maintenance Scheduling
Mobile Access
Quotes / Estimates
Routing
Scheduling
Service History Tracking
Technician Management
Work Order Management

Plumbing Features

Billing & Invoicing
Customer Database
Dispatch Management
Inventory Control
Job Management
Mobile Access
Quotes / Estimates
Routing
Scheduling
Service History Tracking
Technician Management
Work Order Management

CRM Features

Calendar/Reminder System
Call Logging
Document Storage
Email Marketing
Internal Chat Integration
Lead Scoring
Marketing Automation Integration
Mobile Access
Quotes / Proposals
Segmentation
Social Media Integration
Task Management
Territory Management

Help Desk Features

Alerts / Escalation
Automated Routing
Community Forums
Customizable Branding
Document Storage
Email Integration
Incident Management
Interaction Tracking
IT Asset Management
Knowledge Base
Known Issue Management
Live Chat
Multi-Channel Communication
Multiple Brands / Products
Network Monitoring
Real-time Chat
Self Service Portal
Service Level Agreement (SLA) Management
Ticket Management

Jewelry Store Management Features

Appraisal Management
Commission Management
Consignments
Customer Purchase History
Jewelry Design
Marketing Management
Multi-Store Management
Pricing Management
Repair Tracking
Supplier Management
Wholesaler Management

Point of Sale Features

Barcode Scanning
Commission Management
Cryptocurrency Support
Customer Account Profiles
Discount Management
eCommerce Integration
Electronic Signature
Gift Card Management
Loyalty Program
Multi-Location
Restaurant POS
Retail POS
Returns Management

Repair Shop Features

Barcode Support
Billing & Invoicing
CRM
Intake Forms
Inventory Management
Parts Inventory Management
Point of Sale (POS)
Repair Tracking
Work Order Management

Integrations

Asset Integrity Hub (AIH)
Axis LMS
HappySat
IT Portal
Integrately
KonnectzIT
NationBuilder
Nearby Now
Nexa
NinjaOne
QuickBooks Online
QuickBooks Online Advanced
Quickwork
Square Appointments
Square POS
Square for Retail
TechSuite
Workbooks Web Insights
Wufoo
vCIO Hero

Integrations

Asset Integrity Hub (AIH)
Axis LMS
HappySat
IT Portal
Integrately
KonnectzIT
NationBuilder
Nearby Now
Nexa
NinjaOne
QuickBooks Online
QuickBooks Online Advanced
Quickwork
Square Appointments
Square POS
Square for Retail
TechSuite
Workbooks Web Insights
Wufoo
vCIO Hero
Claim FieldEdge and update features and information
Claim FieldEdge and update features and information
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