Field Force Tracker vs. Fieldcode Comparison


Field Force Tracker Rapidsoft Systems	Fieldcode	+	+
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About Field Force Tracker - A Feature Rich, Easy to Use, Comprehensive Field Service Software Solution Field Force Tracker™ is a very feature rich, comprehensive, enterprise-grade yet easy to use Field Service Software with the most powerful mobile applications in the industry. With it, you can quickly schedule jobs, dispatch right employees, collect accurate information, manage inventory, and invoice faster. Our field service software makes it easy for you to eliminate waste, get more done in less time and become more profitable. On top of it all, despite having enterprise grade features to support even the largest deployments, it is highly affordable even for the smallest businesses. It is a Web-based, Cloud hosted Field Service Management Software that will streamline Job Scheduling, Dispatch, Customer Management, Vendor and Employee Management, Work Orders, Equipment Maintenance, Inventory Management, Employee Tracking, Asset Management, Customer Service Tickets	About Fieldcode is an AI-powered Zero-Touch Field Service Management platform that automates field service operations from request to resolution. With a strong focus on IT and Telecom service providers, Fieldcode helps organizations run their own engineers, subcontractors, and service partners as one workforce. The platform uses automation and AI-powered service actions to support scheduling, dispatching, route optimization, SLA management, parts logistics, and field workflows. Work can be assigned based on skills, availability, location, priority, SLAs, parts, and service requirements. IT use cases include break/fix, IMAC, device swaps, installations, maintenance, and multi-site support. Telecom use cases include FTTH/FTTx, CPE, network maintenance, and fault restoration. Additional capabilities include offline mobile workflows, customer self-service, asset and inventory management, Voice AI, and integrations with ITSM, ERP, CRM, OSS/BSS, and other business systems.
Platforms Supported Windows Not Supported Mac Not Supported Linux Not Supported Cloud Supported On-Premises Not Supported iPhone Supported iPad Supported Android Supported Chromebook Not Supported	Platforms Supported Windows Not Supported Mac Not Supported Linux Not Supported Cloud Supported On-Premises Not Supported iPhone Supported iPad Supported Android Supported Chromebook Supported
Audience Service industries	Audience IT & Telecom service providers running their own engineers, subcontractors, and service partners as one workforce across distributed, SLA-driven field operations.
Support Phone Support Not Supported 24/7 Live Support Supported Online Supported	Support Phone Support Supported 24/7 Live Support Not Supported Online Supported
API Offers API Not Supported	API Offers API Supported
Screenshots and Videos View more images or videos	Screenshots and Videos View more images or videos
Pricing $19.99/month/user Starting cost fee of $149. Custom pricing solutions for small/big clients. Free Version Not Supported Free Trial Supported	Pricing $25 per user per month Fieldcode offers three pricing tiers: Start: $25 per month per user Business: $45 per month per user Enterprise: $65 per month per user Free Version Not Supported Free Trial Supported
Reviews/Ratings Overall 5.0 / 5 ease 5.0 / 5 features 4.9 / 5 design 4.8 / 5 support 4.9 / 5 Read all reviews	Reviews/Ratings Overall 5.0 / 5 ease 5.0 / 5 features 5.0 / 5 design 4.5 / 5 support 5.0 / 5 Read all reviews
Pros & Cons from Real Users Pros What I like most is how Field Force Tracker centralizes our entire service operation. From the moment a work order comes in, it's assigned, scheduled, and tracked with full visibility for both office and field staff. The best part about Field Force Tracker is how much real world context it gives our staffing decisions. Before FFT, our scheduling process was exhausting. We were using a mix of whiteboards, phone calls, and Excel sheets. Technicians would often miss updates, or we’d double book crews without realizing. Now, with Field Force Tracker, I can assign jobs in just a few clicks, view real time crew availability, and instantly communicate updates to their mobile app. What stands out most to me about Field Force Tracker is how it effortlessly bridges the gap between management and field teams. In service industries like HVAC, plumbing, and security, keeping track of where your technicians are, what jobs they’re working on, and how efficiently they’re completing tasks is crucial and this platform nails it. From realtime technician tracking to seamless job assignment and invoice automation, the platform transforms routine dispatching into a strategic leadership opportunity. Cons One minor issue is customization: while the platform is robust, there are areas (like invoice templates or specific reporting formats) where a bit more flexibility would go a long way. Field Force Tracker works great on its own, but what I’d love to see is better integration with external HR or recruiting tools. The pain point area is the mobile app’s responsiveness in the field. Our technicians are often working in areas with low signal construction sites, basements, or remote buildings. The app occasionally freezes or struggles to upload photos or sync updates in real time. While Field Force Tracker excels in many areas, one aspect that could use improvement is the customization options for reporting. For companies managing diverse service teams, having more flexible, tailored reports would help in making data driven decisions faster. While the mobile app is robust, occasional syncing delays can occur when technicians operate in areas with limited connectivity.	Pros & Cons from Real Users Pros Implementation was very smooth and fast considering that it is a software used by so many people in day to day operations. We were initially hesitant but after some days we achieved already huge benefits for technicians as well as dispatchers. User acceptance was much higher than expected! We have set multiple workflows in the tool which do allow us to handle various projects. We use Fieldcode to plan our tickets and have the field technicians report their work. It’s connected to many of our customer systems to transfer the tickets into Fieldcode which saves us a lot of manually data transfer. Cons Fieldcode has no billing/invoicing module which would have helped us but we connected a third party software to Fieldcode via API and it worked well. At times it takes long for new features to be implemented. I find it complicated to get new things added if it’s not part of the standard software.
Training Documentation Supported Webinars Supported Live Online Supported In Person Supported	Training Documentation Supported Webinars Supported Live Online Supported In Person Supported
Company Information Rapidsoft Systems Founded: 2006 United States www.fieldforcetracker.com	Company Information Fieldcode Founded: 2001 Germany fieldcode.com
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Categories Appliance Repair Supported Cleaning Services Supported Computer Aided Dispatch Supported Field Service Management Supported HVAC Supported IT Service Supported Maintenance Management Supported Plumbing Supported Scheduling Supported Service Dispatch Supported Tool Management Supported Tradesman Job Management Supported Transportation Dispatch Supported Work Order Supported	Categories Field Service Management Supported IoT Supported Predictive Analytics Supported Route Planning Supported Scheduling Supported Service Dispatch Supported Tradesman Job Management Supported
Field Service Management Features Billing & Invoicing Supported Contact Database Supported Contract Management Supported Customer Database Supported Dispatch Management Supported Electronic Signature Supported Inventory Management Supported Mobile Access Supported Payment Collection in the Field Supported Quotes / Estimates Supported Routing Supported Scheduling Supported Service History Tracking Supported Time Clock Supported Work Order Management Supported Scheduling Features Alerts/Notifications Supported Appointment Scheduling Supported Automated Scheduling Supported Calendar Management Supported Class Scheduling Supported Employee Scheduling Supported Facility Scheduling Supported Group Scheduling Supported Interview Scheduling Not Supported Meeting Room Booking Supported Multi-Location Supported Online Scheduling Supported Payment Processing Supported Real-time Scheduling Supported Reservations Supported Resource Scheduling Supported Room Booking Management Supported Service Dispatch Features Billing & Invoicing Supported Call Center Management Supported Contract Management Supported Customer Database Supported Inventory Control Supported Job Management Supported Job Tracking Supported Mobile Access Supported Routing Supported Scheduling Supported Self Service Portal Supported Service History Tracking Supported Technician Management Supported Work Order Management Supported Show More Features Cleaning Services Features Billing & Invoicing Supported Client Management Supported Dispatch Management Supported Inventory Control Supported Job Management Supported Mobile Access Supported Payroll Management Supported Quotes / Estimates Supported Recurring Appointments Supported Routing Supported Scheduling Supported Service History Tracking Supported Work Order Management Supported HVAC Features Billing & Invoicing Supported Customer Database Supported Dispatch Management Supported Inventory Control Supported Job Management Supported Maintenance Scheduling Supported Mobile Access Supported Quotes / Estimates Supported Routing Supported Scheduling Supported Service History Tracking Supported Technician Management Supported Work Order Management Supported IT Service Features Contract Management Supported Incident Management Supported IT Asset Management Supported Knowledge Management Supported Release Management Supported Self Service Portal Supported Service Catalog Supported Service Reporting Supported Ticket Management Supported Maintenance Management Features Asset Tracking Supported Billing & Invoicing Not Supported Calibration Management Supported Dispatch Management Not Supported Inventory Control Supported Inventory Management Supported Key & Lock Management Supported Mobile Access Supported Planning Calendar Supported Predictive Maintenance Supported Preventive Maintenance Supported Purchasing Supported Scheduling Supported Service History Tracking Supported Technician Management Supported Work Order Management Supported Plumbing Features Billing & Invoicing Supported Customer Database Supported Dispatch Management Supported Inventory Control Supported Job Management Supported Mobile Access Supported Quotes / Estimates Supported Routing Supported Scheduling Supported Service History Tracking Supported Technician Management Supported Work Order Management Supported Tool Management Features Calibration Management Supported Fixed Asset Management Supported Issue & Return Management Supported Job Costing Supported Maintenance Scheduling Supported Order Management Supported Tool Kitting Supported Transportation Dispatch Features Billing & Invoicing Supported Computer Aided Dispatch Supported Customer Database Supported Emergency Dispatch Supported Fuel Management Supported Mileage Tracking Supported Order Management Supported Routing Supported Scheduling Supported Vehicle Tracking Supported Work Order Features Contract Management Supported Customer Database Supported Dispatch Management Supported Inventory Control Supported Job Management Supported Preventive Maintenance Supported Quotes / Estimates Supported Recurring Appointments Supported Routing Supported Scheduling Supported Task Management Supported	Field Service Management Features Billing & Invoicing Supported Contact Database Supported Contract Management Supported Customer Database Supported Dispatch Management Supported Electronic Signature Supported Inventory Management Supported Mobile Access Supported Payment Collection in the Field Supported Quotes / Estimates Not Supported Routing Supported Scheduling Supported Service History Tracking Supported Time Clock Supported Work Order Management Supported Scheduling Features Alerts/Notifications Supported Appointment Scheduling Supported Automated Scheduling Supported Calendar Management Not Supported Class Scheduling Not Supported Employee Scheduling Supported Facility Scheduling Supported Group Scheduling Supported Interview Scheduling Not Supported Meeting Room Booking Not Supported Multi-Location Supported Online Scheduling Supported Payment Processing Not Supported Real-time Scheduling Supported Reservations Not Supported Resource Scheduling Supported Room Booking Management Not Supported Service Dispatch Features Billing & Invoicing Supported Call Center Management Supported Contract Management Supported Customer Database Supported Inventory Control Supported Job Management Supported Job Tracking Supported Mobile Access Supported Routing Supported Scheduling Supported Self Service Portal Supported Service History Tracking Supported Technician Management Supported Work Order Management Supported Tradesman Job Management Features Contract Management Supported Customer Database Not Supported Dispatch Management Supported For Builders Not Supported For Electricians Not Supported For Field Service Businesses Supported For HVAC Not Supported For Plumbers Not Supported For Roofers Not Supported Invoicing Not Supported Job Tracking Not Supported Payments Not Supported Quoting Not Supported Reporting Supported Scheduling Supported Time Tracking Supported Show More Features Predictive Analytics Features AI / Machine Learning Supported Benchmarking Not Supported Data Blending Not Supported Data Mining Not Supported Demand Forecasting Supported For Education Not Supported For Healthcare Supported Modeling & Simulation Not Supported Sentiment Analysis Not Supported Route Planning Features Capacity Planning Supported Drag & Drop Scheduling Supported Driver Management Supported Emergency Dispatch Supported GPS Tracking Supported Performance Metrics Supported Route Costing Supported Territory Management Supported
Integrations Dynamics 365 Commerce Not Supported Field Nation Not Supported HubSpot CRM Not Supported HubSpot Customer Platform Not Supported QuickBooks Accountants Not Supported QuickBooks Online Supported QuickBooks Online Advanced Supported Salesforce Not Supported ServiceNow Not Supported Zoho CRM Not Supported monday AI work platform Not Supported Show More Integrations View All 3 Integrations	Integrations Dynamics 365 Commerce Supported Field Nation Supported HubSpot CRM Supported HubSpot Customer Platform Supported QuickBooks Accountants Supported QuickBooks Online Not Supported QuickBooks Online Advanced Not Supported Salesforce Supported ServiceNow Supported Zoho CRM Supported monday AI work platform Supported Show More Integrations View All 9 Integrations
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