Fidly vs. Totango Comparison


Fidly	Totango 5.0 out of 5 stars
Learn More about Fidly Update Features for Fidly	Learn More about Totango Update Features for Totango	Add To Compare	Add To Compare

Fidly	Totango
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Fidly: About Fidly is a cloud-based customer success platform for B2B companies with recurring customer relationships, including SaaS providers, accounting firms, agencies, consultancies, and other service businesses. Teams define one-time customer journey stages and recurring routines with deadlines; Fidly checks progress daily and organizes a priority queue showing which accounts are due or overdue and why. The platform also includes team tasks, NPS and CSAT surveys, a daily 0–100 customer health score, AI summaries and analysis of survey comments and customer meetings, and an AI chat assistant for questions about customer accounts. Customers can be added manually or by spreadsheet, while product-usage data can be sent through the Pixel, REST API, or Zapier. The health score combines usage, adoption, financial, stability, and relationship signals, while the priority queue helps teams decide which account to address first.	Totango: About Totango is a customer success platform built to help businesses streamline operations, drive retention, and scale revenue without limits. Designed for cross-functional teams, it unifies customer data, health insights, and engagement tools into one connected system. With flexible dashboards, automated workflows, and best-practice playbooks, teams can efficiently manage complex accounts and multi-product environments. Totango equips organizations to understand customer health in real time, proactively reduce churn, and deliver value at every stage of the journey. Its enterprise-grade security ensures data remains protected while teams execute at scale. As companies grow, Totango adapts with them, supporting thousands of customers through digital programs or high-touch strategies.
Fidly: Platforms Supported Windows Supported Mac Not Supported Linux Not Supported Cloud Supported On-Premises Not Supported iPhone Not Supported iPad Not Supported Android Not Supported Chromebook Not Supported	Totango: Platforms Supported Windows Not Supported Mac Not Supported Linux Not Supported Cloud Supported On-Premises Not Supported iPhone Not Supported iPad Not Supported Android Not Supported Chromebook Not Supported
Fidly: Audience B2B companies with recurring revenue, including SaaS providers, accounting firms, agencies, and other subscription-service businesses with customer success or account management teams.	Totango: Audience Totango is built for customer success, sales, and revenue teams at growing or enterprise organizations that need scalable tools to reduce churn, improve retention, and accelerate customer value delivery
Fidly: Support Phone Support Not Supported 24/7 Live Support Not Supported Online Not Supported	Totango: Support Phone Support Supported 24/7 Live Support Not Supported Online Supported
Fidly: API Offers API Supported	Totango: API Offers API Supported
Fidly: Screenshots and Videos No images available	Totango: Screenshots and Videos View more images or videos
Fidly: Pricing R$297/month Start is R$297/month for up to 100 customers; Essencial is R$597/month for up to 300; Profissional is R$997/month for up to 1,000; Escala starts at R$1,294/month for larger portfolios. Extra users are R$10/month; annual billing gives two months free. A 30-day free trial is offered on all plans. Free Version Not Supported Free Trial Supported	Totango: Pricing No information available. Free Version Supported Free Trial Supported
Fidly: Reviews/Ratings Overall 0.0 / 5 ease 0.0 / 5 features 0.0 / 5 design 0.0 / 5 support 0.0 / 5 This software hasn't been reviewed yet. Be the first to provide a review: Review this Software	Totango: Reviews/Ratings Overall 5.0 / 5 ease 5.0 / 5 features 5.0 / 5 design 5.0 / 5 support 5.0 / 5 Read all reviews
	Totango: Pros & Cons from Real Users Pros Easy to integrate. The user interface is clean and offers great customization in its dashboard. It helps to understand the customer better and help to deliver the best as they required. Cons It worked great for me. Nothing to share about cons.
Fidly: Training Documentation Supported Webinars Not Supported Live Online Not Supported In Person Not Supported	Totango: Training Documentation Supported Webinars Supported Live Online Supported In Person Supported
Fidly: Company Information Fidly Founded: 2026 Brazil fidly.com.br	Totango: Company Information Totango Founded: 2010 United States www.totango.com
Fidly: Alternatives ValueRamp	Totango: Alternatives Smaply 4.5 out of 5 stars
Fidly: SuccessGuardian 5.0 out of 5 stars	Totango: Alida
Fidly: Successifier	Totango: EvaluationsHub 5.0 out of 5 stars
Fidly: Supportbench 4.9 out of 5 stars	Totango: Gainsight
Fidly: Freshsuccess Freshworks View All	Totango: ChurnZero View All
Fidly: Categories Customer Success Supported	Totango: Categories AI Customer Success Supported Customer Experience Supported Customer Revenue Optimization (CRO) Supported Customer Satisfaction Supported Customer Success Supported Experience Management Supported Marketing Automation Supported Product Analytics Supported
	Totango: Customer Success Features Account Alerts Not Supported Account Management Supported Communication Management Not Supported Customer Engagement Not Supported Customer Lifecycle Management Supported Health Score Supported Onboarding Not Supported Revenue Management Not Supported Usage Tracking / Analytics Not Supported Win / Loss Analysis Not Supported Show More Features Customer Experience Features Action Management Supported Analytics Supported Customer Segmentation Supported Dashboard Supported Feedback Management Supported Knowledge Management Not Supported Multi-Channel Collection Not Supported Sentiment Analysis Not Supported Survey Management Supported Text Analysis Not Supported Trend Analysis Supported Customer Satisfaction Features 360 Degree Feedback Not Supported Analytics Supported Call Reporting Not Supported Complaint Monitoring Supported Feedback Collection Supported Survey Management Supported Experience Management Features Action Management Supported Analytics Supported Customer Segmentation Supported Dashboard Supported Feedback Management Supported Knowledge Management Not Supported Multi-Channel Collection Not Supported Sentiment Analysis Not Supported Survey Management Supported Text Analysis Not Supported Trend Analysis Supported Marketing Automation Features A/B Testing Not Supported Analytics / ROI Tracking Supported Artificial Intelligence Not Supported Content / Blogging Platform Not Supported Customizable CTAs Supported Drip Campaigns Supported Dynamic Content Supported Landing Pages / Web Forms Not Supported Lead Scoring Not Supported Sales Intelligence Supported Search Marketing Not Supported Segmentation Supported Social Marketing Not Supported Website Visitor Tracking Not Supported
Fidly: Integrations HubSpot CRM Supported Zapier Supported Zendesk Supported APIANT Not Supported AccessOwl Not Supported Amazon Redshift Not Supported Causal Not Supported Dropbox Not Supported GTM Buddy Not Supported Microsoft Dynamics 365 Not Supported MinIO Not Supported MySQL Not Supported NetSuite Not Supported Outdoo AI Not Supported Retently Not Supported SQL Server Not Supported Slack Not Supported Stripe Supported Vervemail Not Supported Zoho Directory Not Supported Show More Integrations View All 5 Integrations	Totango: Integrations HubSpot CRM Supported Zapier Supported Zendesk Supported APIANT Supported AccessOwl Supported Amazon Redshift Supported Causal Supported Dropbox Supported GTM Buddy Supported Microsoft Dynamics 365 Supported MinIO Supported MySQL Supported NetSuite Supported Outdoo AI Supported Retently Supported SQL Server Supported Slack Supported Stripe Not Supported Vervemail Supported Zoho Directory Supported Show More Integrations View All 48 Integrations
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