Fidly vs. Supportbench Comparison


Fidly	Supportbench 4.9 out of 5 stars
Learn More about Fidly Update Features for Fidly	Learn More about Supportbench Update Features for Supportbench	Add To Compare	Add To Compare

Fidly	Supportbench
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Use our Recruiting, Street-Level Lead Tracking, Area Management, Video Training, and Leaderboards to manage your Door-to-Door efforts. 4.6 out of 5 stars 45 Ratings Visit Website for Pocomos Titan Build the forms, portals, documents, eSignatures, surveys, and workflows your business needs while keeping Salesforce at the center of it all. Titan brings these experiences into a single Salesforce-first platform, with data connected to Salesforce in real time rather than creating another place for it to live. Give customers, partners, and employees secure ways to interact with Salesforce. Collect and update information through dynamic forms, build branded portals, generate documents from Salesforce data, collect signatures, run surveys, and automate complex business processes. For forms and portals, Titan AI Studio gets you to a strong first version faster. Describe what you need in plain language and Titan creates the structure, fields, styling, and Salesforce mapping. Then refine the details in the visual builder. Titan AI understands your Salesforce data model, including objects, fields, and relationships, without accessing sensitive Salesforce record data. You get AI-assisted speed while staying in control of what gets built and how it works. Experience Studio and Document Studio bring these capabilities together, giving Salesforce teams one platform to build and manage customer-facing experiences, documents, and business processes. 4.9 out of 5 stars 378 Ratings Visit Website for Titan ThriveSparrow ThriveSparrow is an employee experience platform tailored for HR professionals. ThriveSparrow seeks to transform the workplace into a thriving ecosystem where employee experience meets organizational growth. What sets ThriveSparrow apart is its seamless combination of user experience, actionable insights, and holistic employee engagement features. 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Fidly: About Fidly is a cloud-based customer success platform for B2B companies with recurring customer relationships, including SaaS providers, accounting firms, agencies, consultancies, and other service businesses. Teams define one-time customer journey stages and recurring routines with deadlines; Fidly checks progress daily and organizes a priority queue showing which accounts are due or overdue and why. The platform also includes team tasks, NPS and CSAT surveys, a daily 0–100 customer health score, AI summaries and analysis of survey comments and customer meetings, and an AI chat assistant for questions about customer accounts. Customers can be added manually or by spreadsheet, while product-usage data can be sent through the Pixel, REST API, or Zapier. The health score combines usage, adoption, financial, stability, and relationship signals, while the priority queue helps teams decide which account to address first.	Supportbench: About Supportbench is a powerful customer service management tool that helps you deliver exceptional customer support. We are razor focused in helping teams that have to support other businesses (B2B) in helping to manage all of the complexities that arise when supporting these high volume environments. Supportbench provides enterprise-level tools that allow mid-sized businesses to help retain more customers, automate more, while saving costs. Features include customizable surveys including NPS and CSAT, seamless integrations to CRMs like Salesforce, real time analytics, built in scheduling tools, knowledge base, support ticketing system, agent and team scorecards, customer success health scoring, adaptive response times and much more. Our reviews SAY IT ALL ..🎤.
Fidly: Platforms Supported Windows Supported Mac Not Supported Linux Not Supported Cloud Supported On-Premises Not Supported iPhone Not Supported iPad Not Supported Android Not Supported Chromebook Not Supported	Supportbench: Platforms Supported Windows Not Supported Mac Not Supported Linux Not Supported Cloud Supported On-Premises Not Supported iPhone Supported iPad Supported Android Supported Chromebook Supported
Fidly: Audience B2B companies with recurring revenue, including SaaS providers, accounting firms, agencies, and other subscription-service businesses with customer success or account management teams.	Supportbench: Audience Customer support & success teams supporting businesses
Fidly: Support Phone Support Not Supported 24/7 Live Support Not Supported Online Not Supported	Supportbench: Support Phone Support Supported 24/7 Live Support Supported Online Supported
Fidly: API Offers API Supported	Supportbench: API Offers API Supported
Fidly: Screenshots and Videos No images available	Supportbench: Screenshots and Videos View more images or videos
Fidly: Pricing R$297/month Start is R$297/month for up to 100 customers; Essencial is R$597/month for up to 300; Profissional is R$997/month for up to 1,000; Escala starts at R$1,294/month for larger portfolios. Extra users are R$10/month; annual billing gives two months free. A 30-day free trial is offered on all plans. Free Version Not Supported Free Trial Supported	Supportbench: Pricing $35.00/month/user Per agent scaled pricing that starts at $35 per agent per month. No hidden modules, or extra fees. Free Version Not Supported Free Trial Supported
Fidly: Reviews/Ratings Overall 0.0 / 5 ease 0.0 / 5 features 0.0 / 5 design 0.0 / 5 support 0.0 / 5 This software hasn't been reviewed yet. Be the first to provide a review: Review this Software	Supportbench: Reviews/Ratings Overall 4.9 / 5 ease 4.6 / 5 features 4.6 / 5 design 4.4 / 5 support 4.6 / 5 Read all reviews
	Supportbench: Pros & Cons from Real Users Pros I find Supportbench an easy software to get work done more quickly and effectively. I for one find most of the features easy to use and operate. User-friendly interface: Supportbench has a clean and intuitive interface that is easy to navigate and use. Comprehensive ticket management: The platform offers robust ticket management capabilities, including the ability to categorize, prioritize, and escalate tickets as needed. Collaboration tools: Supportbench allows team members to work together on customer inquiries and issues, ensuring that customers receive prompt and efficient support. Email integration: The software integrates with a variety of email platforms, allowing businesses to manage customer inquiries and support tickets directly from their email inboxes. Reporting and analytics: Supportbench provides real-time reporting and analytics, allowing businesses to track the performance of their customer support operations and identify areas for improvement. Supportbench afford our group with a whole patron government system. Because the entire thing is regarding definitive platform, we perform rule every communications in incomplete area below accumulate a complete traverse over our customers then our teams. Due to fact that the entire things is within a single platform, we are able to manage all communication regarding some area or maintain full oversight among each our clients (employees). As the entire system is in one area, we are able to manage all verbal exchange and have full oversight over our clients and employees. Cons At first I had a few challenges and questions about the software, but after how the Supportbench team provided assist in a timely manner, I was good to go. Room for more streamlined learning experience: Some users may find that a more streamlined learning experience would make it easier for them to get up and running with Supportbench quickly. I recently found a Trojan horse (virus) in the regulation among one on my cases, however I posted to them the hassle then that was fixed the arrival day. Despite having sent the problem according to them, the next day the problem remained. One of my instances had a virus in it (Supportbench), but I reported it to them, and the problem become constant the following day.
Fidly: Training Documentation Supported Webinars Not Supported Live Online Not Supported In Person Not Supported	Supportbench: Training Documentation Supported Webinars Supported Live Online Supported In Person Supported
Fidly: Company Information Fidly Founded: 2026 Brazil fidly.com.br	Supportbench: Company Information Supportbench Founded: 2015 Canada www.supportbench.com
Fidly: Alternatives ValueRamp	Supportbench: Alternatives LiveAgent Quality Unit 4.8 out of 5 stars
Fidly: SuccessGuardian 5.0 out of 5 stars	Supportbench: Wix Answers WixAnswers.com 5.0 out of 5 stars
Fidly: Successifier	Supportbench: Zoho Desk Zoho 4.9 out of 5 stars
Fidly: Supportbench 4.9 out of 5 stars	Supportbench: Zendesk 4.3 out of 5 stars
Fidly: Freshsuccess Freshworks View All	Supportbench: Klaus View All
Fidly: Categories Customer Success Supported	Supportbench: Categories Customer Experience Supported Customer Satisfaction Supported Customer Self-Service Supported Customer Service Supported Customer Success Supported Help Desk Supported Knowledge Management Supported Live Chat Supported
	Supportbench: Customer Success Features Account Alerts Supported Account Management Supported Communication Management Supported Customer Engagement Supported Customer Lifecycle Management Supported Health Score Supported Onboarding Supported Revenue Management Supported Usage Tracking / Analytics Not Supported Win / Loss Analysis Not Supported Show More Features Customer Experience Features Action Management Supported Analytics Supported Customer Segmentation Supported Dashboard Supported Feedback Management Supported Knowledge Management Supported Multi-Channel Collection Supported Sentiment Analysis Supported Survey Management Supported Text Analysis Supported Trend Analysis Supported Customer Satisfaction Features 360 Degree Feedback Supported Analytics Supported Call Reporting Supported Complaint Monitoring Supported Feedback Collection Supported Survey Management Supported Customer Service Features Alerts / Escalation Supported Appointment Management Supported Call Center Management Not Supported Email Management Supported Knowledge Base Supported Live Chat Supported Performance Metrics Supported Queue Management Supported Self Service Portal Supported Social Media Integration Supported Surveys & Feedback Supported Virtual Assistant Not Supported Workflow Management Supported Help Desk Features Alerts / Escalation Supported Automated Routing Supported Community Forums Supported Customizable Branding Supported Document Storage Supported Email Integration Supported Incident Management Supported Interaction Tracking Supported IT Asset Management Supported Knowledge Base Supported Known Issue Management Supported Live Chat Supported Multi-Channel Communication Supported Multiple Brands / Products Supported Network Monitoring Supported Real-time Chat Supported Self Service Portal Supported Service Level Agreement (SLA) Management Supported Ticket Management Supported Knowledge Management Features Artificial Intelligence (AI) Not Supported Cataloging / Categorization Supported Collaboration Supported Content Management Supported Decision Tree Supported Discussion Boards Supported Full Text Search Supported Knowledge Base Management Supported Self Service Portal Supported Live Chat Features Canned Responses Supported Customizable Branding Supported Geo Targeting Not Supported Offline Form Supported Proactive Chat Supported Screen Sharing Not Supported Third Party Integration Supported Transfers / Routing Supported Website Visitor Tracking Supported
Fidly: Integrations Azure Automation Not Supported Azure DevOps Not Supported Clearbit Not Supported Facebook Not Supported HubSpot CRM Supported Intercom Not Supported Jira Not Supported LiveChat Not Supported Make Supported Microsoft Entra ID Not Supported NinjaOne Not Supported RingCentral RingCX Not Supported Salesforce Not Supported Slack Not Supported Stripe Supported X (Twitter) Not Supported Zapier Supported Zendesk Supported Zoom Phone Not Supported Show More Integrations View All 5 Integrations	Supportbench: Integrations Azure Automation Supported Azure DevOps Supported Clearbit Supported Facebook Supported HubSpot CRM Not Supported Intercom Supported Jira Supported LiveChat Supported Make Not Supported Microsoft Entra ID Supported NinjaOne Supported RingCentral RingCX Supported Salesforce Supported Slack Supported Stripe Not Supported X (Twitter) Supported Zapier Not Supported Zendesk Not Supported Zoom Phone Supported Show More Integrations View All 16 Integrations
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