FeedbackExpress vs. Prodsight Comparison


FeedbackExpress	Prodsight Product Insight	+	+
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About Now you can automatically trigger official Amazon rating requests using the same system behind the Request a Review feature in Seller Central. No manual clicking per order, no worrying about restrictions, just a fully automated process that is 100% compliant with Amazon’s policies. In 2019, eDesk acquired FeedbackExpress, the much loved Amazon feedback tool, for safely requesting and boosting seller feedback and reviews. Over the years we’ve listened to and learned from our FeedbackExpress customers and brought their best insights to reality in our eDesk Feedback product. FeedbackExpress customers now love eDesk Feedback’s 100% compliant and automated system for gathering more feedback and reviews safely. They also love the fact that they can gather reviews across Amazon, eBay, Trustpilot and Google My Business, effectively increasing conversions on their webstores too.	About Deeply understand customer feedback across all channels - from support tickets to reviews. Combine your support tickets, reviews, surveys, NPS and other customer feedback into a single repository. Get each piece of feedback automatically analyzed for topics and sentiment based on your custom taxonomy. Get real-time insights around customer issues and requests and drive measurable improvements to your CX. Bring all your feedback to one easily accessible place from all your favorite tools. Analyze your support tickets, reviews, surveys and other customer feedback automatically. Prodsight automatically scans your conversations and surfaces the most important topics that you should be tracking. Our AI suggests topics such as pricing complaints, technical issues and cancellations. Create your own custom topics to track specific elements or features of your platform. Use sub-topics to drill-down into topics to identify underlying issues.
Platforms Supported Windows Not Supported Mac Not Supported Linux Not Supported Cloud Supported On-Premises Not Supported iPhone Not Supported iPad Not Supported Android Not Supported Chromebook Not Supported	Platforms Supported Windows Not Supported Mac Not Supported Linux Not Supported Cloud Supported On-Premises Not Supported iPhone Not Supported iPad Not Supported Android Not Supported Chromebook Not Supported
Audience Businesses looking for a solution to get more Amazon reviews and feedback	Audience Leaders and managers of support, success, product and CX
Support Phone Support Supported 24/7 Live Support Not Supported Online Supported	Support Phone Support Supported 24/7 Live Support Not Supported Online Supported
API Offers API Not Supported	API Offers API Supported
Screenshots and Videos View more images or videos	Screenshots and Videos View more images or videos
Pricing $20 per month Free Version Not Supported Free Trial Not Supported	Pricing $100 per month Free Version Not Supported Free Trial Supported
Reviews/Ratings Overall 0.0 / 5 ease 0.0 / 5 features 0.0 / 5 design 0.0 / 5 support 0.0 / 5 This software hasn't been reviewed yet. Be the first to provide a review: Review this Software	Reviews/Ratings Overall 0.0 / 5 ease 0.0 / 5 features 0.0 / 5 design 0.0 / 5 support 0.0 / 5 This software hasn't been reviewed yet. Be the first to provide a review: Review this Software

Training Documentation Supported Webinars Supported Live Online Not Supported In Person Not Supported	Training Documentation Supported Webinars Supported Live Online Supported In Person Not Supported
Company Information FeedbackExpress United Kingdom www.edesk.com/feedbackexpress/	Company Information Product Insight Founded: 2017 United Kingdom prodsight.com
Alternatives FeedbackOutlook	Alternatives ClientZen
xSellco Feedback xSellco	Clientpulse
FeedbackFive eComEngine	Seven24
eComEngine	Klarion AI
HighFive Lonesome Labs View All	Caplena View All
Categories Customer Experience Supported	Categories Customer Experience Supported Customer Feedback Supported
Customer Experience Features Action Management Not Supported Analytics Not Supported Customer Segmentation Not Supported Dashboard Not Supported Feedback Management Supported Knowledge Management Not Supported Multi-Channel Collection Not Supported Sentiment Analysis Not Supported Survey Management Not Supported Text Analysis Not Supported Trend Analysis Not Supported	Customer Experience Features Action Management Not Supported Analytics Supported Customer Segmentation Supported Dashboard Supported Feedback Management Supported Knowledge Management Supported Multi-Channel Collection Supported Sentiment Analysis Supported Survey Management Not Supported Text Analysis Supported Trend Analysis Supported
Integrations AskNicely Not Supported Delighted Not Supported Formsite Not Supported Formstack Not Supported G2 Not Supported Google Chrome Not Supported Google Sheets Not Supported Intercom Not Supported Jotform Not Supported Pendo Not Supported Retently Not Supported Slack Not Supported SurveyMonkey Not Supported Tripadvisor Not Supported TrustRadius Not Supported Wufoo Not Supported Yelp Not Supported Zapier Not Supported Zendesk Not Supported Show More Integrations	Integrations AskNicely Supported Delighted Supported Formsite Supported Formstack Supported G2 Supported Google Chrome Supported Google Sheets Supported Intercom Supported Jotform Supported Pendo Supported Retently Supported Slack Supported SurveyMonkey Supported Tripadvisor Supported TrustRadius Supported Wufoo Supported Yelp Supported Zapier Supported Zendesk Supported Show More Integrations View All 26 Integrations
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