Prodsight

Prodsight

Product Insight
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About

Now you can automatically trigger official Amazon rating requests using the same system behind the Request a Review feature in Seller Central. No manual clicking per order, no worrying about restrictions, just a fully automated process that is 100% compliant with Amazon’s policies. In 2019, eDesk acquired FeedbackExpress, the much loved Amazon feedback tool, for safely requesting and boosting seller feedback and reviews. Over the years we’ve listened to and learned from our FeedbackExpress customers and brought their best insights to reality in our eDesk Feedback product. FeedbackExpress customers now love eDesk Feedback’s 100% compliant and automated system for gathering more feedback and reviews safely. They also love the fact that they can gather reviews across Amazon, eBay, Trustpilot and Google My Business, effectively increasing conversions on their webstores too.

About

Deeply understand customer feedback across all channels - from support tickets to reviews. Combine your support tickets, reviews, surveys, NPS and other customer feedback into a single repository. Get each piece of feedback automatically analyzed for topics and sentiment based on your custom taxonomy. Get real-time insights around customer issues and requests and drive measurable improvements to your CX. Bring all your feedback to one easily accessible place from all your favorite tools. Analyze your support tickets, reviews, surveys and other customer feedback automatically. Prodsight automatically scans your conversations and surfaces the most important topics that you should be tracking. Our AI suggests topics such as pricing complaints, technical issues and cancellations. Create your own custom topics to track specific elements or features of your platform. Use sub-topics to drill-down into topics to identify underlying issues.

Platforms Supported

Windows
Mac
Linux
Cloud
On-Premises
iPhone
iPad
Android
Chromebook

Platforms Supported

Windows
Mac
Linux
Cloud
On-Premises
iPhone
iPad
Android
Chromebook

Audience

Businesses looking for a solution to get more Amazon reviews and feedback

Audience

Leaders and managers of support, success, product and CX

Support

Phone Support
24/7 Live Support
Online

Support

Phone Support
24/7 Live Support
Online

API

Offers API

API

Offers API

Screenshots and Videos

Screenshots and Videos

Pricing

$20 per month
Free Version
Free Trial

Pricing

$100 per month
Free Version
Free Trial

Reviews/Ratings

Overall 0.0 / 5
ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

This software hasn't been reviewed yet. Be the first to provide a review:

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Reviews/Ratings

Overall 0.0 / 5
ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

This software hasn't been reviewed yet. Be the first to provide a review:

Review this Software

Training

Documentation
Webinars
Live Online
In Person

Training

Documentation
Webinars
Live Online
In Person

Company Information

FeedbackExpress
United Kingdom
www.edesk.com/feedbackexpress/

Company Information

Product Insight
Founded: 2017
United Kingdom
prodsight.com

Alternatives

Alternatives

FeedbackFive

FeedbackFive

eComEngine
HighFive

HighFive

Lonesome Labs

Categories

Categories

Customer Experience Features

Action Management
Analytics
Customer Segmentation
Dashboard
Feedback Management
Knowledge Management
Multi-Channel Collection
Sentiment Analysis
Survey Management
Text Analysis
Trend Analysis

Customer Experience Features

Action Management
Analytics
Customer Segmentation
Dashboard
Feedback Management
Knowledge Management
Multi-Channel Collection
Sentiment Analysis
Survey Management
Text Analysis
Trend Analysis

Integrations

AskNicely
Delighted
Formsite
Formstack
Freshdesk
G2
Google Business Profile
Google Sheets
Intercom
Pendo
Retently
Slack
Stackreaction
SurveyMonkey
Tripadvisor
Trustpilot
Wufoo
Yelp
Zapier
Zendesk

Integrations

AskNicely
Delighted
Formsite
Formstack
Freshdesk
G2
Google Business Profile
Google Sheets
Intercom
Pendo
Retently
Slack
Stackreaction
SurveyMonkey
Tripadvisor
Trustpilot
Wufoo
Yelp
Zapier
Zendesk
Claim FeedbackExpress and update features and information
Claim FeedbackExpress and update features and information
Claim Prodsight and update features and information
Claim Prodsight and update features and information