Feedback Widget vs. UseResponse Comparison


Feedback Widget	UseResponse	+	+
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About Feedback Widget is a user-friendly tool designed to simplify the process of collecting and analyzing user feedback directly from your website. With easy installation and integration, it allows you to embed customizable widgets or utilize a straightforward API to gather insights from visitors in real-time. The platform offers intuitive graphs and charts for quick analysis, enabling data-driven decisions to enhance your product and marketing strategies. By capturing user input at the moment they experience your site, Feedback Widget helps identify feature ideas, report bugs promptly, and refine your sales pitch using customers' own words. It provides a lightweight, cost-effective solution without unnecessary features, offering both free and one-time payment options for unlimited usage.	About Highly customizable all-in-one Customer Support and Feedback Software available in SaaS and On-Premise. - Community Feedback Software Helps to collect, organize, manage incoming feedback and feature requests. Smart voting and the commenting system helps to get insights for creating product development roadmaps. -Help Desk with Ticketing Feature-rich ticketing help desk system allows you to manage tickets with the help of customizable statuses, tasks, private notes, comments, reports, and Kanban Boards. Smart system automation and notification rules allow to facilitate the workload on your support team and cut expenses. Insightful Reports and Analytics system help to estimate the efficiency of your support team and analyze your customers' experience. - Knowledge Base Software Improve customer self-service by organizing FAQs and documentation system around your products or services. Embed knowledge base widget on any page of your website, or in a Chatbot.
Platforms Supported Windows Not Supported Mac Not Supported Linux Not Supported Cloud Supported On-Premises Not Supported iPhone Not Supported iPad Not Supported Android Not Supported Chromebook Not Supported	Platforms Supported Windows Supported Mac Supported Linux Not Supported Cloud Supported On-Premises Supported iPhone Not Supported iPad Not Supported Android Not Supported Chromebook Not Supported
Audience Feedback Widget is designed for businesses, product teams, and marketers looking to efficiently collect and analyze user feedback to improve their website, products, and customer experience	Audience Medium and Enterprise Commercial
Support Phone Support Supported 24/7 Live Support Not Supported Online Supported	Support Phone Support Supported 24/7 Live Support Supported Online Supported
API Offers API Supported	API Offers API Supported
Screenshots and Videos View more images or videos	Screenshots and Videos View more images or videos
Pricing $49 one-time payment Pay once, access forever Unlimited views & answers Widget & API access Remove branding Free Version Supported Free Trial Supported	Pricing $149.00/month/ 2 Agents Including all the Enterprise-level features. Free setup assistance and training Free Version Not Supported Free Trial Supported
Reviews/Ratings Overall 0.0 / 5 ease 0.0 / 5 features 0.0 / 5 design 0.0 / 5 support 0.0 / 5 This software hasn't been reviewed yet. Be the first to provide a review: Review this Software	Reviews/Ratings Overall 5.0 / 5 ease 5.0 / 5 features 5.0 / 5 design 5.0 / 5 support 5.0 / 5 Read all reviews
	Pros & Cons from Real Users Pros UseResponse can deployed also on social media platforms. Its user interface is very appealing to end users. It has a cloud-based structure. Ticket generation ability to register complaints and follow-ups. AI chatbot for business websites. Also, works with Salesforce integration. UseResponse is a great combination of convenience and stratification platform. It allows us to have multiple contacts with our platforms. It's very reliable and simple to make the live chat. Integrations are a great addition to this tool. UseResponse is a very handy customer service platform to communicate with clients using email and live chat. It offers advanced instant live chat. Easy to add self helps FAQ pages. Fully customizable flexible platform for customer support and idea management. You can set up the processes, structure, create your own reports and templates according to your particular case, you can even change the wordings and translations, and this is exactly what I was looking for! What I especially love about Useresponse is that it has clean, simple, and easy-to-use interface. The next step that appeals to me is the great support they offer. The set up process is pretty simple, I could register and set up the trial account in just 5 minutes. Cons The deployment process was a little complicated for me. I never encountered any problem with this platform. It worked great for me. Nothing to share about cons. The admin area may seem a bit complicated from the start, but overall we found all the necessary settings. From the start it may seem a bit difficult to configure the interface, but the online support is very helpful.
Training Documentation Supported Webinars Not Supported Live Online Not Supported In Person Supported	Training Documentation Supported Webinars Not Supported Live Online Supported In Person Supported
Company Information Feedback Widget feedbackwidget.co	Company Information UseResponse Founded: 2012 United States www.useresponse.com
Alternatives PushFeedback	Alternatives LiveAgent Quality Unit
Feednap	Delighted Qualtrics
Frill	SurveyMonkey
Feedovate	Zoho Desk Zoho
Two Cents M: Digital View All	DeskXpand View All
Categories Customer Feedback Supported	Categories Customer Feedback Supported Customer Self-Service Supported Help Desk Supported Idea Management Supported Knowledge Management Supported
Customer Feedback Features Alerts / Notifications Supported Behavior Analytics Supported Bug Reports Not Supported Community Feedback Tools Supported Live Chat Not Supported Negative Feedback Management Supported Net Promoter Score (NPS) Not Supported Screenshot / Screen Capture Not Supported Surveys Supported User Testing Tools Supported Video Feedback Not Supported Visual Feedback Tools Not Supported Voice of the Customer (VoC) Not Supported Website Feedback Supported	Customer Feedback Features Alerts / Notifications Supported Behavior Analytics Supported Bug Reports Supported Community Feedback Tools Supported Live Chat Supported Negative Feedback Management Supported Net Promoter Score (NPS) Supported Screenshot / Screen Capture Supported Surveys Not Supported User Testing Tools Not Supported Video Feedback Not Supported Visual Feedback Tools Not Supported Voice of the Customer (VoC) Supported Website Feedback Supported Show More Features Help Desk Features Alerts / Escalation Supported Automated Routing Supported Community Forums Supported Customizable Branding Supported Document Storage Supported Email Integration Supported Incident Management Supported Interaction Tracking Supported IT Asset Management Supported Knowledge Base Supported Known Issue Management Supported Live Chat Supported Multi-Channel Communication Supported Multiple Brands / Products Supported Network Monitoring Supported Real-time Chat Supported Self Service Portal Supported Service Level Agreement (SLA) Management Supported Ticket Management Supported Idea Management Features Activity Dashboard Supported Brainstorming Supported Collaboration Supported Creator Tracking Supported Idea Ranking Supported Project Tracking Supported Status Tracking Supported Knowledge Management Features Artificial Intelligence (AI) Not Supported Cataloging / Categorization Supported Collaboration Supported Content Management Supported Decision Tree Supported Discussion Boards Supported Full Text Search Supported Knowledge Base Management Supported Self Service Portal Supported
Integrations WordPress Supported Azure DevOps Not Supported Confluence Not Supported Facebook Not Supported Facebook Messenger Not Supported Flowlu Not Supported Google Play Not Supported Google Translate Not Supported Google Workspace Not Supported Help Desk Migration Not Supported HubSpot CRM Not Supported HubSpot Marketing Hub Not Supported Instagram Not Supported LINE Not Supported Slack Not Supported Stackreaction Not Supported Telegram Not Supported WeChat Not Supported WhatsApp Not Supported X (Twitter) Not Supported Show More Integrations View All 1 Integration	Integrations WordPress Supported Azure DevOps Supported Confluence Supported Facebook Supported Facebook Messenger Supported Flowlu Supported Google Play Supported Google Translate Supported Google Workspace Supported Help Desk Migration Supported HubSpot CRM Supported HubSpot Marketing Hub Supported Instagram Supported LINE Supported Slack Supported Stackreaction Supported Telegram Supported WeChat Supported WhatsApp Supported X (Twitter) Supported Show More Integrations View All 28 Integrations
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