Related Products
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About
NPS® by FanExam is the best way to consistently measure customer satisfaction and collect actionable feedback on your site. FanExam will automatically survey your customers and create reports based on their scores and responses. We keep track of who was surveyed and make sure your customers are heard. FanExam uses NPS to ask your visitors the right question at the right time – when the visitor is actually interacting with your website. This is the best way to listen to your customers. Once FanExam is installed on your website, you will have a direct channel to customer feedback 24/7 – in a systematic manner.
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About
SurveyLab is online survey software built for Customer Experience, Marketing, Human Resources, and Digital teams. It is used by over 85,000 customers in 65 countries. It provides real-time feedback, multi-user, and multi-language support, advanced analytical tools, branding, integration, and more.
System provides full support for Customer Satisfaction Surveys, NPS, CES, Market Research, 360 Feedback, Employee Engagement, Employee Satisfaction, Pulse Surveys, Intercept surveys, Mystery shopping, Online Tests, Online Forms, Online Voting, and more.
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Platforms Supported
Windows
Not Supported
Mac
Not Supported
Linux
Not Supported
Cloud
Supported
On-Premises
Not Supported
iPhone
Not Supported
iPad
Not Supported
Android
Not Supported
Chromebook
Not Supported
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Platforms Supported
Windows
Not Supported
Mac
Not Supported
Linux
Not Supported
Cloud
Supported
On-Premises
Not Supported
iPhone
Supported
iPad
Supported
Android
Supported
Chromebook
Not Supported
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Audience
Brands that want an NPS tool to measure customer satisfaction
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Audience
Individuals, small & large organizations. | Customer Experience, Market Research, HR, Digital.
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Support
Phone Support
Not Supported
24/7 Live Support
Not Supported
Online
Supported
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Support
Phone Support
Supported
24/7 Live Support
Not Supported
Online
Supported
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API
Offers API
Not Supported
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API
Offers API
Not Supported
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Screenshots and Videos |
Screenshots and Videos |
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Pricing
$29 per month
Free Version
Supported
Free Trial
Supported
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Pricing
$49.00/month
Free Version
Supported
Free Trial
Supported
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Reviews/
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Reviews/
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Pros & Cons from Real UsersPros
Cons
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Training
Documentation
Supported
Webinars
Not Supported
Live Online
Supported
In Person
Not Supported
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Training
Documentation
Supported
Webinars
Supported
Live Online
Supported
In Person
Supported
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Company InformationFanExam
Founded: 2014
Netherlands
fanexam.com
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Company InformationSurveyLab
Founded: 2009
Poland
www.surveylab.com
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Alternatives |
Alternatives |
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Categories |
Categories |
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Customer Satisfaction Features
360 Degree Feedback
Not Supported
Analytics
Supported
Call Reporting
Not Supported
Complaint Monitoring
Not Supported
Feedback Collection
Supported
Survey Management
Not Supported
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Customer Satisfaction Features
360 Degree Feedback
Supported
Analytics
Supported
Call Reporting
Not Supported
Complaint Monitoring
Not Supported
Feedback Collection
Supported
Survey Management
Supported
360 Degree Feedback Features
Dashboard
Supported
Feedback / Surveys
Supported
Progress Tracking
Supported
Question Library
Supported
Rater Selection
Supported
Self Service Portal
Supported
Supports External Reviewers
Not Supported
Customer Experience Features
Action Management
Supported
Analytics
Supported
Customer Segmentation
Not Supported
Dashboard
Supported
Feedback Management
Supported
Knowledge Management
Not Supported
Multi-Channel Collection
Supported
Sentiment Analysis
Not Supported
Survey Management
Supported
Text Analysis
Supported
Trend Analysis
Supported
Forms Automation Features
Approval Process Control
Not Supported
Archiving & Retention
Not Supported
Collaboration
Supported
Document Indexing
Not Supported
Drag & Drop
Supported
Full Text Search
Not Supported
Remote Document Access
Not Supported
Rules-Based Workflow
Not Supported
Text Editing
Supported
Version Control
Not Supported
Market Research Features
Benchmarking
Not Supported
Compensation Management
Not Supported
Data Management
Supported
Email / Online
Supported
Face-to-Face
Supported
Panel Management
Supported
Paper-Based
Supported
Phone-Based
Not Supported
Sample Management
Supported
Statistical Analysis
Supported
Survey Management
Supported
Polling Features
Data Analysis Tools
Supported
Email Distribution
Supported
Feedback Collection
Supported
Live Results Tracking
Supported
Multiple Question Types
Supported
Online Polling
Supported
Phone Polling
Not Supported
Presentation Tools
Supported
Q & A
Supported
Skip Logic
Supported
SMS Polling
Supported
Supports Audio / Images / Video
Supported
Pre-employment Testing Features
Aptitude Testing
Not Supported
Candidate Comparison
Not Supported
Candidate Management
Not Supported
Customizable Tests
Supported
Online Testing
Supported
Personality Testing
Supported
Pre-made Test Library
Not Supported
Real Time Reporting
Supported
Skill Testing
Supported
Test Authoring
Not Supported
Workflow Management
Not Supported
Survey Features
Custom Survey URLs
Supported
Data Analysis Tools
Supported
Email Marketing
Supported
Mobile Survey
Supported
Offline Response Collection
Supported
Paper Survey
Supported
Question Branching
Supported
Question Library
Supported
Site Intercept Survey
Supported
Skip Logic
Supported
Supports Audio / Images / Video
Supported
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Integrations
Dropbox
Not Supported
FreshMail
Not Supported
Google Analytics
Not Supported
LiveChat
Not Supported
Mailchimp
Not Supported
Manago AI
Not Supported
Salesforce
Not Supported
Slack
Not Supported
Stackreaction
Not Supported
Zendesk
Not Supported
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Integrations
Dropbox
Supported
FreshMail
Supported
Google Analytics
Supported
LiveChat
Supported
Mailchimp
Supported
Manago AI
Supported
Salesforce
Supported
Slack
Supported
Stackreaction
Supported
Zendesk
Supported
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