FactoryTalk Remote Access

FactoryTalk Remote Access

Rockwell Automation
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About

Imagine being able to respond to customer needs faster and rapidly resolve production issues. With the FactoryTalk® Remote Access™ solution, you don’t have to travel to manage, configure, and initiate secure connections to customer’s equipment. Discover a faster way to deliver great support, from anywhere. Remotely access and support customer equipment in a moment’s notice! When customers call, you can get connected quickly – no matter where you are. With remote access, you don’t need costly travel time and expenses to help. Customers will appreciate this – and so will your bank account. When you can service customer equipment on-demand, you’re poised to fast-track fixes, reduce downtime and maximize productivity. Protecting your work is serious business. From multi-factor authentication and encrypted protocols to local access control and more, you can make security a priority.

About

SupremeViewer is a fast and secure remote access software that allows users to access and control their PCs remotely from anywhere in the world. The application is suitable for both large corporations, as well as small businesses and personal users. The free version of the software which is available for download on the company website is fully functional and without session time limitations. Once downloaded and started, the software offers two options: to install the application or just run it using "Run Only" mode. Both options are easy to use and does not require any additional configurations (only internet is required). The main advantage when the SupremeViewer is installed is that in this case the software is working as Windows Service and allows unattended access. This option is very suitable if the user needs to access the remote computer daily and there is no person on the other end to run the application.

Platforms Supported

Windows
Mac
Linux
Cloud
On-Premises
iPhone
iPad
Android
Chromebook

Platforms Supported

Windows
Mac
Linux
Cloud
On-Premises
iPhone
iPad
Android
Chromebook

Audience

Factories and manufacturers that need a solution that allows them to securely connect to customer equipment

Audience

Business professionals who want to access their computers remotely. IT professionals who want to remotely access others’ computers to provide support. Support teams and help desks who want on-demand access to computers with a simple session code.

Support

Phone Support
24/7 Live Support
Online

Support

Phone Support
24/7 Live Support
Online

API

Offers API

API

Offers API

Screenshots and Videos

Screenshots and Videos

Pricing

No information available.
Free Version
Free Trial

Pricing

$0
SupremeViewer is free for personal and small business use.
Free Version
Free Trial

Reviews/Ratings

Overall 0.0 / 5
ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

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Reviews/Ratings

Overall 5.0 / 5
ease 5.0 / 5
features 4.0 / 5
design 4.0 / 5
support 3.0 / 5

Pros & Cons from Real Users

Pros

  • SupremeViewer allows remote access to computers. As someone working in a software support company, I have to use the application on a daily basis. Using remote access software saves us a lot of time for a number of reasons. Users do not need to bring the PC/Laptop to the office for service. With just a few clicks, the user can download and run the application and grant us access to their computer. No additional configurations need to be made. The other thing is scalability. Using SupremeViewer, we can serve customers not only within the reach of our physical locations, but also in other cities and countries. Thus, we manage to attract many more customers than we could physically serve. Last but not least is the possibility to use the software for free, which we are also very happy about.

Cons

  • Maybe if they offered remote access to Linux systems it would be a plus, but maybe then the service would be paid for.

Training

Documentation
Webinars
Live Online
In Person

Training

Documentation
Webinars
Live Online
In Person

Company Information

Rockwell Automation
Founded: 1903
United States
www.rockwellautomation.com/en-us/products/software/factorytalk/remote-access.html

Company Information

SupremeViewer
Founded: 2023
United States
www.supremeviewer.com

Alternatives

Alternatives

Remotera

Remotera

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Impero Connect

Impero Connect

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LiteManager

LiteManager

LiteManagerTeam
FactoryTalk Metrics

FactoryTalk Metrics

Rockwell Automation
Im OnCall

Im OnCall

01 Communique

Categories

Categories

Remote Desktop Features

Chat
Cross-Platform Access
File Transfer
Group View
Mobile Device Access
Multi Monitor Support
Record Remote Sessions
Remote Print
Remote Wake
User Management

Integrations

No info available.

Integrations

No info available.
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