ExpressConnect vs. Runecast Comparison


ExpressConnect Service Express	Runecast Runecast Solutions	+	+
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		Related Products AdRem NetCrunch NetCrunch is commercial, self-hosted, agentless network and IT infrastructure monitoring software for Windows Server. It monitors network devices, servers, virtualization platforms, cloud services, applications, websites, logs, telemetry, and network traffic across on-premises and hybrid IT environments. Network traffic analysis supports NetFlow, sFlow, IPFIX, and other flow technologies. NetCrunch supports 680+ monitoring targets and provides 270+ ready-to-use Monitoring Packs for devices, applications, and operating systems. Licensing is based on monitored nodes and network interfaces rather than individual sensors, checks, or metrics. Real-time dashboards, policy-based monitoring, advanced alerting, and 40+ automated response actions—including remote script execution, service restart, process termination, and device reboot—support centralized monitoring and automated remediation. NetCrunch runs on Windows Server and can monitor infrastructure deployed on-premises, in the cloud, or across hybrid environments. 165 Ratings Visit Website EcholoN EcholoN is a flexible platform for IT Service Management (ITSM), Enterprise Service Management (ESM), Service Desk, Help Desk, Customer Service and Field Service Management. Its integrated Enterprise Application Framework enables organizations to configure workflows, forms, data structures and roles and to build individual business applications on the same platform. EcholoN supports Incident, Request, Problem and Change Management, Service Catalogs, Knowledge Management, Asset and Configuration Management, customer and contract processes, maintenance and technical service. Workflow automation, notifications, escalations, dashboards and reporting help standardize processes and improve transparency. EcholoN is designed for organizations that need more than a traditional ticketing system and want to connect IT, service departments and business processes on one scalable platform 50 Ratings Visit Website EZO AssetSonar AssetSonar is a comprehensive IT asset management platform that provides real-time visibility into your entire digital infrastructure. Track and optimize hardware, software, and license management to reduce risks, control IT spend, and improve compliance. AssetSonar is an IT asset management and IT service management platform that provides real-time visibility across your entire digital infrastructure. With native ITSM capabilities, AssetSonar helps track and optimize hardware, software, licenses, and service workflows, reducing risks, controlling IT expenditures, and enhancing compliance. The platform features real-time asset context via its IT Graph, which links tickets, assets, software, and users, enabling faster issue resolution and improved decision-making. With integrated patch management, software governance, and automated workflows, AssetSonar streamlines IT operations, enhances service delivery, and supports more efficient offboarding processes. 118 Ratings Visit Website VoucherCart VoucherCart is a sales engine, allowing you to sell your products and services as gift cards, vouchers, and tickets with powerful automation. Create vouchers, gift cards, memberships, and tickets, uniquely branded to your products and services. Automate the publication of your vouchers, limited-time offers, and discounts. Share via all your channels including your website, socials, and email. Achieve sustained & predictable revenue growth. VoucherCart is loaded with incentives for customers to buy again and again. Grow sales, track orders & get paid instantly. Vouchers, gift cards and tickets are the most profitable items your business can sell today. On average, only 85% of business vouchers are redeemed. Since VoucherCart delivers payment in full and in advance, your business can sell confidently, safely, and without hassle. Watch your sales grow and get paid direct to your nominated Bank account. 67 Ratings Visit Website ServoDesk Award winning, easy to use Help Desk software for service departments challenged to do more with less. ServoDesk delivers flexible solutions for all support teams regardless of size incorporating AI. - Manage multiple data channels from one easy to use interface. - Roles based access to tickets. - Email integration with automated ticket creation and acknowledgements. - Feature rich reporting tool and dynamic dashboards. - Customer Portal theme-able by Department / Customer organization. - Powerful but simple to create business rules and workflows to drive automation. Not to mention our market leading support, don't waste time reviewing thousands of documents online give us a call. 25 Ratings Visit Website KORONA POS Developed by COMBASE, KORONA POS offers innovative point of sale software with unique features built for retailers, ticketing and event operations, and quick-service restaurants and cafes. The subscription service includes automatic updates, 24/7 in-house customer support, and zero contracts, fees, or surcharges. With KORONA POS, businesses get an array of features to improve operations and increase efficiency and insight. Detailed reporting, inventory analysis, product performance, promotions, loyalty, employee management, vast integrations, multi-store management, online retail and ticketing, hardware options, and credit card processing options are just a handful of the point of sale features that make KORONA POS the fastest-growing POS solution in the U.S. Learn more by setting up a no-commitment free trial or scheduling a product demo. Your dedicated product specialist will walk you through each feature your business will use to succeed. 228 Ratings Ticketsauce Ticketing platforms are either antiquated, expensive, lack customer support, or most are all of the above. Ticketsauce and NIGHTOUT came together because we see the whitespace that no other company is addressing; A fully integrated event ticketing and marketing powerhouse with fair and transparent pricing. As the most complete white label solution in the industry, Ticketsauce focuses on helping clients maintain and promote their brand while simplifying event management and marketing. Our world-class support team will walk you through setting up your event, marketing it, and making sure it runs smoothly from A-Z. Set up a demo so we can walk you through our one-of-a-kind platform that's here to shake up the event industry and deliver on your every need. 33 Ratings Visit Website Serviceaide Serviceaide is a complete service management solution that can be implemented in weeks, not months, and intuitive to use. With low administration costs and quick implementation, you will see a real return on your investment. A flexible platform that works either on premise or in the cloud. Serviceaide is based on ITIL best practices and has been designed to be a comprehensive solution with all the components your team needs. You can choose the environment that best suits your technology, compliance, and infrastructure needs. Affordable and comprehensive, Serviceaide provides IT staff with the functions required to manage everything from ticketing to incident, change and asset management and more. Serviceaide includes a virtual agent, self-service portals and AI-based features to support analyst and end user productivity. Automate processes across technical workflows, services and business processes for business agility. 244 Ratings Visit Website Maintenance Care Maintenance Care is a cloud-based CMMS and work order software designed for complete facility maintenance management. Every paid plan includes unlimited users, allowing technicians, contractors, and department heads to collaborate under one predictable rate. It gives facility managers an intuitive platform to assign tasks, track requests, and maintain operational standards across single or multi-site facilities with zero technical experience required. Built for staff on the facility floor, the mobile app lets technicians create, update, and close work orders on iOS and Android devices. Staff can upload completion photos, scan equipment QR codes for instant repair logs, and track task status in real time. Built-in duplicate request tracking automatically flags redundant submissions—such as multiple tickets for the same broken AC unit—keeping your work order queue clean as user participation grows. The software automates preventive maintenance scheduling based on calendar dates or meter readings to protect critical equipment and reduce unexpected downtime. This helps facility teams extend asset lifespans, control maintenance budgets, and ensure regulatory compliance. Centralized asset management stores complete service logs, equipment specifications, warranty details, and safety documents in one secure location. Visual reporting dashboards provide clear visibility into key metrics like response times, backlog hours, and labor allocation. Operations can launch immediately using our Always Free plan for core online work order tracking, or step up to flat-rate paid plans for complete system access and mobile tools. Maintenance Care is trusted by facility professionals worldwide across aviation, healthcare, manufacturing, property management, senior care, education, and government. 293 Ratings Visit Website Freshservice If you're looking for an IT service desk solution that's actually simple, turn to Freshservice. A plug-and-play ITIL service desk by Freshworks, Freshservice helps businesses modernize IT and other business functions--without the cost and complexity. Freshservice offers everything teams need for proactive IT service management, including ticketing and asset management, configuration management and enhanced impact analysis, robust incident management functionalities, and more. 2,139 Ratings Visit Website
About Simplify support and increase your productivity. ExpressConnect is an all-in-one solution designed to power your data center maintenance. Let us identify failures and minimize disruptions with hardware monitoring for your server, storage, and network equipment. Skip placing service calls with automated support. 24/7 support automatically opens tickets using real-time alerts. Fault diagnosis and service insights for every ticket. Secure agentless and email-based solutions. Manage your tickets anytime from anywhere quickly and easily with ExpressConnect. Upload technical documents and share notes to collaborate directly with your engineer. Track real-time service ticket status and view history by agreement, location, or date. Place tickets in your existing ITSM with a custom integration. Accurately forecast plans for infrastructure projects and adjust maintenance coverage with the support data you need.	About Runecast is an enterprise CNAPP platform that saves your Security and Operations teams time and resources by enabling a proactive approach to ITOM, CSPM, and compliance. It automates vulnerability assessment, configuration drift management and continuous compliance – for VMware, Cloud and Containers. By proactively using our agentless scanning in real-time admins discover potential risks and remediation solutions before any issues can develop into a major outage. It provides continuous audits against vendor best practices, common security standards, and frameworks such as BSI IT-Grundschutz, CIS, Cyber Essentials, DISA STIG, DORA, Essential 8, GDPR, HIPAA, ISO 27001, KVKK, NIST, PCI DSS, TISAX, VMware Security Hardening Guidelines, and the CISA KEVs catalog. Detect and assess risks and be fully compliant across your hybrid cloud in minutes. Runecast has been recognized with Frost & Sullivan's 2023 European New Product Innovation Award in the CNAPP industry.
Platforms Supported Windows Not Supported Mac Not Supported Linux Not Supported Cloud Supported On-Premises Not Supported iPhone Not Supported iPad Not Supported Android Not Supported Chromebook Not Supported	Platforms Supported Windows Not Supported Mac Not Supported Linux Supported Cloud Supported On-Premises Supported iPhone Not Supported iPad Not Supported Android Not Supported Chromebook Not Supported
Audience Companies in search of a solution to manage their tickets, callbacks, and forecast plans	Audience Proactive Best Practice & Security Analysis for AWS, Azure, Kubernetes, VMware & Windows & Linux OS.
Support Phone Support Not Supported 24/7 Live Support Supported Online Supported	Support Phone Support Supported 24/7 Live Support Not Supported Online Supported
API Offers API Supported	API Offers API Not Supported
Screenshots and Videos View more images or videos	Screenshots and Videos View more images or videos
Pricing Free Free Version Supported Free Trial Not Supported	Pricing No information available. Free Version Not Supported Free Trial Supported
Reviews/Ratings Overall 0.0 / 5 ease 0.0 / 5 features 0.0 / 5 design 0.0 / 5 support 0.0 / 5 This software hasn't been reviewed yet. Be the first to provide a review: Review this Software	Reviews/Ratings Overall 0.0 / 5 ease 0.0 / 5 features 0.0 / 5 design 0.0 / 5 support 0.0 / 5 This software hasn't been reviewed yet. Be the first to provide a review: Review this Software

Training Documentation Supported Webinars Not Supported Live Online Supported In Person Not Supported	Training Documentation Supported Webinars Supported Live Online Supported In Person Not Supported
Company Information Service Express Founded: 1993 United States serviceexpress.com/expressconnect/	Company Information Runecast Solutions Founded: 2014 United Kingdom www.runecast.com
Alternatives Ubersmith	Alternatives Kloudle
SmartITSM Service Grid Tech	Sunbird DCIM Sunbird Software Inc.
Site24x7 StatusIQ ManageEngine	SolarWinds Virtualization Manager SolarWinds
Faddom	Fidelis Halo Fidelis Security
BigPanda View All	Trend Micro Hybrid Cloud Security Trend Micro View All
Categories Data Center Management Supported	Categories Cloud Compliance Supported Cloud Security Supported Cloud Security Posture Management (CSPM) Supported Cloud Workload Protection Supported Cloud-Native Application Protection Platforms (CNAPP) Supported Container Security Supported Data Center Management Supported Data Center Security Supported GDPR Compliance Supported HIPAA Compliance Supported ISO Compliance Supported Network Monitoring Supported PCI Compliance Supported Security Risk Assessment Supported Server Virtualization Supported Virtualization Supported Vulnerability Assessment Supported Vulnerability Scanners Supported
	Data Center Management Features Audit Trail Not Supported Behavior-Based Acceleration Not Supported Cross Reference System Supported Device Auto Discovery Not Supported Diagnostic Testing Supported Import / Export Data Supported JCL Management Not Supported Multi-Platform Supported Multi-User Supported Power Management Not Supported Sarbanes-Oxley Compliance Supported Show More Features Cloud Security Features Antivirus Not Supported Application Security Supported Behavioral Analytics Not Supported Encryption Not Supported Endpoint Management Not Supported Incident Management Not Supported Intrusion Detection System Not Supported Threat Intelligence Supported Two-Factor Authentication Supported Vulnerability Management Supported Cloud Workload Protection Features Anomaly Detection Supported Asset Discovery Not Supported Cloud Gap Analysis Supported Cloud Registry Not Supported Data Loss Prevention (DLP) Not Supported Data Security Not Supported Governance Supported Logging & Reporting Supported Machine Learning Not Supported Security Audit Supported Workload Diversity Not Supported Container Security Features Access Roles / Permissions Supported Application Performance Tracking Not Supported Centralized Policy Management Not Supported Container Stack Scanning Supported Image Vulnerability Detection Supported Reporting Supported Testing Not Supported View Container Metadata Supported GDPR Compliance Features Access Control Not Supported Consent Management Supported Data Mapping Not Supported Incident Management Not Supported PIA / DPIA Not Supported Policy Management Supported Risk Management Supported Sensitive Data Identification Not Supported HIPAA Compliance Features Access Control / Permissions Supported Audit Management Supported Compliance Reporting Supported Data Security Supported Documentation Management Not Supported For Healthcare Supported Incident Management Not Supported Policy Training Not Supported Remediation Management Supported Risk Management Supported Vendor Management Not Supported Network Monitoring Features Bandwidth Monitoring Not Supported Baseline Manager Not Supported Diagnostic Tools Not Supported Internet Usage Monitoring Not Supported IP Address Monitoring Not Supported Real Time Analytics Supported Resource Management Not Supported Server Monitoring Supported SLA Monitoring Not Supported Uptime Monitoring Supported Web Traffic Reporting Not Supported PCI Compliance Features Access Control Not Supported Compliance Reporting Supported Exceptions Management Supported File Integrity Monitoring Not Supported Intrusion Detection System Not Supported Log Management Supported Patch Management Supported PCI Assessment Supported Policy Management Not Supported Server Virtualization Features Audit Management Supported Health Monitoring Supported Live Machine Migration Supported Multi-OS Virtual Machines Supported Patching / Backup Supported Performance Log Supported Performance Optimization Supported Rapid Provisioning Supported Security Management Supported Type 1 / Type 2 Hypervisor Supported Virtualization Features Archiving & Retention Not Supported Capacity Monitoring Supported Data Mobility Not Supported Desktop Virtualization Not Supported Disaster Recovery Not Supported Namespace Management Not Supported Performance Management Supported Version Control Supported Virtual Machine Monitoring Supported Vulnerability Scanners Features Asset Discovery Not Supported Black Box Scanning Not Supported Compliance Monitoring Supported Continuous Monitoring Supported Defect Tracking Supported Interactive Scanning Supported Logging and Reporting Supported Network Mapping Not Supported Perimeter Scanning Not Supported Risk Analysis Supported Threat Intelligence Supported Web Inspection Not Supported
Integrations Datadog Supported HPE Ezmeral Not Supported HPE OneView Supported Jira Align Not Supported Nagios Core Supported ServiceNow Not Supported SolarWinds Access Rights Manager Supported Splunk Cloud Platform Supported VMware vSphere Not Supported WhatsUp Gold Supported Zabbix Supported Zenoss Supported Show More Integrations View All 8 Integrations	Integrations Datadog Not Supported HPE Ezmeral Supported HPE OneView Not Supported Jira Align Supported Nagios Core Not Supported ServiceNow Supported SolarWinds Access Rights Manager Not Supported Splunk Cloud Platform Not Supported VMware vSphere Supported WhatsUp Gold Not Supported Zabbix Not Supported Zenoss Not Supported Show More Integrations View All 4 Integrations
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