Express Talk vs. XCastLabs Comparison


Express Talk NCH Software	XCastLabs	+	+
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About Express Talk is software that works like a telephone to let you make calls from your PC. With Express Talk you can call anyone on the internet who has installed Express Talk (or any other SIP voip softphone). Calls are free. You can also call ordinary telephone numbers anywhere in the world if you sign up to a gateway service. It uses the SIP protocol and is compatible with most major VoIP SIP service providers.	About The First and Still the Best in VoIP Communication! Our proprietary technology has been providing telecom services for over 20 years. XCast’s broad suite of products—Hosted IP-PBX, SIP Trunking, Carrier Services and Call Center Solutions—are available directly from XCastLabs or through our white label Resellers, our agent partners, carriers or call centers. XCast exceptional service, rates, and products meet the FCC standards for STIR/SHAKEN network compliance. XCast’s Hosted PBX solution is delivered over the Internet to any of your connected devices. Promotional plans start as low as $9.95 per month and include FREE Outbound minutes and a FREE Yealink Business Phone per extension. Sip Trunk Plans begin at $4.95 w/unlimited inbound minutes and free installation. Our Automatic Call Distribution (ACD) system has full reporting, automated customer callback, custom prompts, music on-hold, call recording, call monitoring (with whisper and barge-in), call transfer and more!
Platforms Supported Windows Supported Mac Supported Linux Not Supported Cloud Not Supported On-Premises Not Supported iPhone Not Supported iPad Not Supported Android Not Supported Chromebook Not Supported	Platforms Supported Windows Supported Mac Supported Linux Supported Cloud Supported On-Premises Not Supported iPhone Not Supported iPad Not Supported Android Supported Chromebook Not Supported
Audience Small businesses, corporations, freelancers, start-ups, agencies	Audience Residential, Small Business, Resellers
Support Phone Support Not Supported 24/7 Live Support Not Supported Online Supported	Support Phone Support Supported 24/7 Live Support Supported Online Supported
API Offers API Not Supported	API Offers API Supported
Screenshots and Videos View more images or videos	Screenshots and Videos View more images or videos
Pricing $34.99/one-time Fully featured corporate edition also available. Free Version Supported Free Trial Supported	Pricing $4.95/month Promotional Plans: Basic SIP Trunk $4.95 Unlimited Free Inbound Calls and Free Installation. 4 Trunk Minimum Order. Basic PBX $9.95 Free Office phone per extension, Free Installation and Inbound minutes. Check website for standard pricing. Free Version Not Supported Free Trial Not Supported
Reviews/Ratings Overall 0.0 / 5 ease 0.0 / 5 features 0.0 / 5 design 0.0 / 5 support 0.0 / 5 This software hasn't been reviewed yet. Be the first to provide a review: Review this Software	Reviews/Ratings Overall 4.8 / 5 ease 4.8 / 5 features 4.3 / 5 design 4.7 / 5 support 4.5 / 5 Read all reviews
	Pros & Cons from Real Users Pros First, the support is amazing. Handling the software is easy as it's UI is carefully designed and everything is within reach. I like quality of audio and video when conferencing. Call monitoring, encryption, voice recognition, and call recording are some other features I like. One thing that makes XCastLabs standout is the ease of connecting the business with its clients thanks to it'a business phone system features. I like that setting up the software as well as scaling is easy. It's effortless to use it and manage calls. This my favourite software more so because it brings employees together and connects us to our clients easily. Through collaboration and effective communication, we are able to push productivity to the sky. As a business call center, the software lets us interact with our business customers and partners easily thereby bettering business. I like the simplicity of the software more so the User Interface. The cost of the software is low compared to competitors It offers lot's of features aiding business communication. It's smooth when it comes to VoIP needs. I have used this software as a ca center ans aa business VoIP and I can say it offers the very best. From blended calls to manual dialer, this software has it all. It's effortless to use and handles business communication needs flawlessly. Cons It's not the most affordable VoIP solution in the market. Saying that XCastLabs is the best is an understatement as it's flawless. We have achieved so much with this software and I have no cons to list. It's an effortless software that never disappoints. It's one software that I have used successfully without downtime issues or malfunctioning and I therefore have no complaints.
Training Documentation Supported Webinars Not Supported Live Online Not Supported In Person Not Supported	Training Documentation Supported Webinars Supported Live Online Supported In Person Not Supported
Company Information NCH Software Founded: 1993 United States www.nch.com.au/talk/index.html	Company Information XCastLabs Founded: 2009 United States xcastlabs.com
Alternatives Adore SIP Softphone Adore Infotech	Alternatives DIDforSale
Mizu Softphone Modern Mizutech	Voyced
Fonimo	MightyCall
MicroSIP	Phone.com
VoipBuster View All	VirtualPBX View All
Categories Softphone Supported	Categories Business Phone Systems Supported Business VoIP Supported Call Center Supported Cloud PBX Supported IVR Supported SIP Trunk Supported Softphone Supported Telephony Supported Toll Free 800 Number Supported Unified Communications Supported White Label VoIP Supported
Softphone Features Audio / Video Conferencing Supported Call Logging Supported Call Recording Supported Call Transfer Supported Caller Identification Supported Chat / Messaging Not Supported Contact Management Not Supported Fax Management Not Supported	Softphone Features Audio / Video Conferencing Supported Call Logging Supported Call Recording Supported Call Transfer Supported Caller Identification Supported Chat / Messaging Not Supported Contact Management Not Supported Fax Management Not Supported Show More Features Business Phone Systems Features Call Logging Supported Call Monitoring Supported Call Recording Supported Call Routing Supported Employee Directory Supported IVR / Voice Recognition Supported Mobile Access Supported Virtual Call Center Supported Web Conferencing Supported Business VoIP Features Call Parking Supported Call Recording Supported Contact Management Supported Encryption Supported IVR / Voice Recognition Supported Ring Groups Supported SIP Trunking Supported Unified Communications Supported Voice Quality Enhancement Supported Call Center Features Blended Call Center Supported Call Logging Supported Call Recording Supported Call Scripting Not Supported Campaign Management Not Supported Database Not Supported Escalation Management Not Supported Inbound Call Center Supported IVR / Voice Recognition Supported Manual Dialer Supported Outbound Call Center Not Supported Predictive Dialer Not Supported Progressive Dialer Not Supported Queue Management Supported Real-time Chat Not Supported Reporting/Analytics Supported Cloud PBX Features Call Recording Supported Call Routing Supported IVR / Voice Recognition Supported Ring Groups Supported SIP Trunking Supported Virtual Extensions Supported Web Conferencing Supported IVR Features Call Center Not Supported Call Logging Not Supported Call Recording Not Supported Call Routing Supported Multiple Scripts Supported Phone Key Input Supported Survey Management Not Supported Text to Speech Supported Voice Customization Not Supported Voice Mail Supported SIP Trunk Features Automatic Fail-over Routing Supported Call Data Records Supported Caller ID Supported Disaster Recovery Supported e911 Supported International Numbers Supported Multiple DID Options Supported PSTN Forwarding Supported Toll-Free Numbers Supported Telephony Features Auto-Dialer Supported Call Center Management Not Supported Call Monitoring Supported Contact Management Not Supported Inbound Reporting Supported IVR / Voice Recognition Not Supported Outbound Reporting Supported Predictive Dialer Not Supported Telemarketing Management Not Supported Voice & Data Integration Not Supported VoIP Supported Unified Communications Features Audio / Video Conferencing Supported Calendar Management Not Supported Call Recording Supported Call Routing Supported Chat / Messaging Supported Fax Management Not Supported File Sharing Supported Mobile Access Supported Multi-User Collaboration Not Supported Voice Mail Supported
Integrations Axon Virtual PBX Supported IVM Supported Microsoft Teams Not Supported Salesforce Not Supported VRS Recording System Supported Zendesk Not Supported View All 3 Integrations	Integrations Axon Virtual PBX Not Supported IVM Not Supported Microsoft Teams Supported Salesforce Supported VRS Recording System Not Supported Zendesk Supported View All 3 Integrations
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