EverDesk

EverDesk

EverEZ Systems
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About

EverDesk is the first and only email client which stores email messages as individual files together with your other files and documents in regular Windows folders, so you can keep all the information related to the same subject together and work with it in a simpler, more flexible, and more powerful way. EverDesk combines the best features of your email client, file manager, Windows Desktop, address book and calendar into a single tightly integrated interface, making it the most advanced information management software on the market. EverDesk's integrated email and file management distinguishes it as a uniquely powerful information manager on the market. Each EverDesk edition enables you to see, organize, and work with all of your email, all of your attachments, all of your files and documents from within a single interface. There's no more alternating back and forth between your email program and Windows Explorer while working on individual activities.

About

ProProfs Help Desk has been developed to cater to the ever-growing needs of the customer service industry. This tool enables agents to track user queries and requests effectively. This kind of issue tracking leads to faster ticket resolution. ProProfs Help Desk is a cloud-based ticketing system; best known for its “shared inbox” feature. Agents can view, access, and assign tickets to the concerned individual or, team while working on the collaborative email-like interface. Besides, managers can prioritize, label, and mark tickets that demand immediate attention and resolution. They can set up workflow rules around filters, priorities, and service level agreements.

Platforms Supported

Windows
Mac
Linux
Cloud
On-Premises
iPhone
iPad
Android
Chromebook

Platforms Supported

Windows
Mac
Linux
Cloud
On-Premises
iPhone
iPad
Android
Chromebook

Audience

Anyone looking for an email client that stores messages as individual files

Audience

Organizations of all sizes in all industries

Support

Phone Support
24/7 Live Support
Online

Support

Phone Support
24/7 Live Support
Online

API

Offers API

API

Offers API

Screenshots and Videos

Screenshots and Videos

Pricing

$44.95 one-time payment
Free Version
Free Trial

Pricing

$15 per user per month
Free Version
Free Trial

Reviews/Ratings

Overall 0.0 / 5
ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

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Reviews/Ratings

Overall 5.0 / 5
ease 4.8 / 5
features 4.8 / 5
design 4.8 / 5
support 4.8 / 5

Training

Documentation
Webinars
Live Online
In Person

Training

Documentation
Webinars
Live Online
In Person

Company Information

EverEZ Systems
United States
www.everdesk.com

Company Information

ProProfs
Founded: 2006
United States
www.proprofs.com

Alternatives

Alternatives

SysAid

SysAid

SysAid Technologies
Unibox

Unibox

eightloops GmbH
Freshservice

Freshservice

Freshworks
Hexamail Flow

Hexamail Flow

Hexamail

Categories

Categories

Customer Service Features

Alerts / Escalation
Appointment Management
Call Center Management
Email Management
Knowledge Base
Live Chat
Performance Metrics
Queue Management
Self Service Portal
Social Media Integration
Surveys & Feedback
Virtual Assistant
Workflow Management

Help Desk Features

Alerts / Escalation
Automated Routing
Community Forums
Customizable Branding
Document Storage
Email Integration
Incident Management
Interaction Tracking
IT Asset Management
Knowledge Base
Known Issue Management
Live Chat
Multi-Channel Communication
Multiple Brands / Products
Network Monitoring
Real-time Chat
Self Service Portal
Service Level Agreement (SLA) Management
Ticket Management

ITSM Features

Asset Tracking
Availability Management
Change Management
Configuration Management
Contract/License Management
Dashboard
Incident Management
Problem Management
Project Management
Release & Deployment Management
Self Service Portal

Service Desk Features

Change Management
CMDB
Incident Management
IT Asset Management
Knowledge Base
Mobile Access
Procurement Management
Remote Control
Self Service Portal
SLA Management

Integrations

Adenza
Google Calendar
Google Contacts
Google Drive
Google Workspace
Pegasus
ProProfs Chat
Thunderbird

Integrations

Adenza
Google Calendar
Google Contacts
Google Drive
Google Workspace
Pegasus
ProProfs Chat
Thunderbird
Claim EverDesk and update features and information
Claim EverDesk and update features and information
Claim ProProfs Help Desk and update features and information
Claim ProProfs Help Desk and update features and information