EverDeskEverEZ Systems
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ProProfs Help DeskProProfs
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Related Products
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About
EverDesk is the first and only email client which stores email messages as individual files together with your other files and documents in regular Windows folders, so you can keep all the information related to the same subject together and work with it in a simpler, more flexible, and more powerful way. EverDesk combines the best features of your email client, file manager, Windows Desktop, address book and calendar into a single tightly integrated interface, making it the most advanced information management software on the market.
EverDesk's integrated email and file management distinguishes it as a uniquely powerful information manager on the market. Each EverDesk edition enables you to see, organize, and work with all of your email, all of your attachments, all of your files and documents from within a single interface. There's no more alternating back and forth between your email program and Windows Explorer while working on individual activities.
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About
ProProfs Help Desk has been developed to cater to the ever-growing needs of the customer service industry. This tool enables agents to track user queries and requests effectively. This kind of issue tracking leads to faster ticket resolution. ProProfs Help Desk is a cloud-based ticketing system; best known for its “shared inbox” feature. Agents can view, access, and assign tickets to the concerned individual or, team while working on the collaborative email-like interface. Besides, managers can prioritize, label, and mark tickets that demand immediate attention and resolution. They can set up workflow rules around filters, priorities, and service level agreements.
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Platforms Supported
Windows
Mac
Linux
Cloud
On-Premises
iPhone
iPad
Android
Chromebook
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Platforms Supported
Windows
Mac
Linux
Cloud
On-Premises
iPhone
iPad
Android
Chromebook
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Audience
Anyone looking for an email client that stores messages as individual files
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Audience
Organizations of all sizes in all industries
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Support
Phone Support
24/7 Live Support
Online
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Support
Phone Support
24/7 Live Support
Online
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API
Offers API
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API
Offers API
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Screenshots and Videos |
Screenshots and Videos |
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Pricing
$44.95 one-time payment
Free Version
Free Trial
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Pricing
$15 per user per month
Free Version
Free Trial
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Reviews/
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Reviews/
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Training
Documentation
Webinars
Live Online
In Person
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Training
Documentation
Webinars
Live Online
In Person
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Company InformationEverEZ Systems
United States
www.everdesk.com
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Company InformationProProfs
Founded: 2006
United States
www.proprofs.com
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Alternatives |
Alternatives |
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Categories |
Categories |
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Customer Service Features
Alerts / Escalation
Appointment Management
Call Center Management
Email Management
Knowledge Base
Live Chat
Performance Metrics
Queue Management
Self Service Portal
Social Media Integration
Surveys & Feedback
Virtual Assistant
Workflow Management
Help Desk Features
Alerts / Escalation
Automated Routing
Community Forums
Customizable Branding
Document Storage
Email Integration
Incident Management
Interaction Tracking
IT Asset Management
Knowledge Base
Known Issue Management
Live Chat
Multi-Channel Communication
Multiple Brands / Products
Network Monitoring
Real-time Chat
Self Service Portal
Service Level Agreement (SLA) Management
Ticket Management
ITSM Features
Asset Tracking
Availability Management
Change Management
Configuration Management
Contract/License Management
Dashboard
Incident Management
Problem Management
Project Management
Release & Deployment Management
Self Service Portal
Service Desk Features
Change Management
CMDB
Incident Management
IT Asset Management
Knowledge Base
Mobile Access
Procurement Management
Remote Control
Self Service Portal
SLA Management
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Integrations
Adenza
Google Calendar
Google Contacts
Google Drive
Google Workspace
Pegasus
ProProfs Chat
Thunderbird
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Integrations
Adenza
Google Calendar
Google Contacts
Google Drive
Google Workspace
Pegasus
ProProfs Chat
Thunderbird
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