SysAid

SysAid

SysAid Technologies
+
+

Related Products

  • Mortgage Automator
    187 Ratings
    Visit Website
  • Grayscale
    567 Ratings
    Visit Website
  • Level 6
    27 Ratings
    Visit Website
  • Birdeye
    4,145 Ratings
    Visit Website
  • Union.Dev
    1 Rating
    Visit Website
  • Veryon
    115 Ratings
    Visit Website
  • OANDA
    52,265 Ratings
    Visit Website
  • TrafficGuard
    89 Ratings
    Visit Website
  • DriveLock
    1 Rating
    Visit Website
  • Action1
    593 Ratings
    Visit Website

About

In 1996, CEO John Liedl and CFO Renate Liedl opened our doors with the goal of introducing the most innovative technology to the North American market. Our first suite of products was diverse; among other things it included software for electromagnetic design. Over time our focus shifted towards manufacturing software, software development and specialized integration projects. As the company evolved into what it is today, we took care not to lose sight of the principles instilled by our founders, nor what really made Eurosoft successful: the customers and partners that put their trust in us. We are proud of our sterling reputation for customer service and integrity, and will continue to seek out and promote the highest quality software and technology. We would like to thank our customers and partners for their support and look forward to working with you for many years to come!

About

SysAid is an AI-first Help Desk & ITSM platform powered by Agentic AI. It makes your IT team 100x more impactful, resolves issues faster, eliminates repetitive tasks, and shifts from firefighting to delivering strategic impact. With no-code workflows, AI-powered ticket handling, and an intuitive self-service portal, SysAid empowers IT to focus on what really matters: business value. At its core is Agentic AI: a powerful operational layer where AI Agents take the first action, accelerating resolution and boosting efficiency. Built for IT, SysAid includes enterprise-grade security, built-in governance, and the ability to add guardrails, control, and responsible AI protection to your data. Go live in weeks with fast, code-free onboarding—no heavy migrations or steep learning curves. With flexible customization and award-winning support, SysAid grows with you. ITSM run by AI—and by you.

Platforms Supported

Windows
Mac
Linux
Cloud
On-Premises
iPhone
iPad
Android
Chromebook

Platforms Supported

Windows
Mac
Linux
Cloud
On-Premises
iPhone
iPad
Android
Chromebook

Audience

Manufacturers requiring an optimization and nesting, scripting, and data management solution

Audience

SysAid targets a wide spectrum of organizations, including large enterprises, small and medium businesses, public sector entities, healthcare and educational institutions, as well as financial services. Its IT service management solutions cater to diverse industries, offering scalable and adaptable tools for managing complex IT infrastructures, optimizing workflows, ensuring compliance, and enhancing operational efficiency. SysAid's platform is designed to streamline IT processes, automate service workflows, and deliver tailored solutions that meet the unique needs of organizations across various sectors.

Support

Phone Support
24/7 Live Support
Online

Support

Phone Support
24/7 Live Support
Online

API

Offers API

API

Offers API

Screenshots and Videos

Screenshots and Videos

Pricing

No information available.
Free Version
Free Trial

Pricing

No information available.
Free Version
Free Trial

Reviews/Ratings

Overall 0.0 / 5
ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

This software hasn't been reviewed yet. Be the first to provide a review:

Review this Software

Reviews/Ratings

Overall 4.7 / 5
ease 4.7 / 5
features 4.7 / 5
design 4.4 / 5
support 4.8 / 5

Training

Documentation
Webinars
Live Online
In Person

Training

Documentation
Webinars
Live Online
In Person

Company Information

Eurosoft
United States
www.eurosoftinc.com

Company Information

SysAid Technologies
Founded: 2002
Israel, Canada, Romania, United Kingdom
www.sysaid.com

Alternatives

Alternatives

ServoDesk

ServoDesk

Simplisys Ltd
Hyphen HomeFront

Hyphen HomeFront

Hyphen Solutions
Feed Supervisor Software

Feed Supervisor Software

Supervisor Systems

Categories

Categories

Business Intelligence Features

Ad Hoc Reports
Benchmarking
Budgeting & Forecasting
Dashboard
Data Analysis
Key Performance Indicators
Natural Language Generation (NLG)
Performance Metrics
Predictive Analytics
Profitability Analysis
Strategic Planning
Trend / Problem Indicators
Visual Analytics

Chatbot Features

Call to Action
Context and Coherence
Human Takeover
Inline Media / Videos
Machine Learning
Natural Language Processing
Payment Integration
Prediction
Ready-made Templates
Reporting / Analytics
Sentiment Analysis
Social Media Integration

Customer Service Features

Alerts / Escalation
Appointment Management
Call Center Management
Email Management
Knowledge Base
Live Chat
Performance Metrics
Queue Management
Self Service Portal
Social Media Integration
Surveys & Feedback
Virtual Assistant
Workflow Management

Help Desk Features

Alerts / Escalation
Automated Routing
Community Forums
Customizable Branding
Document Storage
Email Integration
Incident Management
Interaction Tracking
IT Asset Management
Knowledge Base
Known Issue Management
Live Chat
Multi-Channel Communication
Multiple Brands / Products
Network Monitoring
Real-time Chat
Self Service Portal
Service Level Agreement (SLA) Management
Ticket Management

IT Asset Management Features

Asset Tracking
Audit Management
Compliance Management
Configuration Management
Contract/License Management
Cost Tracking
Depreciation Management
Inventory Management
IT Service Management
Maintenance Management
Procurement Management
Requisition Management
Supplier Management

IT Management Features

Capacity Monitoring
Compliance Management
Event Logs
Hardware Inventory
IT Budgeting
License Management
Patch Management
Remote Access
Scheduling
Software Inventory
User Activity Monitoring

IT Service Features

Contract Management
Incident Management
IT Asset Management
Knowledge Management
Release Management
Self Service Portal
Service Catalog
Service Reporting
Ticket Management

ITSM Features

Asset Tracking
Availability Management
Change Management
Configuration Management
Contract/License Management
Dashboard
Incident Management
Problem Management
Project Management
Release & Deployment Management
Self Service Portal

Issue Tracking Features

Assignment Management
Dashboard
Escalation Management
Issue Auditing
Issue Scheduling
Knowledge Base
Project Management
Recurring Issues
Scheduling
Task Management

Network Monitoring Features

Bandwidth Monitoring
Baseline Manager
Diagnostic Tools
Internet Usage Monitoring
IP Address Monitoring
Real Time Analytics
Resource Management
Server Monitoring
SLA Monitoring
Uptime Monitoring
Web Traffic Reporting

Patch Management Features

Alerts/Notifications
Automatic Approval
Automatic Patch Deployment
Automatic Scans
Compliance Management
Custom Patches
Dashboard
Network Wide Management
Patch Prioritization
Patch Testing
Remote Access/Control
Vulnerability Scanning

Service Desk Features

Change Management
CMDB
Incident Management
IT Asset Management
Knowledge Base
Mobile Access
Procurement Management
Remote Control
Self Service Portal
SLA Management

Workload Automation Features

Alerts / Notifications
Audit Trails
Business Process Management
Cross-Platform Scheduling
Dashboard
Data Analysis / Visualization
Event-Triggers
Load Balancing
Resource-Based Scheduling
Robotic Process Automation (RPA)
Workflow Foundation Support

Integrations

2020 Maker
Axonius
BeyondTrust Cloud Privilege Broker
Foxit eSign
Help Desk Migration
Jira
Jira Work Management
Microsoft 365
Microsoft Teams
Nagios XI
OneLogin
QuickBooks Online
Slack
Stackreaction
Syteca
TeamViewer
Trello
Zero Incident Framework

Integrations

2020 Maker
Axonius
BeyondTrust Cloud Privilege Broker
Foxit eSign
Help Desk Migration
Jira
Jira Work Management
Microsoft 365
Microsoft Teams
Nagios XI
OneLogin
QuickBooks Online
Slack
Stackreaction
Syteca
TeamViewer
Trello
Zero Incident Framework
Claim Eurosoft and update features and information
Claim Eurosoft and update features and information
Claim SysAid and update features and information
Claim SysAid and update features and information