Tech-Support ProKeplaCloud
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Related Products
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About
Equipment Tracker Pro is a maintenance and equipment-record app for HVAC and trade technicians, service businesses, facility and property managers, landlords, and homeowners. It organizes equipment and appliances by building or location, keeping specifications, photos, parts, warranty details, and service history with each asset. Users can look up equipment by barcode or QR code, schedule recurring preventive maintenance, set reminders, manage work orders and inventory, create invoices, and generate reports. Mobile records are available offline, with cloud backup and a browser dashboard on Pro. AI tools can extract nameplate details and draft assessments or service logs. QR tags open equipment information or let tenants submit requests. Team plans add shared workspaces and roles; the app tracks refrigerant activity and EPA §608 leak-rate calculations.
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About
Tech-Support Pro is support case and service-history software for OEM equipment manufacturers. Support teams can search equipment records by serial number, review specifications and warranty dates, and see prior calls. Staff can record each support interaction with notes, status, warranty information and reason, while maintaining a separate technical service log for physical work such as repairs, parts replacements and firmware updates. A knowledge base links reported problems and resolution steps to applicable machine models. The product also supports escalation tracking with due dates, follow-up lists and warranty-cost analysis by model. Its Android app includes live phone-camera sharing for remote assistance, and single sign-on is supported. Plans are billed monthly according to the number of support agents, with Enterprise plans available for larger teams.
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Platforms Supported
Windows
Not Supported
Mac
Not Supported
Linux
Not Supported
Cloud
Supported
On-Premises
Not Supported
iPhone
Supported
iPad
Supported
Android
Supported
Chromebook
Not Supported
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Platforms Supported
Windows
Not Supported
Mac
Not Supported
Linux
Not Supported
Cloud
Supported
On-Premises
Not Supported
iPhone
Not Supported
iPad
Not Supported
Android
Supported
Chromebook
Not Supported
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Audience
HVAC technicians and service companies, facility and property managers, landlords and homeowners
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Audience
OEM equipment manufacturers and their technical support teams
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Support
Phone Support
Not Supported
24/7 Live Support
Not Supported
Online
Supported
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Support
Phone Support
Supported
24/7 Live Support
Not Supported
Online
Supported
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API
Offers API
Not Supported
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API
Offers API
Not Supported
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Screenshots and Videos |
Screenshots and Videos |
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Pricing
$9.99/user/month
A free core tier is available. Pro is $9.99 per user per month or $79.99 per user per year. First-time subscribers receive a 7-day free trial. Team plans start at $39.99 per month for five seats. Invoice payments can use PayPal or Venmo; card and bank payments use the customer's Stripe account, with a 0.5% platform fee capped at $10 plus Stripe processing fees.
Free Version
Supported
Free Trial
Supported
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Pricing
$99/month
Free Version
Not Supported
Free Trial
Not Supported
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Reviews/
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Reviews/
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Training
Documentation
Supported
Webinars
Not Supported
Live Online
Not Supported
In Person
Not Supported
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Training
Documentation
Not Supported
Webinars
Not Supported
Live Online
Not Supported
In Person
Not Supported
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Company InformationEquipment Tracker Pro
Founded: 2026
United States
equipment-tracker.com
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Company InformationKeplaCloud
Founded: 2026
United States
keplacloud.com/tech-support-pro
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Alternatives |
Alternatives |
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Categories |
Categories |
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Integrations
PayPal
Not Supported
Stripe
Not Supported
Venmo
Not Supported
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