Tech-Support Pro

Tech-Support Pro

KeplaCloud
+
+

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About

Equipment Tracker Pro is a maintenance and equipment-record app for HVAC and trade technicians, service businesses, facility and property managers, landlords, and homeowners. It organizes equipment and appliances by building or location, keeping specifications, photos, parts, warranty details, and service history with each asset. Users can look up equipment by barcode or QR code, schedule recurring preventive maintenance, set reminders, manage work orders and inventory, create invoices, and generate reports. Mobile records are available offline, with cloud backup and a browser dashboard on Pro. AI tools can extract nameplate details and draft assessments or service logs. QR tags open equipment information or let tenants submit requests. Team plans add shared workspaces and roles; the app tracks refrigerant activity and EPA §608 leak-rate calculations.

About

Tech-Support Pro is support case and service-history software for OEM equipment manufacturers. Support teams can search equipment records by serial number, review specifications and warranty dates, and see prior calls. Staff can record each support interaction with notes, status, warranty information and reason, while maintaining a separate technical service log for physical work such as repairs, parts replacements and firmware updates. A knowledge base links reported problems and resolution steps to applicable machine models. The product also supports escalation tracking with due dates, follow-up lists and warranty-cost analysis by model. Its Android app includes live phone-camera sharing for remote assistance, and single sign-on is supported. Plans are billed monthly according to the number of support agents, with Enterprise plans available for larger teams.

Platforms Supported

Windows Not Supported
Mac Not Supported
Linux Not Supported
Cloud Supported
On-Premises Not Supported
iPhone Supported
iPad Supported
Android Supported
Chromebook Not Supported

Platforms Supported

Windows Not Supported
Mac Not Supported
Linux Not Supported
Cloud Supported
On-Premises Not Supported
iPhone Not Supported
iPad Not Supported
Android Supported
Chromebook Not Supported

Audience

HVAC technicians and service companies, facility and property managers, landlords and homeowners

Audience

OEM equipment manufacturers and their technical support teams

Support

Phone Support Not Supported
24/7 Live Support Not Supported
Online Supported

Support

Phone Support Supported
24/7 Live Support Not Supported
Online Supported

API

Offers API Not Supported

API

Offers API Not Supported

Screenshots and Videos

Screenshots and Videos

Pricing

$9.99/user/month
A free core tier is available. Pro is $9.99 per user per month or $79.99 per user per year. First-time subscribers receive a 7-day free trial. Team plans start at $39.99 per month for five seats. Invoice payments can use PayPal or Venmo; card and bank payments use the customer's Stripe account, with a 0.5% platform fee capped at $10 plus Stripe processing fees.
Free Version Supported
Free Trial Supported

Pricing

$99/month
Free Version Not Supported
Free Trial Not Supported

Reviews/Ratings

Overall 0.0 / 5
ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

This software hasn't been reviewed yet. Be the first to provide a review:

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Reviews/Ratings

Overall 0.0 / 5
ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

This software hasn't been reviewed yet. Be the first to provide a review:

Review this Software

Training

Documentation Supported
Webinars Not Supported
Live Online Not Supported
In Person Not Supported

Training

Documentation Not Supported
Webinars Not Supported
Live Online Not Supported
In Person Not Supported

Company Information

Equipment Tracker Pro
Founded: 2026
United States
equipment-tracker.com

Company Information

KeplaCloud
Founded: 2026
United States
keplacloud.com/tech-support-pro

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Categories

CMMS Supported

Categories

Help Desk Supported

Integrations

PayPal Supported
Stripe Supported
Venmo Supported

Integrations

PayPal Not Supported
Stripe Not Supported
Venmo Not Supported
Claim Equipment Tracker Pro and update features and information
Claim Equipment Tracker Pro and update features and information
Claim Tech-Support Pro and update features and information
Claim Tech-Support Pro and update features and information