Audience

OEM equipment manufacturers and their technical support teams

About Tech-Support Pro

Tech-Support Pro is support case and service-history software for OEM equipment manufacturers. Support teams can search equipment records by serial number, review specifications and warranty dates, and see prior calls. Staff can record each support interaction with notes, status, warranty information and reason, while maintaining a separate technical service log for physical work such as repairs, parts replacements and firmware updates. A knowledge base links reported problems and resolution steps to applicable machine models. The product also supports escalation tracking with due dates, follow-up lists and warranty-cost analysis by model. Its Android app includes live phone-camera sharing for remote assistance, and single sign-on is supported. Plans are billed monthly according to the number of support agents, with Enterprise plans available for larger teams.

Pricing

Starting Price:
$99/month

Integrations

No integrations listed.

Ratings/Reviews

Overall 0.0 / 5
ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

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Company Information

KeplaCloud
Founded: 2026
United States
keplacloud.com/tech-support-pro

Videos and Screen Captures

Machine record: specs, warranty dates and every call on one serial number

Machine record: specs, warranty dates and every call on one serial number

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Product Details

Platforms Supported
Cloud
Android
Support
Phone Support
Online

Tech-Support Pro Frequently Asked Questions

Q: What kinds of users and organization types does Tech-Support Pro work with?
Q: What languages does Tech-Support Pro support in their product?
Q: What kind of support options does Tech-Support Pro offer?
Q: Does Tech-Support Pro have a mobile app?
Q: How much does Tech-Support Pro cost?

Tech-Support Pro Product Features

Help Desk

Live Chat Not Supported
Community Forums Not Supported
Self Service Portal Not Supported
Automated Routing Not Supported
Multiple Brands / Products Not Supported
Knowledge Base Not Supported
Incident Management Not Supported
Ticket Management Not Supported
Alerts / Escalation Not Supported
Known Issue Management Not Supported
Interaction Tracking Not Supported
Document Storage Not Supported
Multi-Channel Communication Not Supported
Service Level Agreement (SLA) Management Not Supported
Network Monitoring Not Supported
Customizable Branding Not Supported
IT Asset Management Not Supported
Real-time Chat Not Supported
Email Integration Not Supported