Spine AssetsSpine Technologies
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Tech-Support ProKeplaCloud
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Related Products
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About
Assign assets to custodians, employees, locations, branches, projects, departments, and cost-centers to enforce accountability. Integrated regulatory compliance that establishes a single source of data for finance with the use of history to reinforce established guidelines. Manage repair requests to get equipment back & running to reduce downtime. Extend the life of the equipment by keeping it under warranty. Be prepared when the service contract reaches its end dates for timely renewals with due reminders. Premiums could be reduced if the asset register is always kept up to date and it is easier to make a claim if you can provide proof. Gain better control of your fixed assets with accurate financial records to meet and surpass audit regulations. The help desk guarantees timely assistance & prompt resolution of issues by defining and publishing their assured service levels. Attach photos, manuals, invoices, purchase information, warranty, or service cards to each equipment leads.
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About
Tech-Support Pro is support case and service-history software for OEM equipment manufacturers. Support teams can search equipment records by serial number, review specifications and warranty dates, and see prior calls. Staff can record each support interaction with notes, status, warranty information and reason, while maintaining a separate technical service log for physical work such as repairs, parts replacements and firmware updates. A knowledge base links reported problems and resolution steps to applicable machine models. The product also supports escalation tracking with due dates, follow-up lists and warranty-cost analysis by model. Its Android app includes live phone-camera sharing for remote assistance, and single sign-on is supported. Plans are billed monthly according to the number of support agents, with Enterprise plans available for larger teams.
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Platforms Supported
Windows
Not Supported
Mac
Not Supported
Linux
Not Supported
Cloud
Supported
On-Premises
Not Supported
iPhone
Not Supported
iPad
Not Supported
Android
Not Supported
Chromebook
Not Supported
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Platforms Supported
Windows
Not Supported
Mac
Not Supported
Linux
Not Supported
Cloud
Supported
On-Premises
Not Supported
iPhone
Not Supported
iPad
Not Supported
Android
Supported
Chromebook
Not Supported
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Audience
Companies interested in a solution to track their compliance and manage their assets
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Audience
OEM equipment manufacturers and their technical support teams
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Support
Phone Support
Supported
24/7 Live Support
Not Supported
Online
Supported
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Support
Phone Support
Supported
24/7 Live Support
Not Supported
Online
Supported
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API
Offers API
Not Supported
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API
Offers API
Not Supported
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Screenshots and Videos |
Screenshots and Videos |
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Pricing
No information available.
Free Version
Not Supported
Free Trial
Not Supported
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Pricing
$99/month
Free Version
Not Supported
Free Trial
Not Supported
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Reviews/
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Reviews/
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Training
Documentation
Supported
Webinars
Supported
Live Online
Supported
In Person
Supported
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Training
Documentation
Not Supported
Webinars
Not Supported
Live Online
Not Supported
In Person
Not Supported
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Company InformationSpine Technologies
Founded: 2001
India
spinetechnologies.com/assets/
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Company InformationKeplaCloud
Founded: 2026
United States
keplacloud.com/tech-support-pro
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Categories |
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Integrations
No info available.
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Integrations
No info available.
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