Engati vs. Heyy Comparison


Engati Engati Technologies	Heyy	+	+
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Headquartered in San Francisco, it operates worldwide. 7,958 Ratings Visit Website kama.ai The Responsible AI-Agent for organizations where the answer HAS TO BE RIGHT. kama.ai answers from knowledge your team approves, not from what a model guesses. Every response is accurate, consistent, and traceable to its source. Governed by design. How it works: kama.ai is built on a Knowledge Graph AI. Your team curates Trusted Collections of approved information and documents, and the AI Agent answers from them exclusively. Best of all you get consistent answers to the same questions - every time. Governed Generative AI helps with phrasing and coverage within limits you set. Then Intelligent Automation lets the Deterministic AI agent complete multi-step tasks. No hallucinations allowed, where real-world consequences are at stake. This AI doesn’t just answer questions. A Human in the Loop approves key, high frequency questions - to make sure everything is brand-safe. 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With the ability to integrate into existing customer support tools, the platform enhances resolution rates, reduces response times, and improves customer experience by offering a unified view of all interactions. 166 Ratings Visit Website Birdeye Birdeye builds AI agents for multi-location brands — trusted by the largest enterprise brands globally, including Sutter Health, Aspen Dental, Sun Auto and Caesars Entertainment. We give you AI coworkers at every location — for marketing, operations, and customer experience — that do the jobs your business needs done by employing multiple agents that work together to win AI visibility, convert demand, and deliver a consistent customer experience. Enterprise-Ready → Built for Scale SSO, audit logging, HIPAA, SOC 2, and GDPR. Role-based access, tiered approvals, and location-level reporting give corporate and local teams the control they need. So you stay in control while AI handles execution across hundreds of locations. 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About The Engati chatbot and live chat platform is the winner of the 2021 CODiE Award. It empowers you to build intelligent bots in minutes without programming. Build once and publish across 15 channels - WhatsApp, Messenger, Instagram, Kik, Telegram, Line, Viber, Skype, Slack, WeChat, Twitter, Skype for business, your website, and your mobile app. Supports intelligent paths, train, copy, analytics, and private labeling. Using Engati you can leverage the power of machine learning, NLP/NLU to design your very own chatbot and engage your customers in 50+ languages.	About Heyy is an AI-powered customer messaging and automation platform that helps businesses manage and scale conversations, sales, support, and marketing across channels like WhatsApp, Instagram, Facebook Messenger, and website chat from one unified interface. Users create customizable “AI Employees” that can chat with customers, answer FAQs, qualify leads, automate sales funnels, route messages, and integrate with CRMs, ecommerce systems, ticketing tools, and backend workflows without coding required. It includes features such as multi-agent inboxes, automated workflows, lead qualification and tagging, targeted marketing broadcasts, and simple integrations via APIs or webhooks to turn live chat into measurable business outcomes; its AI can also escalate complex queries to humans while handling routine tasks to save teams time and provide consistent 24/7 engagement.
Platforms Supported Windows Not Supported Mac Not Supported Linux Not Supported Cloud Supported On-Premises Not Supported iPhone Not Supported iPad Not Supported Android Not Supported Chromebook Not Supported	Platforms Supported Windows Not Supported Mac Not Supported Linux Not Supported Cloud Supported On-Premises Not Supported iPhone Not Supported iPad Not Supported Android Not Supported Chromebook Not Supported
Audience Any industry which is looking for a solution for customer service, marketing campaigns, etc	Audience Businesses of any size that want to automate and personalize customer communication and support across multiple channels using AI agents
Support Phone Support Supported 24/7 Live Support Not Supported Online Supported	Support Phone Support Not Supported 24/7 Live Support Supported Online Supported
API Offers API Not Supported	API Offers API Supported
Screenshots and Videos View more images or videos	Screenshots and Videos View more images or videos
Pricing No information available. Free Version Supported Free Trial Supported	Pricing $49 per month Free Version Supported Free Trial Not Supported
Reviews/Ratings Overall 4.9 / 5 ease 4.6 / 5 features 5.0 / 5 design 4.7 / 5 support 4.7 / 5 Read all reviews	Reviews/Ratings Overall 0.0 / 5 ease 0.0 / 5 features 0.0 / 5 design 0.0 / 5 support 0.0 / 5 This software hasn't been reviewed yet. Be the first to provide a review: Review this Software
Pros & Cons from Real Users Pros Here are the things I liked about Engati Chatbot: * No complexity platform to build smart autoresponder bots. * Integrates with every social media account. * No coding is required. Very easy to set up no coding required. Pre-built reply and great customization options. Easy drag and drop to add extra features. Intelligent Instant auto replay feature. The platform is genuinely easy to use and the customer experience is phenomenal. I found it easy to navigate through the application without any difficulties whatsoever. Its the best and the fastest chatbot I came across. The personalized option makes it perfect for any business or e-commerce industry. The overall process to make a bot just took 10 minutes of my time which is just unbelievable. Multi channel chatbot deployment Live chat feature Multi lingual support Affordable pricing Best Customer support Cons Overall it's an outstanding platform. It worked great for me. Nothing to share about cons. None so far, I have had smooth sailing up until this point! The speed may get affected because of heavy traffic in a website sometimes. Complex features and manuals to understand about the product features.
Training Documentation Supported Webinars Not Supported Live Online Supported In Person Not Supported	Training Documentation Supported Webinars Not Supported Live Online Supported In Person Not Supported
Company Information Engati Technologies Founded: 2017 India www.engati.com/	Company Information Heyy Founded: 2024 United States heyy.io
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Categories Chatbot Supported Conversational Commerce Supported Conversational Support Supported Live Chat Supported	Categories AI Agents Supported AI Chatbots Supported AI CRM Supported AI Customer Service Supported AI Customer Support Agents Supported AI Employees Supported Chatbot Supported Conversational AI Supported Conversational Commerce Supported Conversational Marketing Supported Conversational Support Supported WhatsApp Marketing Supported
Show More Features Live Chat Features Canned Responses Supported Customizable Branding Not Supported Geo Targeting Not Supported Offline Form Not Supported Proactive Chat Supported Screen Sharing Supported Third Party Integration Supported Transfers / Routing Not Supported Website Visitor Tracking Supported
Integrations Slack Supported WhatsApp Supported Calendly Not Supported Facebook Supported Facebook Messenger Not Supported Gmail Not Supported Instagram Not Supported Notion Not Supported Skype Supported Telegram Supported WeChat Supported X (Twitter) Supported Zapier Not Supported monday AI work platform Not Supported Show More Integrations View All 7 Integrations	Integrations Slack Supported WhatsApp Supported Calendly Supported Facebook Not Supported Facebook Messenger Supported Gmail Supported Instagram Supported Notion Supported Skype Not Supported Telegram Not Supported WeChat Not Supported X (Twitter) Not Supported Zapier Supported monday AI work platform Supported Show More Integrations View All 9 Integrations
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