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About

EngageLab is a world-leading AI-powered omnichannel customer engagement and marketing platform designed to help businesses orchestrate seamless, personalized interactions with their users across every major communication channel, including AppPush, WebPush, Email, SMS, WhatsApp, OTP verification, and more. Backed by a robust global infrastructure and built for scalability, EngageLab enables enterprises to better understand users, automate lifecycle messaging, and maximize conversion and retention with high reliability, security, and performance.

About

With over two decades of industry experience and a patented technology stack, we help Mobile Network Operators secure and monetize their messaging infrastructure, turning A2P SMS into a sustainable revenue stream while safeguarding network performance and reliability. At the same time, we enable businesses to connect with their customers, employees, and systems through scalable cloud APIs and off-the-shelf solutions for messaging, voice, verification, and engagement. By combining global connectivity with cloud technologies, tyntec simplifies complex mobile interactions and makes them more secure, reliable, and accessible. Recognized as a Tier One provider in the ROCCO A2P SMS reports for both MNO and Enterprise editions, tyntec consistently sets benchmarks in innovation, security, and trust. Our mission is to empower operators and enterprises alike to unlock new opportunities in the mobile ecosystem.

Platforms Supported

Windows
Mac
Linux
Cloud
On-Premises
iPhone
iPad
Android
Chromebook

Platforms Supported

Windows
Mac
Linux
Cloud
On-Premises
iPhone
iPad
Android
Chromebook

Audience

Marketing teams, product managers, growth leaders, and customer service organizations across tech, e-commerce, media, finance, education, and lifestyle services can leverage EngageLab to streamline their omni-touchpoint engagement.

Audience

Businesses requiring a SMS messaging solution to provide customer support with two-way messages

Support

Phone Support
24/7 Live Support
Online

Support

Phone Support
24/7 Live Support
Online

API

Offers API

API

Offers API

Screenshots and Videos

No images available

Screenshots and Videos

Pricing

$9.99 per month
Free Version
Free Trial

Pricing

€0.0426 per message
Customized offer based on use case, volume, atrgeted region
Free Version
Free Trial

Reviews/Ratings

Overall 0.0 / 5
ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

This software hasn't been reviewed yet. Be the first to provide a review:

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Reviews/Ratings

Overall 5.0 / 5
ease 5.0 / 5
features 5.0 / 5
design 5.0 / 5
support 5.0 / 5

Pros & Cons from Real Users

Pros

  • Tyntec is a very versatile and powerful tool to have present in the customer service process, I like that it is easy to implement and the interface is as simple as it gets, without falling too much on the lack of modern tools, instead it provides versatility and intuitiveness that enhances the customer support team through the implementation of multiple conversational channels that the everyday customer uses, integrating all of these to be used in the platform for more comfortable communication. I like that it unifies these communication channels into one so that it is easier to manage the business and provide a better service, additionally, the amount of channels that it supports is outstanding and it makes the teamwork way easier as we are able to do more in just one platform, setting up meetings to communicate about different projects and set different tasks and schedules.

Cons

  • Tyncet is such an amazing software that I haven't been able to notice any dislikes to it or disadvantages that stop us from doing our job or slow down our communication process, it has brought up so many benefits and concerns that we have been able to figure out as we use it, creating a competent team that is able to communicate between us and with the customers, solving any issues that may arise.

Training

Documentation
Webinars
Live Online
In Person

Training

Documentation
Webinars
Live Online
In Person

Company Information

EngageLab
Founded: 2012
Singapore
www.engagelab.com

Company Information

tyntec
United Kingdom
www.tyntec.com

Alternatives

Alternatives

Altcraft

Altcraft

Altcraft Platform
Africala

Africala

Africala Technologies Ltd
MessageBot

MessageBot

MessageBot Solutions Pvt Ltd

Categories

Categories

SMS Marketing Features

2-Way Messaging
Artificial Intelligence
Contact Management
Mass Texting
Message Personalization
MMS
Mobile Coupons
Mobile Keywords
Polls / Voting
Reporting/Analytics
Scheduled Messaging
Shortcodes
Text-to-Win

Integrations

Apple Business Chat
BI Book
Facebook Messenger
Google Business Messages
Instagram
LINE
SAP Cloud Platform
Telegram
Viber
WeChat
WhatsApp

Integrations

Apple Business Chat
BI Book
Facebook Messenger
Google Business Messages
Instagram
LINE
SAP Cloud Platform
Telegram
Viber
WeChat
WhatsApp
Claim EngageLab and update features and information
Claim EngageLab and update features and information
Claim tyntec and update features and information
Claim tyntec and update features and information