Prodigal

Prodigal

Prodigal Technologies
Ender Turing Prodigal

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Ender Turing:

About

Ender Turing is a conversation intelligence and speech analytics platform for contact centers, sales, and customer-success teams. It analyzes calls, chats, emails, support tickets, and meetings, producing transcripts, summaries, topics, tags, and configurable quality scores. AutoQA applies scorecards across conversations, while search, dashboards, charts, and funnels help teams examine customer reasons, script adherence, satisfaction, and performance. EnderGPT answers questions about conversations with cited examples, and automated alerts, reports, and coaching workflows help teams act on findings. Connectors, a browser extension, REST API, SFTP, and file upload bring conversation data into the platform. Enterprise plans support private-cloud and on-premise deployment.
Prodigal:

About

Prodigal is a cloud-based Consumer Finance Intelligence solution that analyzes agent and customer conversations to enhance profits, experience, and compliance. Collection agencies, healthcare providers, and lenders depend on Prodigal to unlock insights that drive win-win financial outcomes. With decades of industry and data science expertise, Prodigal’s team is ready to work with clients to optimize operations and quality assurance. An intent engine that combines the strengths of artificial intelligence (AI), machine learning (ML), and natural language processing (NLP) powers Prodigal’s core apps: ProAssist, ProNotes, and ProVoice. ProAssist guides agents to say and do the right thing every time. ProNotes auto-writes call notes, creating hours of new capacity and freeing agents to focus on experience. ProVoice analyzes and scores 100% of calls to minimize risk. Scale omnichannel collections with ProAgent, a natural language AI agent purpose-built for consumer finance.
Ender Turing:

Platforms Supported

Windows Not Supported
Mac Not Supported
Linux Not Supported
Cloud Supported
On-Premises Supported
iPhone Not Supported
iPad Not Supported
Android Not Supported
Chromebook Not Supported
Prodigal:

Platforms Supported

Windows Not Supported
Mac Not Supported
Linux Not Supported
Cloud Supported
On-Premises Not Supported
iPhone Not Supported
iPad Not Supported
Android Not Supported
Chromebook Not Supported
Ender Turing:

Audience

Contact centers and customer-success teams that need conversation analytics, automated quality scoring and coaching.
Prodigal:

Audience

Collection agencies, healthcare providers, and lenders seeking to optimize operations and quality assurance in their hybrid contact centers.
Ender Turing:

Support

Phone Support Supported
24/7 Live Support Supported
Online Supported
Prodigal:

Support

Phone Support Supported
24/7 Live Support Supported
Online Supported
Ender Turing:

API

Offers API Supported
Prodigal:

API

Offers API Not Supported
Ender Turing:

Screenshots and Videos

Prodigal:

Screenshots and Videos

Ender Turing:

Pricing

$39/agent/month
A free plan is available and does not expire. Contact-center accounts include up to 5 agents and 100 calls per agent per month, with a 10-minute call limit; sales and customer-success accounts include up to 3 users and 50 conversations per month, with a 30-minute meeting limit. Team plans start at $39/agent/month for contact centers and $59/user/month for sales and customer success. Business plans start at $79/agent/month and $89/user/month, respectively. Paid plans have no seat, conversation, or duration limits. Enterprise pricing is custom; private-cloud and on-premise deployment are available, with a one-time setup fee for on-premise. Ender Assist is available for $0.49 per assisted call.
Free Version Supported
Free Trial Not Supported
Prodigal:

Pricing

No information available.
Free Version Not Supported
Free Trial Not Supported
Ender Turing:

Reviews/Ratings

Overall 0.0 / 5
ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

This software hasn't been reviewed yet. Be the first to provide a review:

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Prodigal:

Reviews/Ratings

Overall 0.0 / 5
ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

This software hasn't been reviewed yet. Be the first to provide a review:

Review this Software
Ender Turing:

Training

Documentation Supported
Webinars Supported
Live Online Supported
In Person Supported
Prodigal:

Training

Documentation Supported
Webinars Supported
Live Online Supported
In Person Supported
Ender Turing:

Company Information

Ender Turing
Founded: 2020
Estonia
enderturing.com
Prodigal:

Company Information

Prodigal Technologies
Founded: 2018
United States
www.prodigaltech.com
Ender Turing:

Alternatives

Elision AI Voice Analysis

Elision AI Voice Analysis

Elision Technologies
Prodigal:

Alternatives

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4.5 out of 5 stars
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Ender Turing:
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Prodigal:
Call Center Studio

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Ender Turing:
CTM

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Prodigal:
Ender Turing:
Prodigal:
Ender Turing:

Categories

Prodigal:

Categories

Prodigal:

Speech Analytics Features

Automatic Transcription Supported
Call Center Management Not Supported
Call Recording Supported
Customer Experience Management Supported
Data Security Supported
Natural Language Processing Supported
Predictive Analytics Supported
Self-Service Search Supported
Sentiment Analysis Supported
Surveys & Feedback Not Supported

Call Center Features

Blended Call Center Not Supported
Call Logging Supported
Call Recording Supported
Call Scripting Supported
Campaign Management Not Supported
Database Not Supported
Escalation Management Not Supported
Inbound Call Center Not Supported
IVR / Voice Recognition Supported
Manual Dialer Not Supported
Outbound Call Center Not Supported
Predictive Dialer Not Supported
Progressive Dialer Not Supported
Queue Management Not Supported
Real-time Chat Not Supported
Reporting/Analytics Supported

Conversation Intelligence Features

Account Health Alerts Not Supported
AI Insights Supported
Call Analytics Supported
Call Recording Supported
Call Recording Cloud Storage Not Supported
Call Snippets Supported
Call Transcription Supported
Call/Meeting Sharing Supported
Sales Coaching Not Supported
Topic Tags Not Supported
Topic-Based Analytics Supported
Video Conferencing Analytics Not Supported
Win/Loss Analysis Not Supported

Conversational AI Features

Code-free Development Not Supported
Contextual Guidance Supported
For Developers Not Supported
Intent Recognition Supported
Multi-Languages Not Supported
Omni-Channel Not Supported
On-Screen Chats Not Supported
Pre-configured Bot Not Supported
Reusable Components Not Supported
Sentiment Analysis Supported
Speech Recognition Supported
Speech Synthesis Supported
Virtual Assistant Supported
Ender Turing:

Integrations

8x8 Contact Center Supported
Aircall Supported
Amazon Connect Supported
Five9 Supported
Genesys Cloud CX Supported
NiCE CXone Mpower Supported
Talkdesk Supported
Twilio Flex Supported
Webex Contact Center Supported
Prodigal:

Integrations

8x8 Contact Center Not Supported
Aircall Not Supported
Amazon Connect Not Supported
Five9 Not Supported
Genesys Cloud CX Not Supported
NiCE CXone Mpower Not Supported
Talkdesk Not Supported
Twilio Flex Not Supported
Webex Contact Center Not Supported
Ender Turing:
Claim Ender Turing and update features and information
Claim Ender Turing and update features and information
Prodigal:
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