Local Measure Engage

Local Measure Engage

Local Measure
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About

One platform to curate and sell everything-as-a-service IT propositions. Curate top-tier technology propositions with instant eCommerce, order management & subscription billing tools. Centralized MSP dashboard and automated provisioning workflows cut your deployment times and costs by up to 90%. Improve customer experience and reduce calls to your helpdesk with our intuitive customer self-service dashboard. Designed with the non-technical customer in mind, Encapto’s intuitive self-service interface brings together cross-architectural technologies to improve customer outcomes, reduce your support burden, create stickiness and provide effortless up-sell opportunities. So sit back, relax, and let your customers look after themselves. Design a branded storefront with your product catalogue so your customers can place orders on their own. Simple order flows allow you to upsell and cross-sell your products, add-ons, and unique offers.

About

Engage is a pre-built, intelligent, cloud contact center platform that transforms customer service. Built for for Amazon Connect and powered by AWS, Engage combines voice and digital communication channels to improve operational efficiency and deliver valuable insights, Engage uses Generative AI to enhance customer service interactions and create personalized experiences that cater to the changing needs of businesses and their customers. Engage is a Contact Center as a Service (CCaaS), meaning we take care of all updates and improvements with no hardware or expensive agent licenses. Our consumption-based pricing caters to businesses of all sizes. Engage includes Voice, Email, SMS and Facebook Messenger, Instagram DM (Direct Message), Twitter DM (Direct Message), WhatsApp, WeChat LINE, and Web Chat.

Platforms Supported

Windows
Mac
Linux
Cloud
On-Premises
iPhone
iPad
Android
Chromebook

Platforms Supported

Windows
Mac
Linux
Cloud
On-Premises
iPhone
iPad
Android
Chromebook

Audience

Enterprise-grade management service that helps companies fuel and protect their core business

Audience

Companies interested in a pre-built cloud contact center platform to transform customer service.

Support

Phone Support
24/7 Live Support
Online

Support

Phone Support
24/7 Live Support
Online

API

Offers API

API

Offers API

Screenshots and Videos

Screenshots and Videos

Pricing

$280 per month
Free Version
Free Trial

Pricing

No information available.
Free Version
Free Trial

Reviews/Ratings

Overall 0.0 / 5
ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

This software hasn't been reviewed yet. Be the first to provide a review:

Review this Software

Reviews/Ratings

Overall 0.0 / 5
ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

This software hasn't been reviewed yet. Be the first to provide a review:

Review this Software

Training

Documentation
Webinars
Live Online
In Person

Training

Documentation
Webinars
Live Online
In Person

Company Information

Encapto
Founded: 2014
Australia
www.encapto.com

Company Information

Local Measure
Founded: 2013
Australia
www.localmeasure.com

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Twilio Flex

Twilio

Categories

Categories

Call Center Features

Blended Call Center
Call Logging
Call Recording
Call Scripting
Campaign Management
Database
Escalation Management
Inbound Call Center
IVR / Voice Recognition
Manual Dialer
Outbound Call Center
Predictive Dialer
Progressive Dialer
Queue Management
Real-time Chat
Reporting/Analytics

Customer Communications Management Features

Batch Communications
Chat / Messaging
Content Management
Email Distribution
Interactive Content
Multi-Channel Communications
On-Demand Communications
Personalization
Print Management
Template Management
Video Content

Customer Engagement Features

Analytics
Churn Management
Communication Management
Community Management
Content Syndication
Feedback Collection
Gamification
Live Chat
Video Content

Customer Experience Features

Action Management
Analytics
Customer Segmentation
Dashboard
Feedback Management
Knowledge Management
Multi-Channel Collection
Sentiment Analysis
Survey Management
Text Analysis
Trend Analysis

Customer Service Features

Alerts / Escalation
Appointment Management
Call Center Management
Email Management
Knowledge Base
Live Chat
Performance Metrics
Queue Management
Self Service Portal
Social Media Integration
Surveys & Feedback
Virtual Assistant
Workflow Management

Telephony Features

Auto-Dialer
Call Center Management
Call Monitoring
Contact Management
Inbound Reporting
IVR / Voice Recognition
Outbound Reporting
Predictive Dialer
Telemarketing Management
Voice & Data Integration
VoIP

Integrations

Amazon Connect
Apple Business Chat
Cisco Meraki
Confluence
Facebook Messenger
HubSpot CRM
HubSpot Customer Platform
Instagram
Jira
LINE
Microsoft Teams
QuickBooks Online
Shopify
WeChat
WhatsApp
X (Twitter)
Xero
Zabbix
Zendesk

Integrations

Amazon Connect
Apple Business Chat
Cisco Meraki
Confluence
Facebook Messenger
HubSpot CRM
HubSpot Customer Platform
Instagram
Jira
LINE
Microsoft Teams
QuickBooks Online
Shopify
WeChat
WhatsApp
X (Twitter)
Xero
Zabbix
Zendesk
Claim Encapto and update features and information
Claim Encapto and update features and information
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Claim Local Measure Engage and update features and information