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About

EnableX makes integrating real-time communications into applications and workflows a lot easier. Designed and developed for Service Providers, Systems Integrators, and Developers, it provides a robust, scalable and secure communications platform without the complexity of building and maintaining the network infrastructure. By simply leveraging on EnableX comprehensive sets of programmable APIs and SDKs, developers can rapidly customize and embed all or part of the communication functions – voice, video, SMS and chat – right into existing applications, workflows and systems. Together with the Virtual Number services and advanced features such as AI and NLP, businesses can reach customers globally with an outstanding communication experience.

About

Infobip is a global leader in omnichannel engagement powering a broad range of messaging channels, tools and solutions for advanced customer engagement, authentication and security. With over 700 direct carrier connections and 60+ offices on 6 continents, Infobip is the #1 choice of some of the world's biggest companies to scale their customer communications. We help our clients and partners overcome the complexity of consumer communications, grow their business and enhance customer experience, all in a fast, secure and reliable way. With Infobip, you can achieve deeper customer engagement across the widest selection of local and global channels, including: SMS MMS RCS Live Chat WhatsApp Business Apple Messages for Business Facebook Messenger Instagram Business Telegram Viber Voice / VOIP Video Email

Platforms Supported

Windows Supported
Mac Supported
Linux Supported
Cloud Supported
On-Premises Not Supported
iPhone Supported
iPad Supported
Android Supported
Chromebook Not Supported

Platforms Supported

Windows Not Supported
Mac Not Supported
Linux Not Supported
Cloud Supported
On-Premises Not Supported
iPhone Not Supported
iPad Not Supported
Android Not Supported
Chromebook Not Supported

Audience

Software developers looking for a powerful API Management solution

Audience

One Platform. All Channels. For developers and businesses alike. We help businesses and developers build, coordinate and intelligently orchestrate all engagement activities across their customers’ lifecycle. We provide a programmable single-interface within a scalable and easy to use communication platform.

Support

Phone Support Not Supported
24/7 Live Support Supported
Online Supported

Support

Phone Support Supported
24/7 Live Support Supported
Online Supported

API

Offers API Not Supported

API

Offers API Supported

Screenshots and Videos

Screenshots and Videos

Pricing

No information available.
Free Version Not Supported
Free Trial Supported

Pricing

No information available.
Free Version Supported
Free Trial Supported

Reviews/Ratings

Overall 4.5 / 5
ease 4.2 / 5
features 4.3 / 5
design 4.0 / 5
support 4.2 / 5

Reviews/Ratings

Overall 0.0 / 5
ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

This software hasn't been reviewed yet. Be the first to provide a review:

Review this Software

Pros & Cons from Real Users

Pros

  • I've recently resumed using the EnableX Communication API after a few months, and I can confidently say it has become an essential part of my work in the healthcare sector. The API's utility in streamlining communication processes has made my job significantly easier and more efficient. Effective communication is crucial in healthcare. Enablex API has excelled in providing secure and reliable video communication solutions, which have greatly benefited our patient consultations. The API's seamless integration into our existing systems ensures that patient interactions are not only smooth but also highly professional.
  • I recently added EnableX's Video API to our app, and I'm really impressed. The process of adding it was super easy because the instructions were really clear and easy to follow. EnableX has a bunch of great features, like basic video calls and fancier stuff like sharing your screen or recording videos. Adding these features has made our app way better. It's been super reliable too - hardly any times when it's not working, and the video quality is always great. Even when lots of people are using it at once, it still works smoothly. Whenever I've had questions or problems, their support team has been quick to help out, and the documentation they provide has been really useful.
  • A very easy and simple to use the API. EnableX helped us in implementing cordova plugin for both ios and android.
  • Integrated EnableX in Web and Apps both. The process of integration was easy. Technical support was also provided.
  • Lot of Features, Easily customizable, Nice technical Support, very good documentation covering all implementation of features.

Cons

  • The EnableX communication API has been a valuable tool for enhancing healthcare communication. However, setting it up can be challenging without technical expertise. It also offers fewer customization options compared to some alternatives. Despite these considerations, it provides secure and reliable video communication solutions that have significantly improved patient consultations in our healthcare practice.
  • Usually, the video works fine, but sometimes there are issues where the audio and video don't match up perfectly.
  • Initially we had an issue using web based api in terms of video quality and user interface, later on EnableX provided Cordova plugin which helped in resolving this.
  • Had faced different issues on different devices after integration in apps.
  • Recording files need to be customizable, which is missing

Training

Documentation Supported
Webinars Not Supported
Live Online Supported
In Person Supported

Training

Documentation Supported
Webinars Supported
Live Online Supported
In Person Not Supported

Company Information

vCloudx
Founded: 2017
Singapore
www.enablex.io

Company Information

Infobip
Founded: 2006
Headquartered in London, Infobip has 60+ offices on 6 continents
www.infobip.com

Alternatives

Alternatives

Innoinstant

Innoinstant

Innocrux
Freshchat

Freshchat

Freshworks
Agora

Agora

Agora.io

Categories

Categories

SMS Marketing Features

2-Way Messaging Supported
Artificial Intelligence Not Supported
Contact Management Not Supported
Mass Texting Supported
Message Personalization Supported
MMS Supported
Mobile Coupons Not Supported
Mobile Keywords Supported
Polls / Voting Not Supported
Reporting/Analytics Supported
Scheduled Messaging Supported
Shortcodes Supported
Text-to-Win Not Supported

API Management Features

Access Control Supported
Analytics Supported
API Design Not Supported
API Lifecycle Management Not Supported
Dashboard Supported
Developer Portal Supported
Testing Management Supported
Threat Protection Not Supported
Traffic Control Not Supported
Version Control Not Supported

Application Development Features

Access Controls/Permissions Supported
Code Assistance Not Supported
Code Refactoring Not Supported
Collaboration Tools Not Supported
Compatibility Testing Not Supported
Data Modeling Not Supported
Debugging Not Supported
Deployment Management Not Supported
Graphical User Interface Not Supported
Mobile Development Supported
No-Code Not Supported
Reporting/Analytics Supported
Software Development Supported
Source Control Not Supported
Testing Management Supported
Version Control Not Supported
Web App Development Supported

Business VoIP Features

Call Parking Not Supported
Call Recording Supported
Contact Management Not Supported
Encryption Not Supported
IVR / Voice Recognition Supported
Ring Groups Not Supported
SIP Trunking Supported
Unified Communications Supported
Voice Quality Enhancement Not Supported

Cloud Communication Platform Features

Audio / Video Conferencing Supported
Call Center Not Supported
Call Recording Supported
Call Routing Not Supported
Chat / Messaging Supported
Fax Management Not Supported
File Sharing Supported
IVR / Voice Recognition Supported

SIP Trunk Features

Automatic Fail-over Routing Not Supported
Call Data Records Supported
Caller ID Supported
Disaster Recovery Not Supported
e911 Not Supported
International Numbers Supported
Multiple DID Options Not Supported
PSTN Forwarding Supported
Toll-Free Numbers Supported

SMS Marketing Features

2-Way Messaging Supported
Artificial Intelligence Not Supported
Contact Management Supported
Mass Texting Supported
Message Personalization Not Supported
MMS Not Supported
Mobile Coupons Supported
Mobile Keywords Not Supported
Polls / Voting Supported
Reporting/Analytics Supported
Scheduled Messaging Supported
Shortcodes Supported
Text-to-Win Not Supported

Call Center Features

Blended Call Center Not Supported
Call Logging Not Supported
Call Recording Not Supported
Call Scripting Not Supported
Campaign Management Not Supported
Database Not Supported
Escalation Management Not Supported
Inbound Call Center Not Supported
IVR / Voice Recognition Supported
Manual Dialer Not Supported
Outbound Call Center Not Supported
Predictive Dialer Not Supported
Progressive Dialer Not Supported
Queue Management Not Supported
Real-time Chat Not Supported
Reporting/Analytics Not Supported

Conversational Marketing Features

Appointment Scheduling Supported
Audience Segmentation Supported
Chatbot Supported
Email Automation Supported
Group Messaging Not Supported
Human Handover Supported
Lead Distribution Not Supported
Lead Qualification Not Supported
Mobile Messaging Supported
Multi-Channel Communication Supported
Product Recommendations Not Supported
Video Chat Supported

Customer Communications Management Features

Batch Communications Not Supported
Chat / Messaging Not Supported
Content Management Not Supported
Email Distribution Not Supported
Interactive Content Supported
Multi-Channel Communications Supported
On-Demand Communications Supported
Personalization Not Supported
Print Management Not Supported
Template Management Not Supported
Video Content Not Supported

Customer Engagement Features

Analytics Supported
Churn Management Not Supported
Communication Management Supported
Community Management Not Supported
Content Syndication Not Supported
Feedback Collection Not Supported
Gamification Not Supported
Live Chat Supported
Video Content Not Supported

Customer Experience Features

Action Management Not Supported
Analytics Supported
Customer Segmentation Supported
Dashboard Supported
Feedback Management Not Supported
Knowledge Management Not Supported
Multi-Channel Collection Supported
Sentiment Analysis Not Supported
Survey Management Not Supported
Text Analysis Not Supported
Trend Analysis Not Supported

IVR Features

Call Center Supported
Call Logging Not Supported
Call Recording Supported
Call Routing Supported
Multiple Scripts Not Supported
Phone Key Input Not Supported
Survey Management Not Supported
Text to Speech Supported
Voice Customization Not Supported
Voice Mail Not Supported

Integrations

5X Not Supported
Aritic Sales Not Supported
BlueVenn Not Supported
CREDITONLINE Not Supported
D•engage Not Supported
HostBill Not Supported
Kasisto KAI Not Supported
LeadsBridge Not Supported
Maestra Not Supported
Navixy Not Supported
Onro Not Supported
Outdoo AI Not Supported
Rayven Not Supported
Salesforce Agentforce Marketing Not Supported
Solutions by Text Not Supported
Stackreaction Not Supported
Synerise Not Supported
Talk:if Not Supported
TextDeliver Not Supported
uContact Not Supported

Integrations

5X Supported
Aritic Sales Supported
BlueVenn Supported
CREDITONLINE Supported
D•engage Supported
HostBill Supported
Kasisto KAI Supported
LeadsBridge Supported
Maestra Supported
Navixy Supported
Onro Supported
Outdoo AI Supported
Rayven Supported
Salesforce Agentforce Marketing Supported
Solutions by Text Supported
Stackreaction Supported
Synerise Supported
Talk:if Supported
TextDeliver Supported
uContact Supported
Claim EnableX Communications APIs and update features and information
Claim EnableX Communications APIs and update features and information
Claim Infobip and update features and information
Claim Infobip and update features and information