Emotics vs. Nicereply Comparison


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SurveyLegend has users all over the world, from amazing companies like L'Oréal, Universal, Harvard, Greenpeace, Airbnb, Sony, CocaCola, Roche, to awesome start-up companies and individuals. 1,881 Ratings Visit Website Titan Build the forms, portals, documents, eSignatures, surveys, and workflows your business needs while keeping Salesforce at the center of it all. Titan brings these experiences into a single Salesforce-first platform, with data connected to Salesforce in real time rather than creating another place for it to live. Give customers, partners, and employees secure ways to interact with Salesforce. Collect and update information through dynamic forms, build branded portals, generate documents from Salesforce data, collect signatures, run surveys, and automate complex business processes. For forms and portals, Titan AI Studio gets you to a strong first version faster. 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About Emotics is an emotion analytics platform that turns text data from customer and employee feedback into business answers. Emotics assigns emotions and themes into strengths, weaknesses, opportunities and threats so you can take a strategic view of your customer or employee experience. Automatically generates benchmarks to generate insights on how you compare to competitors and the specific aspects of CX that you need to improve or optimize. Provides a window into the causes of emotional responses by providing a warning system for emotions that provoke actions. Measure the intensity of emotion expressed by customers across 8 emotion indexes and 24 emotions to pinpoints emotions driving themes that damage or improve the perception of CX. Enables a 360° view of customer by connection with NPS, CSAT, product reviews, social data and tools like SurveyMonkey and Zendesk. Emotics makes sentiment analysis redundant and goes further than NPS.	About Online customer satisfaction survey software, including CSAT, Net Promoter Score ® (NPS) & Customer Effort Score ™ (CES 2.0). Nicereply helps hundreds of teams at companies like Microsoft, Lenovo, Hubspot and Buffer to measure and improve the quality of their customer service. - Measure Customer Satisfaction (CSAT), Net Promoter Score (NPS) and Customer Effort Score (CES) per agent, team or company-wide - Increase your survey response rates by 200% - See your data in your CRM and set triggers based on it - Get 3x more feedback without sending more emails - Customize both the look and content of your surveys - Set goals, track KPIs, generate reports and more...
Platforms Supported Windows Not Supported Mac Not Supported Linux Not Supported Cloud Supported On-Premises Not Supported iPhone Not Supported iPad Not Supported Android Not Supported Chromebook Not Supported	Platforms Supported Windows Not Supported Mac Not Supported Linux Not Supported Cloud Supported On-Premises Not Supported iPhone Not Supported iPad Not Supported Android Not Supported Chromebook Not Supported
Audience Enterprises requiring an emotion analytics platform to analyze data from customer and employee feedback	Audience
Support Phone Support Supported 24/7 Live Support Not Supported Online Supported	Support Phone Support Supported 24/7 Live Support Not Supported Online Supported
API Offers API Supported	API Offers API Not Supported
Screenshots and Videos View more images or videos	Screenshots and Videos View more images or videos
Pricing $289 per month Free Version Not Supported Free Trial Supported	Pricing $39.00/month Free Version Not Supported Free Trial Supported
Reviews/Ratings Overall 0.0 / 5 ease 0.0 / 5 features 0.0 / 5 design 0.0 / 5 support 0.0 / 5 This software hasn't been reviewed yet. Be the first to provide a review: Review this Software	Reviews/Ratings Overall 0.0 / 5 ease 0.0 / 5 features 0.0 / 5 design 0.0 / 5 support 0.0 / 5 This software hasn't been reviewed yet. Be the first to provide a review: Review this Software

Training Documentation Supported Webinars Supported Live Online Supported In Person Supported	Training Documentation Supported Webinars Not Supported Live Online Supported In Person Supported
Company Information Adoreboard Founded: 2011 United Kingdom adoreboard.com/platform	Company Information Nicereply Founded: 2011 Slovakia nicereply.com
Alternatives Feedbackly	Alternatives Delighted Qualtrics
Qemotion	AskNicely
Canvs Canvs AI	BizRatings BizRatings.com
Clarabridge	Simplesat Pronto Holdings
InMoment View All	Zonka Feedback View All
Categories Customer Experience Supported Customer Feedback Supported Customer Journey Mapping Tools Supported Employee Feedback Supported NPS Supported Text Mining Supported	Categories Customer Feedback Supported Customer Satisfaction Supported NPS Supported
	Show More Features Customer Satisfaction Features 360 Degree Feedback Not Supported Analytics Supported Call Reporting Not Supported Complaint Monitoring Supported Feedback Collection Supported Survey Management Supported
Integrations Zendesk Supported Bitium Not Supported Bold BI Not Supported Easyflow Not Supported Freshsuccess Not Supported Gmail Not Supported Groove Not Supported LiveAgent Not Supported Microsoft Outlook Not Supported Mojo Helpdesk Not Supported Pandium Not Supported Reddit Supported Salesforce Not Supported Shopify Not Supported Slack Not Supported Stackreaction Not Supported Truto Not Supported X (Twitter) Supported Zapier Not Supported Show More Integrations View All 5 Integrations	Integrations Zendesk Supported Bitium Supported Bold BI Supported Easyflow Supported Freshsuccess Supported Gmail Supported Groove Supported LiveAgent Supported Microsoft Outlook Supported Mojo Helpdesk Supported Pandium Supported Reddit Not Supported Salesforce Supported Shopify Supported Slack Supported Stackreaction Supported Truto Supported X (Twitter) Not Supported Zapier Supported Show More Integrations View All 27 Integrations
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