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About

Embrace connects digital services with your social intranet. With our solutions for self-service customer portals, customer tracking systems and digital workplaces, we ensure happy customers and satisfied employees. The human cloud connects automated services with human knowledge exchange. With our solutions for self-service portals, customer tracking systems and digital workplaces, we are creating space for human work. Embrace digitizes time-consuming processes. So you can spend time on what matters. Create a clear overview by combining all channels with the customer in one organized dashboard. Connect people with each other, with knowledge and ideas. Working together comes easily with our social intranet.

About

Simplify Your Customer Support Team. An inbox, multiple inbound channels and flexible self-service sites are only a few of the features why you will love HelpSpace. One Inbox For Your Channels. All messages from your different channels arrive in your inbox so you always stay up-to-date on new tickets. Reply Quickly And Efficiently. Change the status, assign an agent or just instantly reply to a ticket. Self-Service Sites. Setup your content with HelpSpace. Multiple self-service sites in various styles: Blog, HelpCenter, Documentation. Self-Service Articles. Adding links of your Self-Service articles is just a click away. Save time! Unlimited Customers. You can have as many tickets and customers as you like. Multiple Channels. Your inbox can receive messages from up to 5 channels in our Pro plan. Intuitive Interface. The interface is clean, simple, and very easy to use. Get Started In Minutes. We made the onboarding process really easy and straightforward

Platforms Supported

Windows
Mac
Linux
Cloud
On-Premises
iPhone
iPad
Android
Chromebook

Platforms Supported

Windows
Mac
Linux
Cloud
On-Premises
iPhone
iPad
Android
Chromebook

Audience

Organizations searching for a complete Digital Workplace solution

Audience

Customer service reps looking for a tool that simplifies support by piping all emails into a beautiful dashboard

Support

Phone Support
24/7 Live Support
Online

Support

Phone Support
24/7 Live Support
Online

API

Offers API

API

Offers API

Screenshots and Videos

Screenshots and Videos

Pricing

No information available.
Free Version
Free Trial

Pricing

$5 per user, per month
Free Version
Free Trial

Reviews/Ratings

Overall 5.0 / 5
ease 5.0 / 5
features 4.0 / 5
design 5.0 / 5

Reviews/Ratings

Overall 0.0 / 5
ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

This software hasn't been reviewed yet. Be the first to provide a review:

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Pros & Cons from Real Users

Pros

  • Easy to use social intranet.

Cons

  • I did not see an integrated editing functions for documents.

Training

Documentation
Webinars
Live Online
In Person

Training

Documentation
Webinars
Live Online
In Person

Company Information

Embrace
Founded: 2010
Netherlands
www.embracecloud.nl

Company Information

HelpSpace
Founded: 2018
Germany
helpspace.io

Alternatives

Alternatives

OTRS

OTRS

OTRS Group
Techspire IT

Techspire IT

Techspire IT Limited
Sabio Virtual

Sabio Virtual

Audisys Informatica
monday service

monday service

monday.com
Axero

Axero

Axero Solutions
LiveAgent

LiveAgent

Quality Unit

Categories

Categories

Digital Workplace Features

Activity / News Feed
Calendar Management
Chat / Messaging
Content Management
Document Management
Employee Directory
File Sharing
Knowledge Management
Surveys & Feedback
Task Management

Help Desk Features

Alerts / Escalation
Automated Routing
Community Forums
Customizable Branding
Document Storage
Email Integration
Incident Management
Interaction Tracking
IT Asset Management
Knowledge Base
Known Issue Management
Live Chat
Multi-Channel Communication
Multiple Brands / Products
Network Monitoring
Real-time Chat
Self Service Portal
Service Level Agreement (SLA) Management
Ticket Management

Integrations

Voyced

Integrations

Voyced
Claim Embrace and update features and information
Claim Embrace and update features and information
Claim HelpSpace and update features and information
Claim HelpSpace and update features and information